Omnisend
Drive sales with email marketing, newsletters, SMS, and popups
Developed by: Omnisend
Support Email: support@omnisend.com
About Omnisend
Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost.
“Great marketing needs to be expensive” is a myth that 100,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing.
- Easily create & send email marketing, newsletters & global SMS campaigns
- Grow your email list with exit-intent popups, spin-to-win, & more signup forms
- Ready-made email marketing templates for Summer Sales & more, no coding needed
- Easily set up abandoned carts with one click, plus welcome & browse abandonment
- Use 20+ ready-made automations to personalize better and generate more sales
Omnisend and Gorgias
Gorgias' seamless integration with Omnisend makes customer communication more powerful and more personalized than ever before. Customers will know you're not only listening to their feedback, but acting on it too.
Here are just some of the benefits to integrating Gorgias with Omnisend:
- Create tags for feedback surveys, automatically segmenting your customers so you can tailor your messages
- Two-way SMS: receive and reply to SMS from US customers right in your campaigns dashboards
- Instant notification when a question is asked on the Gorgias help desk or a negative review is left
- Re-engage unhappy customers with discount codes or special offers
- Sync the information collected by Gorgias to segment your contacts and send automated campaigns
Media
Use cases
- Overall Benefits
You can segment contacts based on Gorgias ticket tags and/or latest satisfaction survey scores to send custom workflow emails to your customers.
- Communicate with customers based on their reviews
Split your automation based on the score your customers leave, and send targeted communication like a Thank you note to positive reviews or a special offer to unhappy customers.
- Segment contacts based on Gorgias ticket tags
Segment your users based on tags assigned to their tickets (e.g. VIP client) and send special offers to them;
- Segment based on the latest satisfaction survey scores
Segment your users based on their latest satisfaction survey score and remove from your campaigns customers that have rated 1-2 stars
- 2-way communication via SMS
Respond to customers' SMS replies: If you send your Campaigns and Automatic replies via SMS, you can also reply to your customers the same way. With this integration, all SMS from US customers will be passed to Gorgias, except for Stop and Help messages
- Regular syncing between Omnisend and Gorgias
Respond to satisfaction surveys: ticket tags and the satisfaction survey scores are synced every 3 hours from the Gorgias app. We will automatically create a custom event on your Omnisend account. Later this event along with the Satisfaction score can be used in your Automation trigger settings. You can create different Segments based on the scores your customers left *Note, historical data will not be uploaded to Omnisend.