Partner & Services Certified
Boldr
Los Angeles, CA, United States of America
Budget
- $2000-$5000
- $5000+
eCommerce Platforms
- Shopify
- Shopify Plus
- Magento 2
- BigCommerce
Location/Region
- Africa
- Asia Pacific
- Canada
- Mexico
- South America
- United States
Services
- Gorgias Onboarding
- Gorgias Implementation and Optimization
- Customer Support Outsourcing
- Customer Support Strategy
- Ecommerce Growth Strategy
- Platform Migration
- System Integration
- Marketplace Growth (Amazon, Etsy, Walmart, etc.)
- Social Media Management
- Help Center Optimization
- Bookkeeping
Language
- English
- French
- German
- Italian
- Spanish
About Boldr
Boldr builds dedicated customer service teams to deliver exceptional customer experiences that drive loyalty and boost your bottom line, all while saving you 40-50% on operating costs. Typical use cases for our clients include:
- Coverage → Introduce New Channels, 24/7 Support, Adding a Premium Experience
- Costs → Improving WFM, Order Fulfillment, Returns, Inventory & CTLV
- Quality → Solve Training Gaps & Inconsistent Handling Impacting CX
- Scale → Quick & Efficient Growth Strategy + Seasonal Peak Management
As Gorgias Certified and Elite Partners, we can handle everything from implementation to eCommerce best practices to talent acquisition to industry-leading onboarding to people and performance management that delivers exceptional service with ethical practices.
Reviews
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Amazing partner
Apr 08, 2025
Boldr are an amazing partner who were able to completely tailor their team and services to our business needs over time. Each Boldr team member is a team member of Aurate as well by now!
Amazing partnership
Apr 02, 2025
Boldr have an amazing team and they have been able to tailor their service to us perfectly over time. They are part of Aurate by now!
Boldr is a Dream
Mar 27, 2025
I can't say enough good things about Boldr. They have been the absolute best partners and showed up for us at every step of the way of our journey since we started with them. They have seen us go through many growing pains and were flexible, supportive, and provided top-notch management, insights, and a team of the friendliest people you will ever meet. I truly feel like they are a part of our work family and couldn't imagine support without them! Our customers and our team are so lucky!
Great CX Partners
Mar 11, 2025
Boldr is a wonderful customer service partner. In a short time, they've helped deliver some of the best CSAT results we've ever had at Made In Cookware. The entire Boldr team genuinely cares, goes above and beyond, and is constantly striving to improve. They embody the right blend of hospitality, ingenuity, and operational excellence. It's a pleasure working with our dream team of Abbie, Oscar, Mike, and customer advocate team. We appreciate and highly recommend Boldr!
Dream team
Mar 06, 2025
We've had an amazing experience partnering with Boldr at Cadence! Their incredible CX team has boosted efficiency, leading to faster resolutions and happier customers. Peak seasons are always tough, but they tackled challenges head-on, helping us maintain a 92% CSAT during the holidays and an impressive 97.8% CSAT year-round. We highly recommend Boldr for any e-commerce brand looking to optimize their CX!
Boldr Five Stars!
Mar 04, 2025
AsWeMove has recently partnered with Boldr for CX because of their proactive reporting and recommendations – they own the process, providing insights and improvements without us having to ask. As a premium brand, CX is crucial, and Boldr's focus on building brand connections, not just closing tickets, aligns perfectly with our values and our growth goals. They understand support is an extension of our brand, and we're confident they'll deliver exceptional customer experiences.