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Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.

Springboard is the first CX agency designed to empower stay-at-home moms, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions—ensuring the best CX experience possible. Springboard is reimagining what CX can be—building expert teams, creating meaningful connections, and supporting talented moms who are redefining what it means to work from home.

Transform Your Customer Experience into an Advantage. For most companies, customer experience is an afterthought. For Create CX, it's our only thought. We bring CX into the C-Suite, providing key decision-makers with actionable insights to drive real business improvement. Whether your brand is big or small, we have the experience and knowledge to help improve your operation. Our mission: help your customers STAY your customers. We believe your customers deserve an exceptional brand experience. That’s why we built Create CX - an end-to-end customer experience firm that bridges the gap between digital and human experiences, unique to your business. Services 1. Gorgias Onboarding 2. Gorgias Refresh & Optimization 3. AI Readiness 4. Staffing & Outsourcing 5. CX KPIs & Dashboard Build-Out 6. Platform Migrations 7. Fractional VP of CX (independent or collaborate with in-house CX team) 8. Lite eComm Advisory Inside of the Gorgias ecosystem we are well versed in: • Building out your Gorgias account from scratch • Refreshing your existing setup • Agent & Admin training • Deeply integrate your Macros, FAQs and SOPs within your CX team • Enhance your use of AI and automations • Optimize Tags & Custom Fields to learn from every interaction • We will build your team Associate QA, Team and C-Suite level KPIs all with a CX focus Is this you? We should chat! • "We should be doing CX better, but how?" • "We need better data and insights from our CX department" • “Are our CX tools optimized for success?” • "Are we properly staffed for the holiday rush?" • "Customer response times are too slow" • "Our Head of CX is overwhelmed" or “Our CX person is great in the inbox but needs support” • "We're not satisfied with our current BPO" Offshore Staffing Overview Pricing is simple. We start at flat hourly rate per associate. Completely all-in pricing billed once per month at the end of the month for the hours worked. That's it. Plus, all agents are paid over 200% more than your average BPO. Our employees are seasoned, energetic, and interested associates based in the Philippines. Our WFH model is what unlocks such a positive relationship for both the brand and associate. Key Differentiators: • No minimum commitment. Not locked in for any time. • All employees are completely dedicated to grow with your brand. • We recruit for specific shifts (times/days) based on your needs that complement your team. • We do not overlap employees and clients. • This is a boutique service. You're working directly with our founder to build the relationship.