omnie ensures top DTC brands are equipped to provide outstanding customer support around the clock for as low as $7.95/hour. Based in North America, the Omnie team offers support through voice, SMS, email, contact forms, live chat, social media, and messaging platforms. Additionally, omnie specializes in constructing and maintaining advanced AI solutions for digital communication to help reduce support costs.

Omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service.

Omnie builds and maintains all customer service technology to meet a business's unique requirements while maintaining ease of use and design. With the help of our skilled agents supporting customers, companies can redirect resources to focus on growth and new opportunities.

Here's what our customers have to say:

"...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..."

• FRYE

"Omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need Omnie accommodates."

• Koi Footwear

"Working with Omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"