Elite & Services Certified
Chatdesk
New York City, NY, United States of America
Resources
Budget
- $500-$2000
- $2000-$5000
- $5000+
eCommerce Platforms
- Shopify
- Shopify Plus
- Magento 2
Location/Region
- Canada
- United States
Services
- Customer Support Outsourcing
- Ecommerce Growth Strategy
- Social Media Management
Language
- English
About Chatdesk
Supercharge your social media sales and customer support.
Chatdesk uses AI and US-based experts to help ecommerce brands deliver 1:1 customer engagement. We turn comments and tickets into sales across your social media channels, email, chat, and SMS.
Leading brands choose Chatdesk
Chatdesk resolves millions of tickets for brands like Olaplex, SheaMoisture, ScotchPorter, Grown Alchemist, Andie Swim, Thinx, SAXX, Mars, Fable, and Brightland.
Our clients report results like:
- 15%+ lift in conversion on social ads
- 70%+ reduction in response times
- 90%+ customer satisfaction scores
- 400% ROI on 1:1 retention messages
- 1000+ hours saved per year with automatic tagging and insights
Turn support tickets into sales
Provide exceptional support 24/7 with pay-per-ticket coverage. Our US-based experts answer pre-sale and post-sale questions with your voice and policies.
Engage, convert, and moderate on social
Build your audience with 1:1 organic outreach on relevant posts. We reply to comments and questions to drive sales and protect your brand by hiding harmful comments.
Retain (and win back) customers
Drive customer loyalty and repeat orders. These aren’t your average email or SMS campaigns — they’re truly 1:1. Generated by AI. Reviewed by experts.
Media
The efficiency of AI with the personal touch and oversight of a human
Turn support tickets into sales
Acquire new customers at a lower cost through outbound engagement
Boost customer loyalty and retention with 1:1 messages
See the results with a free 14-day pilot
Connect your existing tools with one-click integrations
Videos
Case study: CookUnity sees 10% conversion rate, 1000% ROI on winback campaigns
Case study: Andie Swim scales social sales and support with Chatdesk Superfans
Clients
Reviews
Write a review
Excellent!
Jul 18, 2024
Chatdesk team are very professional and an extension of your in-house team.
They are very organized and follow policies and procedures very well.
Management is extremely responsive.
The perfect organization tool for small businesses!
May 30, 2024
We've been using Gorgias as our main tool to handle all customer service inquiries since our brand first went live. We now use it in our partnership with Chatdesk, and they've done an incredible job at keeping the flow of emails, orders, inquiries, etc. perfectly organized, the CSAT has always been high, and we no longer have to stress about that side of the business.
Absolutely the easiest!
Apr 25, 2024
We've had great success with Chatdesk and are so glad that we installed the app. The ROI is there, and the support team is excellent to work with. Would strongly recommend working with them.
ChatDesk Has Been Crucial For My Business
Feb 11, 2024
ChatDesk has been so wonderful for me and the growth of my business! I use to spend hours upon hours every week trying to handle customer service emails on top of everything else I had going on! Getting onboarded was seamless, they learned my brand, our voice and response tones very quickly and have provided quick and thoughtful responses to all of our customers. Our customers are getting faster replies and it's been a huge weight off my work load!