Cxstomer

At Cxstomer, a women-owned business, we're all about positively impacting the BPO industry, where not-so-great working conditions are sadly still common for customer care professionals. Our principles are simple: pay well, treat people with kindness and respect, and teach them how to have a good work/life balance.

We partner with fast-growing startups to help scale their customer support operations with dedicated teams based in Jamaica and the Philippines. We understand the importance of providing exceptional customer service and work closely with our partners to ensure their customers always receive an exceptional, on-brand human experience.

Areas of expertise include e-commerce, DTC, fintech, mobile app support, and startups in general who are ready to take their support to the next level.

What sets us apart from other BPOs is our hands-on approach to building and scaling support alongside our partners while managing forecasting, VOC analysis, documentation, KB buildouts, and process improvement. Our team does not sit back and wait for black-and-white instructions - we take the initiative to improve your operation and continuously make recommendations along the way.