At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values.

Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations.

By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect.

Horatio offers a comprehensive range of services, including:

• Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms.
• Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation.
• Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse.
• Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations.
• Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards.
• Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently.
• AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times.
• Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.