CustomerHD

GORGIAS PARNTER providing world-class customer support services and harnessing the power of Gorgias through optimizations and implementations. Champion your business by using CustomerHD’s amazing team of customer support agents or Gorgias experts. Whether you are looking for a full/supplemental customer support team or just need Gorgias services, CustomerHD’s team of experts can help!

Who We Are: CustomerHD is on a mission to change the perception of a call center. We are creating something different, we are building a culture where people feel valued. We believe that we can be a light that shines in the customer service industry, a place where people want to work and partner with us. We are committed to creating amazing customer service solutions with amazing people! CustomerHD provides exceptional customer support and expert customer experience services including Gorgias implementation and optimization. Based out of Raleigh, NC, CustomerHD provides the best experiences for your customers through customer support services, strategic consulting, and software enhancements.

What We Offer: CustomerHD offers superior customer service experiences for our clients through support and system optimizations. Our US-based team provides high-touch support, while our amazing offshore team provides lower cost options. We also specialize in Gorgias services, including full implementation, review & optimization, creating explore reporting dashboards, custom help centers, and technical support. We offer strategic consulting, customer journey mapping, lean process mapping, and customer experience reviews. Our team is dedicated to providing the best customer service experience possible for you and your business.

Customer Support Services:

• Omni-Channel Support - Phones, Chat, Email, Message, Social
• US Contact Center - Raleigh, North Carolina
• Offshore Contact Center - Belize City, Belize
• Full team, supplemental support, seasonal support
• English first language for all support centers
• Spanish and other language support available

Gorgias Services:

• Monthly or Annual Billing Subscriptions
• Full Implementation
• Review & System Optimization
• Reporting & Dashboards
• Help Center
• Technical Support

Other Services:

• Strategic CX Consulting
• Customer Journey Mapping
• Lean Process Mapping
• Full CX Technology Solutions