Open Late Collective is a boutique fractional CX partner for DTC and CPG brands. We embed inside your team to optimize the entire customer experience, from the support inbox out to the operational gaps that create tickets in the first place.

Our focus is making CX work harder for the business. We audit and tune your Gorgias setup, rebuild workflows and macros, and dial in your AI Agent and automations to get the most resolution out of them without losing the human touch. We keep a human in the loop where it matters, so automation handles volume while your team owns the moments that build loyalty. We also turn voice of the customer signal into changes that actually stick.

The result is a support operation that resolves faster, costs less to run, and keeps more customers coming back. We work with a deliberately small roster so every brand gets senior strategic attention, not a ticket queue. Think of us as an extension of your team rather than an agency bolted on after the fact.