Transform Your Customer Experience into an Advantage.

For most companies, customer experience is an afterthought. For Create CX, it's our only thought.

We bring CX into the C-Suite, providing key decision-makers with actionable insights to drive real business improvement. Whether your brand is big or small, we have the experience and knowledge to help improve your operation. Our mission: help your customers STAY your customers.

We believe your customers deserve an exceptional brand experience. That’s why we built Create CX - an end-to-end customer experience firm that bridges the gap between digital and human experiences, unique to your business.

Services

1. Gorgias Onboarding
2. Gorgias Refresh & Optimization
3. AI Readiness
4. Staffing & Outsourcing
5. CX KPIs & Dashboard Build-Out
6. Platform Migrations
7. Fractional VP of CX (independent or collaborate with in-house CX team)
8. Lite eComm Advisory

Inside of the Gorgias ecosystem we are well versed in:

• Building out your Gorgias account from scratch 
• Refreshing your existing setup
• Agent & Admin training
• Deeply integrate your Macros, FAQs and SOPs within your CX team
• Enhance your use of AI and automations
• Optimize Tags & Custom Fields to learn from every interaction
• We will build your team Associate QA, Team and C-Suite level KPIs all with a CX focus

Is this you? We should chat!

• "We should be doing CX better, but how?"
• "We need better data and insights from our CX department"
• “Are our CX tools optimized for success?”
• "Are we properly staffed for the holiday rush?"
• "Customer response times are too slow"
• "Our Head of CX is overwhelmed" or “Our CX person is great in the inbox but needs support”
• "We're not satisfied with our current BPO"

Offshore Staffing Overview

Pricing is simple. We start at flat hourly rate per associate. Completely all-in pricing billed once per month at the end of the month for the hours worked. That's it.

Plus, all agents are paid over 200% more than your average BPO.

Our employees are seasoned, energetic, and interested associates based in the Philippines. Our WFH model is what unlocks such a positive relationship for both the brand and associate.

Key Differentiators:

• No minimum commitment. Not locked in for any time.
• All employees are completely dedicated to grow with your brand.
• We recruit for specific shifts (times/days) based on your needs that complement your team.
• We do not overlap employees and clients.
• This is a boutique service. You're working directly with our founder to build the relationship.