Chatdesk
Supercharge your sales and customer support with AI and US-based experts. Chatdesk solves tickets for you across social, email, chat, and SMS.
Resources
Support
Developed by: Chatdesk
Support Email: support@chatdesk.com
About Chatdesk
Chatdesk helps ecommerce brands scale 1:1 customer engagement and support across social, email, chat, and SMS. We use AI and on-demand experts to help you deliver tailored responses for every interaction. Turn comments and tickets into sales with our platform and community of 50,000+ experts.
Leading brands choose Chatdesk
Chatdesk resolves millions of tickets for leading brands like Olaplex, SheaMoisture, ScotchPorter, Grown Alchemist, Andie Swim, Thinx, SAXX, Mars, Fable, and Brightland.
Our clients report results like:
- 15%+ lift in conversion on social ads
- 70%+ reduction in response times
- 90%+ customer satisfaction scores
- 400% ROI on 1:1 retention messages
- 1000+ hours saved per year with automatic tagging and insights
“Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice.”
Chatdesk and Gorgias
Pairing Chatdesk and Gorgias helps ecommerce brands grow through exceptional customer service. Our integration makes it easy to route tickets from Gorgias to the Chatdesk platform and our US-based experts, who engage customers and resolve tickets for you.
Media
AI for efficiency. Humans for oversight and the personal touch.
Engage consumers and creators with outbound social messages
Experts answer customer questions across social, email, SMS, and chat
Boost customer loyalty and retention with 1:1 emails and texts
Connect your existing tools with one-click integrations
Try Chatdesk free for 14-days
Use cases
- Turn support tickets into sales
Provide exceptional support 24/7 with pay-per-ticket coverage. Our US-based experts answer pre-sale and post-sale questions with your voice and policies.
- Engage, convert, and moderate on social
Build your audience with 1:1 organic outreach on relevant posts. Reply to comments and questions to drive sales. Protect your brand by hiding harmful comments.
- Retain (and win back) customers
Drive customer loyalty and repeat orders. These aren’t your average email or SMS campaigns — they’re truly 1:1. Generated by AI. Reviewed by experts.
- Smarter call deflection
Reduce call volume and shift callers to more efficient messaging channels or self-serve flows.
- Automatic customer insights
Instantly analyze customer feedback from all channels in one place. Our user-friendly dashboard provides sentiment insights, summarized highlights, search, and export.