Who We Are

Compass Experience Labs is a dedicated, global, outsourcing partner that helps companies deliver world-class Customer Experience, Tech Support, Sales Ops, and Recruiting Solutions. We build dedicated teams that act as an extension of our clients' businesses; scaling with them as they grow.

We specialize in working with DTC brands, retail, subscription services, Saas, and food-based businesses that are ready to level up their customer operations. Whether it’s boosting agent productivity, reducing overhead, or turning CX into a profit center, we bring structure, data, and care to every partnership.

What We Offer

Compass Core – Scalable CX for Small Businesses

Compass Core is our streamlined solution designed specifically for small and scaling brands. It's perfect for founders or lean teams that need expert support but aren’t ready for a full enterprise engagement.

What’s Included in Compass Core:

• a small team of 1 to 4 full time, dedicated, trained, support agents
• Live chat, email, and social response coverage
• Support and resources to create brand playbooks tailored to your brand voice and policies
• Simple, flexible pricing with no long-term contracts
• Fast onboarding—go live in days, not weeks
• Gorgias optimization and AI Agent training

This model is ideal for brands doing under $15M in revenue or navigating seasonal spikes in support volume.

Compass Enterprise – Custom Teams for Fast-Growing Brands

Compass Enterprise is our white-glove, high-touch solution for mid-market and enterprise-level brands that need fully dedicated teams and operational support to scale.

We partner with rapidly growing companies to build and manage entire CX, tech support, sales, or recruiting operations—providing the tools, structure, and strategy needed to drive performance and customer satisfaction.

What’s Included in Compass Enterprise:

• Dedicated agents, team leads, QA analysts, and WFM specialists
• Real-time performance tracking and coaching through SherpaCX, our proprietary ops platform
• Support across any and all channels - including voice, chat, email, SMS, and social
• Deep operational partnerships, with structured reporting and continuous improvement
• Custom hiring, onboarding, and training tailored to your brand
• Global delivery (U.S., Latin America, Asia-Pacific) with flexible team structures

Compass Enterprise is ideal for companies looking to scale sustainably, improve CSAT and SLAs, or turn CX into a revenue-generating function.