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Elite & Services Certified

Aventus

Charleston, SC, United States of America
5.0 (26)
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Elite & Services Certified
Certifications
  • Gorgias Automate Certified
    Gorgias Automate Certified
Resources
Budget
  • $500-$2000
  • $2000-$5000
  • $5000+
eCommerce Platforms
  • Shopify
  • Shopify Plus
  • Magento 2
  • BigCommerce
  • Other
Location/Region
  • Canada
  • Mexico
  • South America
  • United States
  • United Kingdom
Services
  • Gorgias Onboarding
  • Gorgias Implementation and Optimization
  • Customer Support Outsourcing
  • Customer Support Strategy
  • Ecommerce Growth Strategy
  • Platform Migration
  • Content Creation
  • Social Media Management
  • Help Center Optimization
  • Bookkeeping
Language
  • English
  • French
  • Spanish

About Aventus

Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth.

With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience.

At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care.

Your goals are our mission. When you succeed, we succeed.

Clients

Burt's Bees Baby
Obvi
Taos Footwear
Golf Wang
NuFace
Bala
Reviews
5.0 (26)
Write a review
10/10 recommend
5.0
Mar 18, 2025
Chris Carter, RestoMods
Josh and his team at Aventus delivers on every front—high-quality reps, competitive pricing, and seamless tech integration. Their ability to match reps with our brand ensures every customer interaction feels natural and aligned with our company values. Our company has felt seen and heard, which is more than I can say for the rest of the customer service agencies out there. Each rep is an advocate for our brand and sees the bigger picture. So grateful for our partnership.
Increased ticket output by 150%
5.0
Mar 18, 2025
Nancy Aguayo, NuFACE
Aventus increased our ticket output by 150% while maintaining high customer satisfaction. Their smooth communication and top-tier support make them an invaluable partner. In Q4 alone, we've managed to save $54,000 in HC. I wish we partnered with them along time ago!
Reduced our returns/refunds by 25%!
5.0
Mar 18, 2025
Ronak Shah, Obvi
Aventus helped Obvi boost sales through expert cross-selling, converting one in four interactions. They enhance the customer experience while driving revenue and have reduced our refunds and returns by 25%. If you're looking to scale without overwhelming overhead, Aventus is the answer.
BEST for health products
5.0
Aug 19, 2024
Chris Branca, Medevant
I've been working with Aventus over last 7 years on many brands I have built and sold. Most recently I've noticed Aventus has developed a LMS that allows our agents to be trained more efficiently, and get real time data on how they're obtaining the information. Their WFM team has always been a huge perk. I also just learned that Aventus deploys 50% QA for first 90 days, then scales down to 10% during the life of our account. NO BPO has ever accomplished this.
Nothing but amazing!
5.0
Aug 19, 2024
Laurian V., Sheets Laundry Club
Working with Aventus has been a game-changer for Sheets Laundry Club. Their customer service solutions have transformed the way we interact with customers, improving our overall satisfaction rates. With Aventus, we have access to tools that have helped us streamline our customer service, reduce response times, and resolve customer issues more efficiently. The team at Aventus has been hands-on, providing personalized support and working closely with us to ensure that our needs are met. We highly
What an incredible team they've built.
5.0
May 17, 2024
Robert Capodici, Taos
I highly recommend Aventus for their seamless agent selection and on-boarding process. They provided candidates that perfectly matched our brand tone and values. Aventus agents truly care for our customers, ensuring intelligent communication and fostering brand loyalty. We couldn't be happier with their dedication and support.