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About Klaus
Klaus is a conversation review/QA platform that systematically improves agent performance. Think of it like the customer support equivalent of sales coaching or a code review in engineering.
For any questions, you can email team@klausapp.com or use the chat on our website.
Great UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but i can vouch for the entire team. They really understand customer support and the needs of a team.
Klaus and Gorgias
Connecting Gorgias to Klaus allows you to:
Display your Gorgias conversations in a few clicks
Create filters like "Random sample of Bob's last week's conversations"
Customize rating categories and rating scales if you wish
Rate and comment on conversations
Track Internal Quality Score (IQS) across agents and teams
Bridge gaps in knowledge and improve customer satisfaction
Enables faster onboarding of new agents