About Wonderment
About Wonderment
Shipping or fulfillment delays causing support headaches? Wonderment's order tracking platform prevents 'where is my stuff?' tickets by spotting parcel delays & proactively notifying customers on the status of their shipment.
Wonderment and Gorgias
The Wonderment + Gorgias integration surfaces the most up-to-date tracking information right within the ticket sidebar so you can troubleshoot shipping issues, faster. It avoids having to jump around to different carrier's websites to figure out the whereabouts of an order, saving time by enabling agents to respond to customers more quickly.
"Where is my Order?" (aka WISMO) complaints can make up 30-40% of a brand's support tickets, but often require 95% of brain power (according to our customers!). Wonderment's app helps prevent WISMO tickets in the first place, but for the ones that slip through, our Gorgias integration arms CX and support teams with a real-time shipping timeline that often is a pain to research.
The top leading DTC brands such as RunGum, Hydrant, 4x400, and Chomps use Wonderment to provide a better post-purchase experience.
Platforms: Available for Shopify merchants
Support email: help@wonderment.cc
Categories: order tracking, parcel tracking, shipping reporting, shipment tracking