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Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

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12 results for "outsource"
Customer Support Outsourcing
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Elisha
Elite Partner
SupportYourApp

SupportYourApp

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We are an international customer service outsourcing company providing 24/7, omnichannel, scalable support to growing clients across the globe — helping them reduce operational costs and boost CSAT. Our clients can focus on growing their business while we handle their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, retail, and other industries. Why Companies Outsource Their Customer Support to Us: • Over 15 years of expertise and experience • Over 1400 professionals on a team • Over 60 operational languages • PCI DSS Certified Level 1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills How We Deliver Exceptional Customer Service Support: • We provide round-the-clock B2C and B2B customer service across multiple channels • Our flexible, scalable teams are tailored to your business needs • AI technology helps us deliver faster responses We Offer a Wide Range of Services, Including: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • System setup and Integration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC and ID verification • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) Our quality support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. Whether it’s live chat, or email, or call center outsourcing, we don’t believe in one-size-fits-all solutions. Instead, we take a personalized approach, recognizing that every client has unique business needs. Our team creates a tailored plan designed to address those needs and support our clients in reaching their goals. We support. You grow.
5.0 (3)
Partner
Morph

Morph

Morph is a high performance BPO company based in Belgrade, Serbia. We create and manage eCommerce support systems and build support teams made up of fully dedicated, native-level English speaking and fiercely motivated people. To have an outsourced team properly represent your brand and your values, it must be your team, all of the time; so we don't do agent-sharing, and we don't do hourly rates. We do top-level execution for our clients, and we turn their ideas and plans into successes.
5.0 (3)
Partner
Catch Consultants

Catch Consultants

We're a South African based BPO run by e-commerce founders. We deliver really awesome outsource outcomes which scale. This means we know how do delight customers, as well as have the fries and coke conversation at the same time. Our mission, is to create 10,000 meaningful careers in Sub-Saharan Africa. We find, train, and accredit youth in Africa before partnering them with amazing brands. Our office and our people We've included a few pictures of our office below as well as a couple of videos of our colleagues (we often get asked what South African accents sound like... we promise we're not Martians!) Pricing - and our one month money back guarantee We know we're a little more pricey than some of the outsourcing options. We're not the $5 / hour 'body shop'. Like our customers, we demand nothing less than excellence of ourselves. That's why if we don't deliver for you, we don't charge. General pricing (in USD): • $1,500 per agent per month (minimum 2 years experience in service / inside sales) • $2,000 per team leader per month. We introduce team leaders when your agent pool grows to a certain size; rostering, escalations, quality assurance, and all the 'theatre' that comes with managing a team of agents (minimum 5 years experience, including 2 years in managing a team)
5.0 (2)
Partner
Happiliver

Happiliver

Happiliver is an outsource customer service for eCommerce companies focusing on quality, efficiency, customer experience, and customer loyalty.
(0)
Partner
ModSquad

ModSquad

ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for outsourced customer support, content moderation, trust and safety, community management, and social media services. Spend Less. Deliver More. Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. We deploy our services by the hour rather than saddle you with inefficient FTEs. And our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods! CRM Implementation. ModSquad will assist you in establishing an omnichannel help desk from implementation to integration of chat, phone, and social support. ModSquad is proud to be a Gorgias Certified Services Partner. We assist from configuration through expansion, and are always on call to assist you with all of your ongoing customer experience requirements. Each and every day ModSquad supports clients in 50+ languages and 90+ countries.
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Partner
growthbuster

growthbuster

Your outsourced marketing department. We've helped grow some of the fastest growing brands in America. Our team comes from Quest Nutrition and Halo Top and we currently work with brands like Outer Aisle, Magic Spoon, Gigantic, Sundays, and Perfy.
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Partner
Six Eleven Global Services

Six Eleven Global Services

Six eleven global services is a premier call center and BPO provider located in the Philippines. We are 15 years in the space and have more than 3500 agents working in our office's daily. We provide cost effective solutions to various outsourced based job functions needed by our clients such as social media management, customer support, telemarketing and back office data processing. Our growth and stability as a company is a testament to the quality of service we provide towards our clients.
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Partner
Excevo

Excevo

A UK based, outsourced customer service business. Tailoring solutions for small boutique brands, to large corporations. No requirement is too small, and no volume is too large. We specialise in AI innovations, live chat, email and phone calls. We implement the CRM platform, and ensure automations are in place to minimise the ticket volume with techniques harnessed over experience gained from the last 7 years in the industry.
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Partner
Peak Support

Peak Support

Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including operational outsourced teams for CX/Support, Tech Support, Sales Ops, Influencer Management, and a back office task work. Our global delivery model enables us to provide service from the Philippines, the U.S., Latin America, and Eastern Europe. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed. If you are seeking to scale your team, please email info@peaksupport.io or contact SVP of Client Solutions, George Tillotson (George@peaksupport.io)
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Partner
Taskaler

Taskaler

Taskaler is a business process outsourcing (BPO) provider specialising in customer services and back-office support for retail and eCommerce. Helping brands to stay competitive by keeping up with time-intensive back-office tasks and peaks in demand; to improve customer experiences. Full offshore support or a flexible extension to your team, we can provide experienced people to help you overcome challenges, without the cost associated with an in-house team. With offices in the UK and a service-delivery centre based in Lahore, Pakistan, we deliver cost savings of up to 50%, compared to onshore/UK. Our services: • 📞 CX Services – flexible outsourced customer services: peak capacity, contingency, on-demand, dedicated support • 💻 eCommerce services – web operations, digital marketing, photo retouching & editing • 🛒 Retail Services – back-office admin, insights & analytics, IT support Deep retail experience Not content with traditional outsourcers, Taskaler was founded upon deep experience gained from over twenty years within the retail industry itself. Being owner-managed, we can provide a high level of collaboration and flexibility that our clients find refreshing. Our speed and quality of execution will enhance your marketing efforts to create stand-out digital and customer experiences.
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Partner
Whistl

Whistl

Whistl Contact Solutions offers outsourced call-handling services managed within the UK. With highly experienced agents, Whistl ensures every conversation is empathetic and intelligent to manage both inbound and outbound customer communications on behalf of other businesses. Across multiple channels, from phone to email, live chat, and social media. Our Contact Centre agents are focused on delivering high-quality customer interactions and work to a first-contact resolution approach to decrease repeat enquiries and boost customer satisfaction. Whistl’s outsourced service enhances customer experience and saves on operational costs, allowing businesses to scale more cost-effectively. The Whistl Group offers a cohesive portfolio of businesses that provide efficient, high-quality, and competitively priced services to support retailers and brands in attracting new customers and delivering products to their nominated locations. The service offering includes: · Contact Centre Solutions · Doordrop Media and Sampling Services · Cross-Border Solutions · Parcel Delivery Management Services · Fulfilment Solutions · Mail Management Services
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Partner & Services Certified
In Social

In Social

💌 At In Social, you can count on us to be your outsourced marketing department We're a full-service, Shopify Expert, digital marketing agency that acts as the outsourced marketing department for our clients. From website design and development, organic and paid social media management, Google ads, email marketing and automation, influencer marketing, branding and design, online (North American based) customer service support, order fulfilment, digital strategy, and everything in between, we strategically assess, recommend, and implement strategies that ensure our clients succeed online, wherever they exist.
5.0 (2)