Certified Partners
For Your Marketing, Web Development,
and Support Center

Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.

TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.

Transform Your Customer Experience into an Advantage. For most companies, customer experience is an afterthought. For Create CX, it's our only thought. We bring CX into the C-Suite, providing key decision-makers with actionable insights to drive real business improvement. Whether your brand is big or small, we have the experience and knowledge to help improve your operation. Our mission: help your customers STAY your customers. We believe your customers deserve an exceptional brand experience. That’s why we built Create CX - an end-to-end customer experience firm that bridges the gap between digital and human experiences, unique to your business. Services 1. Gorgias Onboarding 2. Gorgias Refresh & Optimization 3. AI Readiness 4. Staffing & Outsourcing 5. CX KPIs & Dashboard Build-Out 6. Platform Migrations 7. Fractional VP of CX (independent or collaborate with in-house CX team) 8. Lite eComm Advisory Inside of the Gorgias ecosystem we are well versed in: * Building out your Gorgias account from scratch * Refreshing your existing setup * Agent & Admin training * Deeply integrate your Macros, FAQs and SOPs within your CX team * Enhance your use of AI and automations * Optimize Tags & Custom Fields to learn from every interaction * We will build your team Associate QA, Team and C-Suite level KPIs all with a CX focus Is this you? We should chat! * "We should be doing CX better, but how?" * "We need better data and insights from our CX department" * “Are our CX tools optimized for success?” * "Are we properly staffed for the holiday rush?" * "Customer response times are too slow" * "Our Head of CX is overwhelmed" or “Our CX person is great in the inbox but needs support” * "We're not satisfied with our current BPO" Offshore Staffing Overview Pricing is simple. We start at flat hourly rate per associate. Completely all-in pricing billed once per month at the end of the month for the hours worked. That's it. Plus, all agents are paid over 200% more than your average BPO. Our employees are seasoned, energetic, and interested associates based in the Philippines. Our WFH model is what unlocks such a positive relationship for both the brand and associate. Key Differentiators: * No minimum commitment. Not locked in for any time. * All employees are completely dedicated to grow with your brand. * We recruit for specific shifts (times/days) based on your needs that complement your team. * We do not overlap employees and clients. * This is a boutique service. You're working directly with our founder to build the relationship.

Boldr builds dedicated customer service teams to deliver exceptional customer experiences that drive loyalty and boost your bottom line, all while saving you 40-50% on operating costs. Typical use cases for our clients include: * Coverage → Introduce New Channels, 24/7 Support, Adding a Premium Experience * Costs → Improving WFM, Order Fulfillment, Returns, Inventory & CTLV * Quality → Solve Training Gaps & Inconsistent Handling Impacting CX * Scale → Quick & Efficient Growth Strategy + Seasonal Peak Management As Gorgias Certified and Elite Partners, we can handle everything from implementation to eCommerce best practices to talent acquisition to industry-leading onboarding to people and performance management that delivers exceptional service with ethical practices.

What could your retention engine look like if email, SMS, site, and paid actually shared a brain? Atelier Commerce is a New York lifecycle marketing agency for emerging and mid-market DTC brands. We design interconnected ecosystems where every channel pulls from the same customer data — so growth compounds instead of leaking between tools. We start with the question most agencies skip: what are we building together, and who is it for? From there, the work organizes around three lifecycle pillars: * Growth Marketing — paid media, SEO, and acquisition tuned to the customers worth keeping, not just the cheapest click. * Retention Marketing — Klaviyo-led email and SMS, segmentation, and post-purchase journeys that turn first-time buyers into repeat revenue. * CRO & Experience — site, merchandising, and conversion work on Shopify and BigCommerce, informed by Voice of Customer signal from your helpdesk. Where we go deep * Paid media — full-funnel Meta, Google, and TikTok measured against LTV and contribution margin, not last-click ROAS. Creative, audience, and landing experience treated as one system. * Email & SMS — Klaviyo lifecycle flows, campaign calendars, list growth, conversational SMS tied to support context, and design systems that look like the brand. * Branding & web design — Figma-led design that carries from storefront to inbox to receipt. * CRO and physical mail — connected to the same ecosystem, measured against customer lifetime value. Enriched product data and AI enablement Modern channels are only as smart as the data feeding them. We treat enriched product data as core infrastructure — structured attributes, merchandising taxonomy, and content that makes your catalog legible to AI Agents, recommendation engines, paid platforms, and search. The result: smarter segments, sharper targeting, better on-site discovery, and a helpdesk that knows what you sell. Built for the new Gorgias era We design retention programs that respect the Helpdesk 2.0 reality: AI Agent resolves the easy tickets, your team handles the high-value ones, and the signal from both becomes lifecycle fuel. We use Gorgias timelines, tags, and the Klaviyo integration to trigger smarter flows and suppress the wrong sends. SMBs get the same high-end execution enterprise brands expect, sized to where you are now and built for where you are headed. Let's build something worth talking about.

Supercharge your social media sales and customer support. Chatdesk uses AI and US-based experts to help ecommerce brands deliver 1:1 customer engagement. We turn comments and tickets into sales across your social media channels, email, chat, and SMS. Leading brands choose Chatdesk Chatdesk resolves millions of tickets for brands like Olaplex, SheaMoisture, ScotchPorter, Grown Alchemist, Andie Swim, Thinx, SAXX, Mars, Fable, and Brightland. Our clients report results like: * 15%+ lift in conversion on social ads * 70%+ reduction in response times * 90%+ customer satisfaction scores * 400% ROI on 1:1 retention messages * 1000+ hours saved per year with automatic tagging and insights Turn support tickets into sales Provide exceptional support 24/7 with pay-per-ticket coverage. Our US-based experts answer pre-sale and post-sale questions with your voice and policies. Engage, convert, and moderate on social Build your audience with 1:1 organic outreach on relevant posts. We reply to comments and questions to drive sales and protect your brand by hiding harmful comments. Retain (and win back) customers Drive customer loyalty and repeat orders. These aren’t your average email or SMS campaigns — they’re truly 1:1. Generated by AI. Reviewed by experts.

Increase Your Customer Lifetime Value With LTVplus Customer Support Outsourcing Generate more revenue and reduce churn with dedicated omnichannel customer support and failed payment recovery. Build the remote workforce you need to scale your online business. 🦄 LTVplus helps online businesses increase their Customer Lifetime Value by increasing sales and reducing churn with omnichannel customer support and failed payment recovery services.

Global, next level, customer support. All channels available with native speaking agents. Great customer service is about meeting customers where they are and when they are there, with exceptional service. At Valeur you get: – Service on all channels – phone, email, chat, and review sites – Response time measured in seconds – Extended opening hours – including evenings and weekends Your happy customers will come back and recommend you to others. We draw on 20 years of expertise. We know exactly what you need to do to satisfy your customers and outperform your competitors. Join our customer service “club” where you benefit from our experience and economies of scale. It gives you greater security and lower costs. We can handle everything for you with our experienced team, customer service platform, and advanced AI chatbot. We can also help you establish your own leading customer service function and support you during your peak periods. Join our “sharing economy.” Because we have many customers with different peak periods, we can run a large, efficient organization and handle high pressure. You get all the benefits yourself but share the costs with others. Are you active internationally? No problem! We speak the major European languages. We can also help you get started with our starter package: LocalizePro. We’ll go through your local presence point by point and ensure you have the right marketing texts, payment solutions, and shipping arrangements.

Colorz is a creative and tech-savvy agency, Shopify Plus Partner and certified Gorgias Elite Partner, specialized in digital selling. We build and scale impactful e-commerce platforms for ambitious brands through strong business logic and seamless, conversion-driven experiences. Store build or redesign, Business strategy guidance, POS setup and migration, Website audit and optimization strategy, Logo and visual branding, Analytics and tracking, Email marketing, SEO, Social media marketing, Store migration, Theme customization, Headless commerce. As a Gorgias Services Partner, we provide end-to-end support to help brands maximize the value of their customer support stack from advanced setup and integrations to automation design, performance optimization, and long-term CX strategy.

Cart.com is the first truly end-to-end ecommerce services provider. We own and offer every link in the value chain including marketing services, our own ecommerce platform and fulfillment services that enable brands of all sizes (including some of our own) to move faster, grow larger and deliver a modern, seamless ecommerce experience for brands and shoppers alike. With Cart Customer Engagement, we help transform your customer support functions from a cost center to a profit center. Working with you to deliver on a personal, professional customer experience, our proven methods extend customer lifetime value and turn your customers into lifelong brand ambassadors.

Every day we’re focused on building innovative customer experience solutions for the most awesome brands in the world. That’s all 33,000 of us! Awesome CX has a winning track record of supporting over 200 clients globally including some of the fastest growing start-ups, influential boutique companies and small to mid-size CX intensive entities. With Transcom’s powerful BPO engine and our nimble, flexible business model, we’re truly a unique customer service partner that can support clients of all sizes.

Revenue is not everything. We believe in creating solutions that makes both customers and your colleagues happy. On our team we have rock star developers and veteran merchants with 15+ years ecommerce experience. We know about daily operations and use the knowledge in the creation of practical solutions. No theory - only experience.

Optimise:CX - Turning Customer Conversations into a Competitive Advantage Optimise:CX is where exceptional CX, operational efficiency and AI-powered revenue growth meet. We deliver exceptional customer experiences, highly efficient CX operations, and measurable revenue impact - putting CX at the centre of the ecommerce revenue machine. Optimise:CX is a specialist ecommerce customer experience consultancy helping brands maximise the full power of Gorgias through AI-led support, automation, and conversational commerce. As Gorgias Ambassadors and certified Partners, we are early adopters of next-generation conversational AI capabilities, operating at the forefront of CX innovation. We design and deploy intelligent CX ecosystems that improve response times, increase automation rates, reduce operational costs, and unlock measurable commercial value. Our work combines strategic CX thinking with hands-on Gorgias implementation - from advanced workflow automation and AI support agents to conversational AI sales and product recommendation. Through strategic Gorgias optimisation and refined conversational AI performance, Optimise:CX delivers exceptional customer experiences, highly efficient CX operations, and AI-powered sales support that recommends products, influences purchasing decisions, and drives incremental revenue. Our services include: * Gorgias configuration, optimisation, and migration * AI support agent setup and training * Automation flow design and orchestration * Conversational AI sales enablement * Ongoing CX optimisation and performance improvement For our top-performing clients, Optimise:CX has built and deployed fully AI-enabled customer service ecosystems across complex ecommerce environments, achieving: * Up to 60% automation of customer interactions * Over 50% of enquiries fully resolved by AI end-to-end * AI first-response times measured in seconds * Over 90% improvements in average resolution times * Improvements in CSAT and review platform scores * Significant reductions in CX operational costs * Conversational AI influencing up to 10% of total store revenue We are ecommerce-focused CX specialists, working alongside Gorgias to help brands turn customer conversations into a competitive advantage - putting customer experience at the centre of the revenue machine through intelligent support, conversational AI sales, and performance-driven optimisation.

We're BrandRukus. We are people who get people. At BrandRukus, we’re not just marketers—we’re people who understand people. Our expertise spans media buying and optimization across Meta, Google, affiliate marketing management, and e-commerce solutions, along with SEO, e-mail marketing, creative development, conversion rate optimization, and paid social strategies. We’ve built a powerhouse team of top talent and industry-leading business solution experts to deliver data-driven growth, high-impact campaigns, and scalable results. Simply put, we relentlessly pursue your goals and turn strategy into success.

Agence web, e-commerce et marketing, Axome rassemble une équipe de plus de 90 experts basés à Saint-Étienne et Paris. Forts d'un savoir-faire éprouvé et de plus de 40 ans d'expérience, nous mettons notre passion au service de nos 600 clients actifs pour réaliser plus de 250 projets par an. Notre offre couvre l'ensemble de la chaîne de valeur digitale pour vous guider vers les solutions les plus adaptées à vos projets : Conception & Design : Branding, UI/UX, webdesign, et content design (photo, vidéo). Développement & CMS : Experts e-commerce et partenaire Shopify Platinum, notre cœur d'activité. Nous réalisons également des sites web vitrine performants (sur WordPress, Webflow, etc.), des PIM et des outils d'automatisation. Marketing & Accompagnement : Stratégie digitale, CRM, social media, création de contenus (y compris IA), et optimisation de la performance (CRO, SEO). Engagées à vos côtés, nos équipes assurent un pilotage de projet performant, avec des points de suivi hebdomadaires et un accompagnement sur mesure avant, pendant et après la livraison.

Simplistic is a top-rated Shopify Expert and an original member of the Shopify Plus Partner Program (Shopify's enterprise version). We work exclusively on the Shopify platform, and specialize in the following services: UX Design Web Design Front End (Theme) Development Migrations Subscription Commerce Systems Consulting

Founded in 2014, Convert Digital is a leading digital e-commerce agency working, building content and commerce solutions for some of the best brands globally. With teams in Melbourne, Sydney and Brisbane. We combine innovative design with your ideal tech stack to create scalable, high-converting Shopify and commercetools experiences your customers will love. Our solutions are built to stack up layer by layer, delivering not just a beautiful website but seamless customer experiences and real business growth.

Advanced bottom of funnel (BOF) Klaviyo for ecommerce brands who want to hyper-scale into an alternate dimension of revenue. My main ambition is to do great work and in the process create long term win-win partnerships. By design my team & I take on a select number of qualified 7-10 figure Shopify brands and YouTube influencers. SERVICES * Advanced Klaviyo email & SMS * Direct Mail * Customer Journey Strategy * Loyalty programs * Customer feedback * Advanced email Deliverability No long term contracts, since best contract is doing a great job and getting results for you. Before my conversion into the Church of Klaviyo, I led development of the Rogaine Real Regrowth email program which won the Johnson & Johnson efficacy (ie. effectiveness) award and I was the lead strategist on Mercedes-Benz lifecycle customer journey email & direct mail communications. I can work as a "done with you" freelancer or as a "done with you" full-service shop. Over the years I've built a consortium of award winning Klaviyo designers, high conversion copywriters, developers, and YouTube masters who I partner on with personalities like Mike Tyson. This is all custom, high level strategic work, informed by being behind the dashboard of the best Klaviyo accounts on the planet. To speak w/ us or see if you qualify, please visit getgetner.com

At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr is a customer service outsourcing company offering top-notch, flexible and affordable contact center solutions for premium brands without the sneaky practices of the old school BPOs/offshore call centers. We support pre-sale, post-sale and sales support for email, chat, SMS and other inbound channels and are compatible with most help desks and billing/shipping platforms. Simplr helps brands like YETI, Allbirds, and Steve Madden: - Increase Revenue: drive more conversions and provide experiences that drive more repurchases - Improve Customer Satisfaction: provide rapid responses and top-notch resolutions that turn customers into fans - Engage Customers: 24/7/365 - Decrease Resource Planning: always be ready, without the arduous preparation and forecasting - Eliminate Inefficiencies: choose what’s best for customers, without breaking the bank

Panagora believes in unique brand experiences and high performing e-commerce stores. Even if that means running the extra mile for our clients to exceed their expectations. By working in cross-functional and data driven teams of specialists that can deliver best in breed solutions. We create your new digital flagship store on Shopify with a 100% focus on conversion, site performance, hype commerce, brand desirability and awareness. Panagora lead, develop, design and test your new digital flagship store on Shopify. By working proactively we have become recognized for long term partnerships with our clients and best in breed partners. We prefer to work with entrepreneurial driven brands with a clear value proposition that can eventually become global category winners within their niche. Our vision to build the perfect online store never ends.

Quartile is the world’s largest e-commerce cross-channel advertising platform. Built on six patented machine learning technologies, the platform automates and optimizes e-commerce advertising on Google, Facebook, Amazon, Instacart, Walmart, and more. · 2022 Amazon US Scaled Technology winner · 5600+ brands worldwide (Thrasio, SmartyPants, VitaCup, UnderArmour, Black Rifle Coffee, Dude Wipes, Etc) · $2B in Ad Spend under Managment Why brands choose Quartile: · 38% increase in Revenue · 33% increase in Conversion rate · 41% increase in ROAS “Quartile’s Amazon Attributions integration put Facebook, Instagram, and Google engagement metrics alongside Amazon conversion and sales metrics. This allowed us to create a truly full-funnel strategy that led to over 100% sales growth for our brand on Amazon this year.” - SmartyPants Vitaminsunlock the full potential of their selling and advertising on e-commerce globally.

The Snow Agency is an award-winning social media and influencer marketing company that offers leading-edge marketing solutions to connect brands and consumers. The Company builds seamless digital experiences that influence consumers to act through targeted Facebook, Instagram, TikTok, YouTube, Google Ads, Email & SMS Marketing, and data-driven content creation. The Snow Agency’s expertise in social media marketing has been cultivated over years of launching and scaling direct-to-consumer brands. Based in Miami, The Snow Agency is a proud Shopify Plus, Google, Meta, TikTok, Klaviyo, and Attentive partner. The Snow Agency is now a part of the Avenue Z Network.

Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.

*Strategy. eCommerce. Digital marketing.* At Arkhi, we believe quality digital leans into the authentic potential of your brand. It carves order from chaos. It unlocks dormant opportunities. And when the time is right, it leverages your brand for growth where it really counts. Our clients are busy growing across fitness, health, clothing, apparel, lifestyle, food, beverage, construction and aged care industries. As Queensland’s 1st Shopify Plus Partner, we’re proud to back our clients with high-performing digital strategies and evolving tools. // Strategy - eCommerce Strategy - Brand Strategy - Campaign Strategy - Data & Analytics // eCommerce - Development - Design & UX // Digital marketing - Paid Campaigns - Creative & Content

Complete Commerce. Integrated Agility. We envisaged a global Digital Commerce Anti-Agency with enterprise capability, underpinned with startup hustle… working in accountable partnerships, focused on delivering accelerated results through bespoke strategies and deep service integration. We call this Complete Commerce. Since our incorporation in 2016, Overdose has grown out to a family of 450+ commerce professionals, with industry-defining capability across Strategy, Experience, Technology, Marketing, Search, Data & Insights. We don’t sell solutions. We produce business outcomes. Break the rules. Think bigger. Get sh*t done.

Praella is a full-service ecommerce agency that marries the beauty of user-driven design and intelligence of user data. With an industry-leading partner and technology stack, we work with merchants to create beautiful, brand-driven user-experiences and to expedite revenue growth. With every project, we concentrate on creating engaging user experiences that result in improved conversion rates, retention rates, order value, and customer-based brand advocacy.

We are MindArc, an Australian based Digital Agency in Surry Hills and we create beautiful ecommerce experiences for you and your customers. Our focus is on delivering high-quality, high-performance commerce implementations for international retailers that are conversion focused, highly integrated and scalable for your business.

Domaine is the leading Shopify partner for global brands. We specialize in large-scale migrations to Shopify and building unified commerce systems, grounded in award-winning experiential design. From mid-market to complex enterprise brands, we connect strategy, creative, technology, and marketing to simplify operations and drive faster, scalable growth.

Roswell has helped build hundreds of eCommerce businesses by creating unique, deeply personalized digital ecosystems. Our sole focus is to understand your vision, and then bring it to life. Whether you're a DTC or B2B merchant, our extensive range of services, including Creative, Tech Solutions, and Growth Marketing, has got you covered from inception to execution. And when it comes to the latest eCommerce frontiers like headless commerce, internationalization/localization, and omnichannel, as Shopify Plus Partners we've invested heavily in top-notch tools to help architect solutions that convert users to loyal customers. As thought leaders and enthusiasts for the best practices across the spectrum of the eCommerce industry, our best in class UIUX Design, Custom Development & Systems Integrations, Retention Marketing / Email & SMS Strategies, Conversion Rate Optimization Services, Advanced Analytics, SEO and Paid Media focus on the most important KPIs for our merchants and deliver measurable results : Lifetime Value (LTV), Average Order Value (AOV), Frequency of Purchase, Conversion Rate and of course Revenue. Our portfolio spans across various industries, showcasing a diverse range of brands we collaborate with. To name just a few, it ranges from beauty (LoveAmika.com, GenSeeBeauty.com, Ya-manUsa.com) to Fashion (HatHeaven.com, JNY.com, TheSak.com, Curateur.com, Aerosoles.com, SkinWorldwide.com) to Luxury (AdinaReyter.com, Dita.com, JennieKwonDesigns.com) to CPG & Home Goods (Bachans.com, NearlyNatural.com, TheHonestKitchen.com, TB12,com) and digital media (A&E Networks). As one of the world’s top Shopify Plus Partners, we only work with brands we know we can help - brands that are ready to migrate to Shopify & Shopify Plus and take their businesses to the next level. That’s why we say at Roswell that “We are in the business of building businesses.” Let’s build yours.