Categories
Returns & Exchanges, Order Tracking & Post-Purchase
Resources
About Loop
Loop helps Shopify brands make returns effortless. Your team will save hours of manual effort by letting customers submit return requests and create shipping labels, automatically. Loop is also the only returns solution that offers extra credit to continue shopping, leading your customers to exchange more, buy more, and refund less.
Loop and Gorgias
With Loop & Gorgias working together, you can create a seamless support experience by placing all returns data inside your Gorgias admin. Stay focused and close tickets faster by viewing refund status, shipping status, return reasons, and more, in the same window you use to talk to customers.
Use cases
- Give customers a self-service returns experience
Your customers have the power to submit return requests on their own, so you can spend more time working on support tickets that matter.
- View return details without switching tools
Save time by finding answers questions like "Where is my refund?" or "Has my exchange been approved?" right inside of Gorgias.
- Use return reasons to level-up chat conversations
With return reasons captured on every product, you can better understand your customer's experience and tailor your message to fit their needs.