Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.

Influx has made all the difference in our metrics and in the satisfaction of our customers. It's a great solution.

Influx allows us to support eCommerce seasonality with confidence. They work closely with our internal operation to provide high-quality support for our customers when we need it, which has allowed us to build out our global operation through all stages of growth.

We started working with Influx to create more of an in-house feel for our customer support operations. We’re really satisfied with the relationship of our dedicated agents and the responsiveness of everyone at Influx.

Overall, I highly recommend this remote support agency for its quick resolution rate, easy set-up, and flexible plans, but would encourage them to invest more in agent training and vetting to improve their service quality. They solved our tickets efficiently, allowing us to focus on other areas of our business. However, there is a high churn rate for agents and some concerns about their support qualifications.

Partnering with Influx has helped decrease our ticket volumes and drastically reduced our response time from 48 hours on average to 8.5 hours response times. For us, one of the best benefits is that they are working while we are sleeping. They have made all the difference in our metrics and our customer satisfaction, it’s been a great solution.