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Partner & Services Certified

Atidiv

New York City, NY, United States of America
5.0 (5)
Elite & Services Certified
Budget
  • $0-$500
  • $500-$2000
  • $2000-$5000
  • $5000+
eCommerce Platforms
  • Shopify
  • Shopify Plus
  • Magento 2
  • BigCommerce
  • Other
Location/Region
  • Australia
  • Canada
  • United States
  • United Kingdom
Services
  • Gorgias Onboarding
  • Customer Support Outsourcing
  • Customer Support Strategy
Language
  • English

About Atidiv

Atidiv delivers world-class customer service with in-house solutions, data augmentation, and consultative insights. We specialize in fast-scaling e-commerce brands and partner with some of the most dynamic businesses worldwide.

As Gorgias experts, we seamlessly integrate its features to optimize CX, using our Tagging as a Service to track interactions at a granular level, generating actionable insights to resolve operational issues before they affect NPS or performance.

Atidiv works as an extension of your team, solving inefficiencies at the root. Our flexible staffing adapts to seasonal peaks like BFCM, and our buffer agents ensure SLA compliance.

Our four-tier management structure, led by former management consultants, guarantees excellence at every stage, from hiring and training to delivering support that accelerates your growth.

Reviews
5.0 (5)
Write a review
Data-Driven Excellence During Peak Season
5.0
Jan 14, 2025
Tim N
Atidiv's customer service team exceeded expectations during our critical Black Friday period. In just 5 weeks, they masterfully managed high ticket volumes while maintaining superior service quality. Their standout feature was their analytical approach, providing detailed weekly insights with statistical precision. Their blend of quick adaptation, professionalism, and data-driven methodology transformed our operations. Highly recommended for businesses seeking reliable customer service partner.
Top-notch Service
5.0
Dec 16, 2024
Michael S
The Atidiv team’s professionalism, responsiveness, and unwavering commitment to excellence have allowed us to focus on delivering exceptional products to our customers, their support has not only enhanced our efficiency but also strengthened our ability to create memorable customer experiences. Thank you for being such an integral part of our journey!
A Proactive Partner in NPS Management, Driving Insights & Continuous Improvement
5.0
Dec 16, 2024
Vikram B
Atidiv has been a proactive partner from day one, guiding us through every aspect of NPS management with expertise. They seamlessly handled our backend processes, ensuring we followed a fair and effective methodology for capturing NPS feedback annually. Their structured feedback collection and detailed calling process have provided us with invaluable insights into our clients’ experiences. The dashboard data, segmented in multiple ways, allows us to understand each client type’s journey well.
Aditiv's supportive, adaptable team ensures fantastic outcomes
5.0
Dec 02, 2024
Luke Z
Working with Aditiv has been such a strong pillar of the business that has allowed us to have great confidence as we continue to build. That wherever the business needs to go, the amazing team here at Aditiv is willing to support, adapt, and most importantly perform, to deliver fantastic results. The experience collaborating along side the team members makes the entire process truly effortless.
Top-quality customer interactions, data-driven processes & consistent reporting
5.0
Dec 02, 2024
Simon G
- Top quality and professionalism in the interactions with our customers - Great focus on analyzing all the data and turning into long-term processes - Ability to scale seamlessly during peak season - Consistent and high quality reporting - Team continuity through the years