Partner you can count on
Great partners to work with. Always receptive to feedback.
Atidiv
Premier & Services Certified
Miami Beach, Florida, United States
Budget
- $0-$500
- $500-$2000
- $2000-$5000
- $5000+
eCommerce Platforms
- Shopify
- Shopify Plus
- Magento 2
- BigCommerce
- Other
Location/Region
- Australia
- Canada
- United Kingdom
- United States
Services
- Gorgias Onboarding
- Customer Support Outsourcing
- Customer Support Strategy
Language
- English
Atidiv is a certified Gorgias partner
Building CX That Drives Retention
We partner with fast-scaling eCommerce brands to transform customer experience into a long-term growth lever - not just a support function.
We go beyond tickets to help you understand, automate, and elevate the moments that shape customer loyalty. From advanced tagging systems to embedded support teams, we design CX operations that scale without compromising quality.
As Gorgias specialists, we optimize your existing setup to unlock faster response times, sharper insights, and higher retention - all with a focus on operational consistency and brand tone.
If your CX goals include better retention, fewer escalations, and a team that performs like an extension of your brand - let’s talk (contact@atidiv.com).
Reviews
5
44 reviews
Holiday Season Ready
Love Atidiv – love that you are collaborators. We just couldn’t get anywhere with our previous partners. We can actually make improvements and be ready for the holiday season this time.
CX worries eliminated
NPS has gone up, CSAT has improved, we are actually resolving customer issues on time. I am not worried about CX at all anymore. Thanks to Atidiv!
Efficient and Effective Partner
We’ve seen a measurable impact since partnering with Atidiv, higher CSAT, faster response times, and more efficient workflows. They deliver results, plain and simple.
Quick to Adapt
Atidiv takes our feedback seriously and implements changes fast, particularly analysis. They always meet our demands, and they’ve adapted to our growth. Their leadership listens, makes a plan, and rolls it out. We've appreciated their thought leadership while helping us build towards our future.