Dedication Agents is a managed customer service for E-commerce brands of all sizes because of its unique ability to scale up and down as the merchant’s business continues to evolve. Built by a team obsessed with servicing customers, we have spent over 7 years and hundreds of thousands of dollars on building and running customer support for over 30 e-commerce brands in order to come up with the perfect formula on how customer support should be operated for an online store.

Our team specializes in working with stores hosted on Shopify and Magento, leveraging Gorgias as their help desk. Our staff come pre-trained ready to work which means onboarding a store typically takes us around 48 hours. We take on as much or as little is required to manage a merchant’s customer support: from setting up policies and automations for the store to managing customer orders, communicating with shipping companies, and ensuring refunds and chargebacks are managed efficiently, our team functions as the end to end support a E-commerce owner needs so that they can focus on other elements of their business.