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Springboard is the first CX agency designed to empower stay-at-home moms, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions—ensuring the best CX experience possible. Springboard is reimagining what CX can be—building expert teams, creating meaningful connections, and supporting talented moms who are redefining what it means to work from home.

Omnie ensures top e-commerce brands are equipped to provide outstanding customer support around the clock for as low as $9.95/hour. Based in North America, the Omnie team offers support through voice, SMS, email, contact forms, live chat, social media, and messaging platforms. Additionally, Omnie specializes in constructing and maintaining advanced automation solutions for digital communication to help reduce support costs. Omnie is trusted by brand-conscious ecommerce businesses across 19 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. Omnie builds and maintains all customer service technology to meet a business's unique requirements while maintaining ease of use and design. With the help of our skilled agents supporting customers, companies can redirect resources to focus on growth and new opportunities. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." • FRYE "Omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need Omnie accommodates." • Koi Footwear "Working with Omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!" • Stonz

TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.

Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.

Atelier Commerce is driven by a passion for crafting exceptional work and delivering world-class solutions for emerging and enterprise brands. Our team stays at the forefront of industry trends by cultivating a learning culture and seeking inspiration from diverse sources. We create bespoke solutions that not only meet but exceed our clients' expectations, and our unwavering commitment to excellence drives us to go above and beyond to ensure their success. As a premiere digital marketing agency, we provide a full suite of services to encompass every stage of the customer life cycle. From branding to web design, our creative team builds beautiful design systems that elevate your brand and drive ongoing sales. These designs translate beautifully across all channels into ecommerce websites, email & SMS marketing, paid ad placements, physical mail and more. Our team creates acquisition and retention strategies that build long term value across the entire business, not just online. Together, we’ll boost repeat purchases, customer lifetime value (CLV), revenue, and of course, profitability. Our key solutions: 1. Branding & Design (UX, UI) 2. Consulting & Strategy (CRO, etc.) 3. Ecommerce Development 4. Email & SMS Marketing 5. App Design & Marketing 6. Paid Media (PPC) 7. Paid Social (SMM) 8. Search Engine Optimization (SEO) 9. Loyalty & Reviews 10. Marketplace Growth 11. Search & Merchandising Contact us today for a complimentary consultation.

Supercharge your social media sales and customer support. Chatdesk uses AI and US-based experts to help ecommerce brands deliver 1:1 customer engagement. We turn comments and tickets into sales across your social media channels, email, chat, and SMS. Leading brands choose Chatdesk Chatdesk resolves millions of tickets for brands like Olaplex, SheaMoisture, ScotchPorter, Grown Alchemist, Andie Swim, Thinx, SAXX, Mars, Fable, and Brightland. Our clients report results like: • 15%+ lift in conversion on social ads • 70%+ reduction in response times • 90%+ customer satisfaction scores • 400% ROI on 1:1 retention messages • 1000+ hours saved per year with automatic tagging and insights Turn support tickets into sales Provide exceptional support 24/7 with pay-per-ticket coverage. Our US-based experts answer pre-sale and post-sale questions with your voice and policies. Engage, convert, and moderate on social Build your audience with 1:1 organic outreach on relevant posts. We reply to comments and questions to drive sales and protect your brand by hiding harmful comments. Retain (and win back) customers Drive customer loyalty and repeat orders. These aren’t your average email or SMS campaigns — they’re truly 1:1. Generated by AI. Reviewed by experts.

Increase Your Customer Lifetime Value With LTVplus Customer Support Outsourcing Generate more revenue and reduce churn with dedicated omnichannel customer support and failed payment recovery. Build the remote workforce you need to scale your online business. 🦄 LTVplus helps online businesses increase their Customer Lifetime Value by increasing sales and reducing churn with omnichannel customer support and failed payment recovery services.

Global, next level, customer support. All channels available with native speaking agents. Great customer service is about meeting customers where they are and when they are there, with exceptional service. At Valeur you get: – Service on all channels – phone, email, chat, and review sites – Response time measured in seconds – Extended opening hours – including evenings and weekends Your happy customers will come back and recommend you to others. We draw on 20 years of expertise. We know exactly what you need to do to satisfy your customers and outperform your competitors. Join our customer service “club” where you benefit from our experience and economies of scale. It gives you greater security and lower costs. We can handle everything for you with our experienced team, customer service platform, and advanced AI chatbot. We can also help you establish your own leading customer service function and support you during your peak periods. Join our “sharing economy.” Because we have many customers with different peak periods, we can run a large, efficient organization and handle high pressure. You get all the benefits yourself but share the costs with others. Are you active internationally? No problem! We speak the major European languages. We can also help you get started with our starter package: LocalizePro. We’ll go through your local presence point by point and ensure you have the right marketing texts, payment solutions, and shipping arrangements.

Code is good at code. And Shopify. Shopify is the world’s fastest-growing, SaaS-powered eCommerce platform, and we love riding its wave. Our Coders develop kick-ass webshops, apps and integrations for cool and ambitious brands like Stoov, Intersport, Alpinestars, BOSKA, Mercer Amsterdam and Rosefield. We engage in long-term partnerships that focus on people, quality & growth. We talk code but we are a group of 60+ social nerds who believe that social skills are essential when building and growing e-commerce platforms. We are approachable & professional. And we have fun! Code is keeping up the pace and is currently part of a select group of Shopify Plus Partners and Klaviyo Elite Partners in Europe. We not only help e-commerce brands to a high performing Shopify webshop, but also to an impressive Conversion Rate, Frequency rate and Average Order Value by integrating email marketing, loyalty, reviews, customer support and more e-commerce growth solutions. Drop us a line when you dream of a high-profile, smoothly running e-commerce platforms that sells and keeps your customers coming back.

Influx builds flexible support teams to deliver consistently high-quality customer experiences. Scale up fast with 24/7 teams working on demand. Hire a complete operation that grows with you and improves automatically.

Cart.com is the first truly end-to-end ecommerce services provider. We own and offer every link in the value chain including marketing services, our own ecommerce platform and fulfillment services that enable brands of all sizes (including some of our own) to move faster, grow larger and deliver a modern, seamless ecommerce experience for brands and shoppers alike. With Cart Customer Engagement, we help transform your customer support functions from a cost center to a profit center. Working with you to deliver on a personal, professional customer experience, our proven methods extend customer lifetime value and turn your customers into lifelong brand ambassadors.

Revenue is not everything. We believe in creating solutions that makes both customers and your colleagues happy. On our team we have rock star developers and veteran merchants with 15+ years ecommerce experience. We know about daily operations and use the knowledge in the creation of practical solutions. No theory - only experience.

We're BrandRukus. We are people who get people. At BrandRukus, we’re not just marketers—we’re people who understand people. Our expertise spans media buying and optimization across Meta, Google, affiliate marketing management, and e-commerce solutions, along with SEO, e-mail marketing, creative development, conversion rate optimization, and paid social strategies. We’ve built a powerhouse team of top talent and industry-leading business solution experts to deliver data-driven growth, high-impact campaigns, and scalable results. Simply put, we relentlessly pursue your goals and turn strategy into success.

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We are an international customer service outsourcing company providing 24/7, omnichannel, scalable support to growing clients across the globe — helping them reduce operational costs and boost CSAT. Our clients can focus on growing their business while we handle their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, retail, and other industries. Why Companies Outsource Their Customer Support to Us: • Over 15 years of expertise and experience • Over 1400 professionals on a team • Over 60 operational languages • PCI DSS Certified Level 1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills How We Deliver Exceptional Customer Service Support: • We provide round-the-clock B2C and B2B customer service across multiple channels • Our flexible, scalable teams are tailored to your business needs • AI technology helps us deliver faster responses We Offer a Wide Range of Services, Including: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • System setup and Integration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC and ID verification • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) Our quality support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. Whether it’s live chat, or email, or call center outsourcing, we don’t believe in one-size-fits-all solutions. Instead, we take a personalized approach, recognizing that every client has unique business needs. Our team creates a tailored plan designed to address those needs and support our clients in reaching their goals. We support. You grow.

With over ten years of deep ecommerce experience and a Shopify Plus Partnership dating back to 2018, iamota is a boutique agency that helps merchants succeed on Shopify Plus. We’re 100% focussed on Shopify Plus and help with rethemes, subscriptions, migrations and ongoing enhance + optimize programs. We love merchants and brands in the Health & Beauty, Performance Apparel, Sports & Recreation, Health & Wellness, and Pet Care spaces.

&beyond are eCommerce Business Specialists. We provide a range of services to help grow your online sales, grow your brand and grow your business. We serve clients across the UK and globally, offering website design, development, conversion optimisation, SEO, and digital marketing.

Hello. Bonjour. Ciao. We transform brands from funnel to flywheel by integrating and operationalizing the customer voice across the entire business to accelerate sustainable growth, fuel retention, and cut OpEx. We craft custom strategies and tactics that seamlessly integrate CX principles across the entire customer journey, removing the silos that often hold brands back. Drawing on years of experience, our niche is scaling CX for startups in the health & wellness, food & beverage, beauty, and tech space.

Advanced bottom of funnel (BOF) Klaviyo for ecommerce brands who want to hyper-scale into an alternate dimension of revenue. My main ambition is to do great work and in the process create long term win-win partnerships. By design my team & I take on a select number of qualified 7-10 figure Shopify brands and YouTube influencers. SERVICES • Advanced Klaviyo email & SMS • Direct Mail • Customer Journey Strategy • Loyalty programs • Customer feedback • Advanced email Deliverability No long term contracts, since best contract is doing a great job and getting results for you. Before my conversion into the Church of Klaviyo, I led development of the Rogaine Real Regrowth email program which won the Johnson & Johnson efficacy (ie. effectiveness) award and I was the lead strategist on Mercedes-Benz lifecycle customer journey email & direct mail communications. I can work as a "done with you" freelancer or as a "done with you" full-service shop. Over the years I've built a consortium of award winning Klaviyo designers, high conversion copywriters, developers, and YouTube masters who I partner on with personalities like Mike Tyson. This is all custom, high level strategic work, informed by being behind the dashboard of the best Klaviyo accounts on the planet. To speak w/ us or see if you qualify, please visit getgetner.com

Complete Commerce. Integrated Agility. We envisaged a global Digital Commerce Anti-Agency with enterprise capability, underpinned with startup hustle… working in accountable partnerships, focused on delivering accelerated results through bespoke strategies and deep service integration. We call this Complete Commerce. Since our incorporation in 2016, Overdose has grown out to a family of 450+ commerce professionals, with industry-defining capability across Strategy, Experience, Technology, Marketing, Search, Data & Insights. We don’t sell solutions. We produce business outcomes. Break the rules. Think bigger. Get sh*t done.

Compelling Digital Experiences for International Brands on Shopify Swanky is a leading Shopify Plus agency with offices in the UK, Australia & France. We create exceptional digital experiences using best-in-class ecommerce technology, and help brands grow with data-driven strategy. We offer a full suite of digital services in-house, including ecommerce migrations, web design, custom Shopify development, systems integrations, internationalisation, and full-funnel digital marketing. Our team has particular expertise in the petcare, health and wellness, and food and drink sectors and is recognised globally as a leading authority on subscription commerce in these sectors. We’re well-versed in the challenges and opportunities of cross-border expansion, and leverage this experience to help retailers businesses begin exporting to new foreign markets using Shopify.