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Elite & Services Certified

Atidiv

Miami Beach, FL, United States of America
5.0 (41)
Elite & Services Certified
Budget
  • $0-$500
  • $500-$2000
  • $2000-$5000
  • $5000+
eCommerce Platforms
  • Shopify
  • Shopify Plus
  • Magento 2
  • BigCommerce
  • Other
Location/Region
  • Australia
  • Canada
  • United States
  • United Kingdom
Services
  • Gorgias Onboarding
  • Customer Support Outsourcing
  • Customer Support Strategy
Language
  • English

About Atidiv

Atidiv: Building CX That Drives Retention

Atidiv partners with fast-scaling eCommerce brands to transform customer experience into a long-term growth lever - not just a support function.

We go beyond tickets to help you understand, automate, and elevate the moments that shape customer loyalty. From advanced tagging systems to embedded support teams, we design CX operations that scale without compromising quality.

As Gorgias specialists, we optimize your existing setup to unlock faster response times, sharper insights, and higher retention - all with a focus on operational consistency and brand tone.

If your CX goals include better retention, fewer escalations, and a team that performs like an extension of your brand - let’s talk (contact@atidiv.com).

Reviews
5.0 (41)
Write a review
Efficient and Effective Partner
5.0
Aug 26, 2025
We’ve seen a measurable impact since partnering with Atidiv, higher CSAT, faster response times, and more efficient workflows. They deliver results, plain and simple.
Quick to Adapt
5.0
Aug 26, 2025
Atidiv takes our feedback seriously and implements changes fast, particularly analysis. They always meet our demands, and they’ve adapted to our growth. Their leadership listens, makes a plan, and rolls it out. We've appreciated their thought leadership while helping us build towards our future.
Audience-Savvy Execution
5.0
Aug 26, 2025
Big shoutout to the Atidiv team for elevating our TikTok game. Their creative spark and sharp execution helped us hit 4.5 stars our best yet. They truly understand what resonates with our audience. Grateful for their energy, insight, and partnership. The no.1 value add for me has been getting our 24-hour response rate to be 99%. Appreciate the whole team's work on that front.
A Thoughtful Team That Always Delivers
5.0
Aug 26, 2025
The team at Atidiv has been great to work with, they take on tasks with thought and always back their work and support their team. They’re flexible in adjusting to our needs and quick to act on any feedback. Once an issue is addressed, they put safeguards in place to make sure it doesn’t happen again.
Outcome-Driven Partnership
5.0
Aug 25, 2025
Love that Atidiv takes the time to understand our goals. It’s not just about staffing, it’s about driving outcomes that really matter for our business. The level of communication and transparency Atidiv provides is unmatched. I always know what’s happening with my team, and any concerns are addressed right away.
A True Strategic Partner
5.0
Aug 25, 2025
I appreciate how Atidiv doesn’t just provide manpower but partners with us strategically. Their insights into customer service operations helped us refine our processes for better efficiency. They don’t wait for instruction, they anticipate needs and offer solutions.