🇩🇪 Ich unterstütze E-Commerce-Unternehmen dabei, ihren Kundenservice strategisch zu optimieren – von der Implementierung und Automatisierung mit Gorgias über effiziente Supportprozesse bis zur Schulung des Teams und Coaching von Support Leads.

Mit über 25 Jahren Erfahrung im Kundensupport, u. a. als Head of Support, und einem Hintergrund in IT, Coaching und Mediation, biete ich praxisnahe Lösungen, die Kundenzufriedenheit und Effizienz steigern.

Als zertifizierte Gorgias Services Partnerin seit 2020 kombiniere ich tiefes Helpdesk-Know-how mit umfassender Praxiserfahrung – ideal für Shopify-D2C-Brands, die Support als Wachstumshebel sehen.

Ich arbeite hands-on, teile Wissen und befähige Teams, ihren Support eigenständig weiterzuentwickeln – effizient, kundenorientiert und zukunftsfähig.

🇬🇧 I help e-commerce brands turn customer support into a strategic advantage – through Gorgias setup, automation, team enablement, and support lead coaching. With over 25 years in support (from frontline to leadership), I bring hands-on expertise and a structured, people-first approach.

Since 2020, I’ve specialized in Gorgias: migrating from other helpdesks, building setups from scratch, optimizing rules/macros/tags, training teams, and fine-tuning the AI Agent to match brand tone and goals. I also support integrations like Aircall, Reviews.io, Chatarmin, Billbee, 8Returns, and ChannelReply – tested in a safe demo environment before going live.

My approach is holistic and empowering: I work closely with your team, simplify complexity, and share knowledge – so your support not only runs, but scales. Whether you need one-off support, long-term sparring, or a temporary lead during transitions, I adapt to your needs.

Beyond tooling, I help design scalable support operations – including workflows, KPI tracking, escalation logic, Help Center strategy.

My clients benefit not only from better systems, but from more confident, skilled teams – thanks to tailored training and ongoing support.

You’re a great fit if you:

• Run a fast-growing D2C shop on Shopify

• Lack a dedicated support lead or tech-savvy team

• Want to scale without losing service quality

• Are ready to train your team for more ownership and efficiency

Trusted by: Paperlike, Hensslers Schnelle Nummer, InnoNature, femdisc, buah, VIBAe, Billbee, Luxusbetten24, Magicline, d.vinci, cerascreen, strategix, APIIDA & more.

Let’s talk: Book a free 30-minute call to get personalized feedback and explore how I can support your team and CX.