Kubix is a full-service Shopify Platinum Agency helping ambitious brands get more value from Gorgias, and turn customer support into a sharper part of the customer experience.

Gorgias is a Shopify-first helpdesk that brings your customer conversations into one place, across email, live chat and social channels, with Shopify order and customer context right inside the ticket. That means fewer back and forth messages, faster resolutions, and a more consistent experience for shoppers, because your team can see what has been ordered, what is in progress, and what needs action straight away.

We support clients end to end, from implementation and ticket structure through to macros, rules and automations for the repetitive stuff. We also help you set up Shopify actions so your team can handle common requests from the helpdesk, like cancelling orders, editing shipping addresses, or processing refunds, without hopping between tools.

The result is simpler workflows for your team and smoother outcomes for customers, with ongoing optimisation to keep improving speed, quality and performance reporting as you grow.