Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

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Partner & Services Certified
Aventus

Aventus

Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0 (26)
Elite & Services Certified
Springboard

Springboard

Springboard is the first CX agency designed to empower stay-at-home moms, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions—ensuring the best CX experience possible. Springboard is reimagining what CX can be—building expert teams, creating meaningful connections, and supporting talented moms who are redefining what it means to work from home.
5.0 (103)
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Elite & Services Certified
Springboard

Springboard

Springboard is the first CX agency designed to empower stay-at-home moms, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions—ensuring the best CX experience possible. Springboard is reimagining what CX can be—building expert teams, creating meaningful connections, and supporting talented moms who are redefining what it means to work from home.
5.0 (103)
Elite & Services Certified
TalentPop

TalentPop

TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0 (37)
Elite & Services Certified
Create CX

Create CX

Transform Your Customer Experience into an Advantage. For most companies, customer experience is an afterthought. For Create CX, it's our only thought. We bring CX into the C-Suite, providing key decision-makers with actionable insights to drive real business improvement. Whether your brand is big or small, we have the experience and knowledge to help improve your operation. Our mission: help your customers STAY your customers. We believe your customers deserve an exceptional brand experience. That’s why we built Create CX - an end-to-end customer experience firm that bridges the gap between digital and human experiences, unique to your business. Services 1. Gorgias Onboarding 2. Gorgias Refresh & Optimization 3. AI Readiness 4. Staffing & Outsourcing 5. CX KPIs & Dashboard Build-Out 6. Platform Migrations 7. Fractional VP of CX (independent or collaborate with in-house CX team) 8. Lite eComm Advisory Inside of the Gorgias ecosystem we are well versed in: • Building out your Gorgias account from scratch • Refreshing your existing setup • Agent & Admin training • Deeply integrate your Macros, FAQs and SOPs within your CX team • Enhance your use of AI and automations • Optimize Tags & Custom Fields to learn from every interaction • We will build your team Associate QA, Team and C-Suite level KPIs all with a CX focus Is this you? We should chat! • "We should be doing CX better, but how?" • "We need better data and insights from our CX department" • “Are our CX tools optimized for success?” • "Are we properly staffed for the holiday rush?" • "Customer response times are too slow" • "Our Head of CX is overwhelmed" or “Our CX person is great in the inbox but needs support” • "We're not satisfied with our current BPO" Offshore Staffing Overview Pricing is simple. We start at flat hourly rate per associate. Completely all-in pricing billed once per month at the end of the month for the hours worked. That's it. Plus, all agents are paid over 200% more than your average BPO. Our employees are seasoned, energetic, and interested associates based in the Philippines. Our WFH model is what unlocks such a positive relationship for both the brand and associate. Key Differentiators: • No minimum commitment. Not locked in for any time. • All employees are completely dedicated to grow with your brand. • We recruit for specific shifts (times/days) based on your needs that complement your team. • We do not overlap employees and clients. • This is a boutique service. You're working directly with our founder to build the relationship.
5.0 (13)
Elite & Services Certified
Boldr

Boldr

Boldr builds dedicated customer service teams to deliver exceptional customer experiences that drive loyalty and boost your bottom line, all while saving you 40-50% on operating costs. Typical use cases for our clients include: • Coverage → Introduce New Channels, 24/7 Support, Adding a Premium Experience • Costs → Improving WFM, Order Fulfillment, Returns, Inventory & CTLV • Quality → Solve Training Gaps & Inconsistent Handling Impacting CX • Scale → Quick & Efficient Growth Strategy + Seasonal Peak Management As Gorgias Certified and Elite Partners, we can handle everything from implementation to eCommerce best practices to talent acquisition to industry-leading onboarding to people and performance management that delivers exceptional service with ethical practices.
5.0 (6)
Elite & Services Certified
Atelier Commerce

Atelier Commerce

Atelier Commerce is driven by a passion for crafting exceptional work and delivering world-class solutions for emerging and enterprise brands. Our team stays at the forefront of industry trends by cultivating a learning culture and seeking inspiration from diverse sources. We create bespoke solutions that not only meet but exceed our clients' expectations, and our unwavering commitment to excellence drives us to go above and beyond to ensure their success. As a premiere digital marketing agency, we provide a full suite of services to encompass every stage of the customer life cycle. From branding to web design, our creative team builds beautiful design systems that elevate your brand and drive ongoing sales. These designs translate beautifully across all channels into ecommerce websites, email & SMS marketing, paid ad placements, physical mail and more. Our team creates acquisition and retention strategies that build long term value across the entire business, not just online. Together, we’ll boost repeat purchases, customer lifetime value (CLV), revenue, and of course, profitability. Our key solutions: 1. Branding & Design (UX, UI) 2. Consulting & Strategy (CRO, etc.) 3. Ecommerce Development 4. Email & SMS Marketing 5. App Design & Marketing 6. Paid Media (PPC) 7. Paid Social (SMM) 8. Search Engine Optimization (SEO) 9. Loyalty & Reviews 10. Marketplace Growth 11. Search & Merchandising Contact us today for a complimentary consultation.
5.0 (4)
Elite & Services Certified
Chatdesk

Chatdesk

Supercharge your social media sales and customer support. Chatdesk uses AI and US-based experts to help ecommerce brands deliver 1:1 customer engagement. We turn comments and tickets into sales across your social media channels, email, chat, and SMS. Leading brands choose Chatdesk Chatdesk resolves millions of tickets for brands like Olaplex, SheaMoisture, ScotchPorter, Grown Alchemist, Andie Swim, Thinx, SAXX, Mars, Fable, and Brightland. Our clients report results like: • 15%+ lift in conversion on social ads • 70%+ reduction in response times • 90%+ customer satisfaction scores • 400% ROI on 1:1 retention messages • 1000+ hours saved per year with automatic tagging and insights Turn support tickets into sales Provide exceptional support 24/7 with pay-per-ticket coverage. Our US-based experts answer pre-sale and post-sale questions with your voice and policies. Engage, convert, and moderate on social Build your audience with 1:1 organic outreach on relevant posts. We reply to comments and questions to drive sales and protect your brand by hiding harmful comments. Retain (and win back) customers Drive customer loyalty and repeat orders. These aren’t your average email or SMS campaigns — they’re truly 1:1. Generated by AI. Reviewed by experts.
5.0 (4)
Elite & Services Certified
LTVplus

LTVplus

Increase Your Customer Lifetime Value With LTVplus Customer Support Outsourcing Generate more revenue and reduce churn with dedicated omnichannel customer support and failed payment recovery. Build the remote workforce you need to scale your online business. 🦄 LTVplus helps online businesses increase their Customer Lifetime Value by increasing sales and reducing churn with omnichannel customer support and failed payment recovery services.
5.0 (2)
Elite & Services Certified
Valeur Customer Service A/S

Valeur Customer Service A/S

Global, next level, customer support. All channels available with native speaking agents. Great customer service is about meeting customers where they are and when they are there, with exceptional service. At Valeur you get: – Service on all channels – phone, email, chat, and review sites – Response time measured in seconds – Extended opening hours – including evenings and weekends Your happy customers will come back and recommend you to others. We draw on 20 years of expertise. We know exactly what you need to do to satisfy your customers and outperform your competitors. Join our customer service “club” where you benefit from our experience and economies of scale. It gives you greater security and lower costs. We can handle everything for you with our experienced team, customer service platform, and advanced AI chatbot. We can also help you establish your own leading customer service function and support you during your peak periods. Join our “sharing economy.” Because we have many customers with different peak periods, we can run a large, efficient organization and handle high pressure. You get all the benefits yourself but share the costs with others. Are you active internationally? No problem! We speak the major European languages. We can also help you get started with our starter package: LocalizePro. We’ll go through your local presence point by point and ensure you have the right marketing texts, payment solutions, and shipping arrangements.
5.0 (1)
Elite & Services Certified
Code

Code

Code is good at code. And Shopify. Shopify is the world’s fastest-growing, SaaS-powered eCommerce platform, and we love riding its wave. Our Coders develop kick-ass webshops, apps and integrations for cool and ambitious brands like Stoov, Intersport, Alpinestars, BOSKA, Mercer Amsterdam and Rosefield. We engage in long-term partnerships that focus on people, quality & growth. We talk code but we are a group of 60+ social nerds who believe that social skills are essential when building and growing e-commerce platforms. We are approachable & professional. And we have fun! Code is keeping up the pace and is currently part of a select group of Shopify Plus Partners and Klaviyo Elite Partners in Europe. We not only help e-commerce brands to a high performing Shopify webshop, but also to an impressive Conversion Rate, Frequency rate and Average Order Value by integrating email marketing, loyalty, reviews, customer support and more e-commerce growth solutions. Drop us a line when you dream of a high-profile, smoothly running e-commerce platforms that sells and keeps your customers coming back.
5.0 (1)
Elite & Services Certified
Cart.com

Cart.com

Cart.com is the first truly end-to-end ecommerce services provider. We own and offer every link in the value chain including marketing services, our own ecommerce platform and fulfillment services that enable brands of all sizes (including some of our own) to move faster, grow larger and deliver a modern, seamless ecommerce experience for brands and shoppers alike. With Cart Customer Engagement, we help transform your customer support functions from a cost center to a profit center. Working with you to deliver on a personal, professional customer experience, our proven methods extend customer lifetime value and turn your customers into lifelong brand ambassadors.
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Elite & Services Certified
AXOME

AXOME

Agence web, e-commerce et marketing, Axome rassemble une équipe de plus de 90 experts basés à Saint-Étienne et Paris. Forts d'un savoir-faire éprouvé et de plus de 40 ans d'expérience, nous mettons notre passion au service de nos 600 clients actifs pour réaliser plus de 250 projets par an. Notre offre couvre l'ensemble de la chaîne de valeur digitale pour vous guider vers les solutions les plus adaptées à vos projets : Conception & Design : Branding, UI/UX, webdesign, et content design (photo, vidéo). Développement & CMS : Experts e-commerce et partenaire Shopify Platinum, notre cœur d'activité. Nous réalisons également des sites web vitrine performants (sur WordPress, Webflow, etc.), des PIM et des outils d'automatisation. Marketing & Accompagnement : Stratégie digitale, CRM, social media, création de contenus (y compris IA), et optimisation de la performance (CRO, SEO). Engagées à vos côtés, nos équipes assurent un pilotage de projet performant, avec des points de suivi hebdomadaires et un accompagnement sur mesure avant, pendant et après la livraison.
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Elite & Services Certified
Dtails

Dtails

Revenue is not everything. We believe in creating solutions that makes both customers and your colleagues happy. On our team we have rock star developers and veteran merchants with 15+ years ecommerce experience. We know about daily operations and use the knowledge in the creation of practical solutions. No theory - only experience.
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Elite & Services Certified
Awesome CX

Awesome CX

Every day we’re focused on building innovative customer experience solutions for the most awesome brands in the world. That’s all 33,000 of us! Awesome CX has a winning track record of supporting over 200 clients globally including some of the fastest growing start-ups, influential boutique companies and small to mid-size CX intensive entities. With Transcom’s powerful BPO engine and our nimble, flexible business model, we’re truly a unique customer service partner that can support clients of all sizes.
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Elite & Services Certified
BrandRukus.com

BrandRukus.com

We're BrandRukus. We are people who get people. At BrandRukus, we’re not just marketers—we’re people who understand people. Our expertise spans media buying and optimization across Meta, Google, affiliate marketing management, and e-commerce solutions, along with SEO, e-mail marketing, creative development, conversion rate optimization, and paid social strategies. We’ve built a powerhouse team of top talent and industry-leading business solution experts to deliver data-driven growth, high-impact campaigns, and scalable results. Simply put, we relentlessly pursue your goals and turn strategy into success.
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Elite Partner
iamota

iamota

Since 2018, we’ve built deep roots with Shopify and the top app partners in the ecosystem. Our knowledge, experience, and relationships help brands get the most out of Shopify Plus. Our focus is simple: help merchants succeed on Shopify Plus. That can mean migrating from legacy platforms, re-theming with design and technical re-architecture, or ongoing monthly enhancements and optimizations. We specialize in: 🔄 Subscription brand migrations 🎯 Hybrid DTC/B2B merchants 👬 Multi-brand and multi-site businesses Some of the brands we’ve supported: Dollar Shave Club, ONNIT, Fox Factory, Vega, Mammoth Brands, Zwift, Blundstone, and DUER. Boutique in size. Big in impact.
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Elite Partner
&beyond

&beyond

&beyond are eCommerce Business Specialists. We provide a range of services to help grow your online sales, grow your brand and grow your business. We serve clients across the UK and globally, offering website design, development, conversion optimisation, SEO, and digital marketing.
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Elite Partner
Ciao

Ciao

Hello. Bonjour. Ciao. We transform brands from funnel to flywheel by integrating and operationalizing the customer voice across the entire business to accelerate sustainable growth, fuel retention, and cut OpEx. We craft custom strategies and tactics that seamlessly integrate CX principles across the entire customer journey, removing the silos that often hold brands back. Drawing on years of experience, our niche is scaling CX for startups in the health & wellness, food & beverage, beauty, and tech space.
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Elite Partner
Greg Getner

Greg Getner

Advanced bottom of funnel (BOF) Klaviyo for ecommerce brands who want to hyper-scale into an alternate dimension of revenue. My main ambition is to do great work and in the process create long term win-win partnerships. By design my team & I take on a select number of qualified 7-10 figure Shopify brands and YouTube influencers. SERVICES • Advanced Klaviyo email & SMS • Direct Mail • Customer Journey Strategy • Loyalty programs • Customer feedback • Advanced email Deliverability No long term contracts, since best contract is doing a great job and getting results for you. Before my conversion into the Church of Klaviyo, I led development of the Rogaine Real Regrowth email program which won the Johnson & Johnson efficacy (ie. effectiveness) award and I was the lead strategist on Mercedes-Benz lifecycle customer journey email & direct mail communications. I can work as a "done with you" freelancer or as a "done with you" full-service shop. Over the years I've built a consortium of award winning Klaviyo designers, high conversion copywriters, developers, and YouTube masters who I partner on with personalities like Mike Tyson. This is all custom, high level strategic work, informed by being behind the dashboard of the best Klaviyo accounts on the planet. To speak w/ us or see if you qualify, please visit getgetner.com
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Elite Partner
Overdose Digital

Overdose Digital

Complete Commerce. Integrated Agility. We envisaged a global Digital Commerce Anti-Agency with enterprise capability, underpinned with startup hustle… working in accountable partnerships, focused on delivering accelerated results through bespoke strategies and deep service integration. We call this Complete Commerce. Since our incorporation in 2016, Overdose has grown out to a family of 450+ commerce professionals, with industry-defining capability across Strategy, Experience, Technology, Marketing, Search, Data & Insights. We don’t sell solutions. We produce business outcomes. Break the rules. Think bigger. Get sh*t done.
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Elite Partner
Swanky

Swanky

Compelling Digital Experiences for International Brands on Shopify Swanky is a leading Shopify Plus agency with offices in the UK, Australia & France. We create exceptional digital experiences using best-in-class ecommerce technology, and help brands grow with data-driven strategy. We offer a full suite of digital services in-house, including ecommerce migrations, web design, custom Shopify development, systems integrations, internationalisation, and full-funnel digital marketing. Our team has particular expertise in the petcare, health and wellness, and food and drink sectors and is recognised globally as a leading authority on subscription commerce in these sectors. We’re well-versed in the challenges and opportunities of cross-border expansion, and leverage this experience to help retailers businesses begin exporting to new foreign markets using Shopify.
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