Solutek Pro

Solutek Pro helps growing ecommerce brands build the systems, teams, and day-to-day operations behind great customer support, from the helpdesk itself to the people and processes that keep it running.

We specialize in Gorgias implementation and customer support operations, but our work often goes beyond the helpdesk. We can build the support system, recruit and train the team using it, manage ongoing performance, and work directly with founders and leadership to improve the processes around the operation.

Whether you're setting up customer support for the first time, migrating from another helpdesk, trying to get more out of an existing Gorgias setup, or need someone to take ownership of a growing support function, we can step in wherever you need us.

Our services include:

• Gorgias onboarding, setup, and optimization
• Helpdesk migration and ecommerce integrations
• Macros, rules, tags, views, ticket flows, and automations
• AI setup and training
• Help Center, FAQ, and internal knowledge base development
• Customer support SOPs and escalation processes
• Reporting and workflow optimization
• Customer support recruitment and staffing
• Agent onboarding and training
• Team management and performance oversight
• Coverage planning and support team scaling
• Ongoing customer support management
• Ecommerce operations and process improvement
• Project management and cross-functional coordination
• Affiliate and creator program support
• Social media support and community management
• Founder and leadership operational support

For brands that need more than a traditional agency or BPO, Solutek Pro can also work as an embedded operations partner. That can mean taking ownership of projects, coordinating teams and vendors, supporting affiliate or creator programs, improving workflows across the business, and becoming the operational point person founders can rely on as the company grows.

Our approach is intentionally hands-on. We don't just recommend a system and hand it back. We can build it, document it, train the people using it, manage it, and continue improving it as the business evolves.