NexRep

NexRep, LLC is a leader and innovator in virtual contact center solutions. NexRep has redefined omnichannel customer care outsourcing by delivering quality and experienced agents within a revolutionary cost-saving model. Agents are 100% onshore and 100% dedicated to a singular client, ensuring security, expertise, and better outcomes. NexRep’s superpower is tailor-made hourly scheduling. Agents are scheduled in hourly increments to suit specific WFM needs. With our model, inefficient staffing to a bell to a daily or weekly curve with 8-hour shifts is a thing of the past. NexRep is proud to partner with some of the world’s most recognizable brands in finance, technology, insurance, healthcare, government, retail, and home food service delivery.

NexRep is an omnichannel customer care solution that attracts higher caliber agents, enables extreme scale and flex, and drives a culture of continuous optimization to maximize performance. Most importantly, NexRep ensures agents fulfill their true potential as helpful and empathetic human beings and professionals. Our unique talent model, high flex capacity, and innovative technology empower us to achieve unprecedented scale and results for our clients.

NexRep also has operations in South Africa.