omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human.
omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service.
omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure.
Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks.
Here's what our customers have to say:
"...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..."
"omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates."
"Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
reliable
We switched over a few months ago and the difference has been huge. Response times are way faster and customers actually sound happy now lol. Their whole team has been great, from the agents and team leads to management and even helping us with Gorgias setup/support stuff. Def worth it
full service experts
They helps us implement a ticket system, AI, and onboard a full team of agents in 3 weeks. Great extension to our team
ecomm specialists
Find a partner that specializes in ecommerce like Gorgias does to get the best out of your team. Omnie is that partner
DTC experts
Working with a partner dedicated to DTC makes all the difference. We had a full team built in 2 weeks.
BFCM support in 1 week
They had agents ready to start training in a week to get us ready for BFCM. Couldn't have been easier.