Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
REAL Customer Service People
Our customers are so surprised that they are interacting with real humans that are professional and empathetic. Adding Springboard as an extension of our team has been a great decision. Not only did they take a bunch off my plate, they also set up some much needed automation in my tracking.
Trusted Partners
Springboard's team was quick to learn our brand voice, customer communication style, and internal policies, which helped create a consistent customer experience. They were reliable partners during peak periods and capable of handling a variety of customer service tasks as needs evolved. We appreciated their flexibility, responsiveness, and collaborative approach throughout the partnership. Springboard provided dependable support that helped our team navigate busy seasons more effectively.
Top-Tier Customer Support
Olga has been outstanding. She consistently delivered top-decile CSAT scores, responded incredibly quickly, and was always kind, thoughtful, and proactive in helping our customers. Jonathan was also extremely responsive and easy to work with, and overall the service from Springboard was truly top tier. Being a fast-growing startup, Springboard has felt like a part of our team since the start.
A Truly Top-Tier Support Team + Partner
Springboard exceeded every expectation. Even when we onboarded them during a major crisis for a high-profile client with unprecedented order volume, they jumped in with heart, stayed ultra-communicative, and were proactive every step. Their pricing is competitive, and their service is top-tier. If you’re outsourcing CX, choosing anyone else is a mistake. ~50+k tickets closed in exactly 60 days
Cannot go wrong with Springboard agents!
We started working with Springboard about two months ago and it’s been such a smooth transition. Their team jumped in quickly, learned our brand voice, and has been taking great care of our customers ever since. They’re responsive, easy to work with, and feel more like an extension of our own team than an outside partner. Highly recommend!