Growave
Everything you need to retain customers with Loyalty, Referrals, Wishlists, Reviews, Instagram UGC – all in one place.
Developed by: Growave
Support Email: support@growave.io
About Growave
Growave is your top-choice retention platform to drive growth, trusted by brands like LEGO, Reebok, Sony, and YoungLA. With 200+ features (more than any other loyalty app!), it’s packed yet effortlessly simple.
You get best-in-class APIs that empower deep customization for any use case, from building complex loyalty rules and powering headless commerce to creating custom branding and seamlessly integrating with your existing tech stack (30+ integrations). As a Built for Shopify app, Growave provides intuitive UX, delivers lightning-fast performance, and guarantees zero downtime.
We move fast, shipping new features weekly.
Need help? Our team’s got your back with lightning-fast support (CEO access included!). We aim for under 5 minutes for initial chat responses and strive for under 30 minutes for email replies, ensuring you're never left waiting. No red tape, no investor agendas. Just your growth, front and center. Your voice is heard, and your ideas become reality.
What an amazing app! It's hard to find an app that does this much in such a seamless way. The pricing is very competitive and it's a great value for the money
Growave and Gorgias
Gorgias is a powerful app that helps create a very efficient and positive customer experience. It is important to always be connected to your customers through as many channels as possible, whether it is Social Media, email, or a Live chat on your site. Gorgias is great for keeping all of those channels together in one customer support platform.
One of the ways people reach out to the brand is by reviews and questions. And that is when Growave and Gorgias integration comes in handy. Every time a person leaves a negative review, or asks a question via Growave app, you will get a notification on the Gorgias platform so that you can get back to the customer and provide the best service possible.
Additionally, you can manage rewards directly within Gorgias, streamlining support for merchants and enhancing the customer experience.
Use cases
- Reviews Management
If a person leaves a 1-star On site or Product review on a site using Growave app, there will be a ticket created on the Gorgias platform automatically. That will help time and make sure that every customer's doubts are dispelled
- Q&A Replies from Dashboard
If there is a question a person has about your service or product, it is best to give a full and quick response. Every question asked by Growave will trigger a new ticket on Gorgias and a question will not be left unanswered.
- Data from the Loyalty&Rewards Program
Growave also send information from the Rewards program, such as -the amount of referrals a person has made -the amount of points a person currently has -the Rewards program status -VIP tier tittle Gorgias gets that information along with the new reviews and questions of a person so that it can be used to improve the customer experience
- Manage Rewards within Gorgias
Merchants can manage rewards directly from Gorgias, making support more efficient and enhancing the customer experience. They can adjust points seamlessly, ensuring quick and hassle-free resolutions.