Directory/Untangl
Untangl

Untangl

Partner
Salt Lake City, Utah, United States
Resources
Budget
  • $0-$500
  • $500-$2000
  • $2000-$5000
  • $5000+
eCommerce Platforms
  • Shopify
  • Shopify Plus
  • Magento 2
  • BigCommerce
  • Other
Location/Region
  • Canada
  • Mexico
  • United States
Services
  • Gorgias Onboarding
  • Gorgias Implementation and Optimization
  • Customer Support Outsourcing
  • Customer Support Strategy
  • Platform Migration
Language
  • English
  • Spanish

Untangl is a certified Gorgias partner

At Untangl (Formerly KandaCX), we provide CCaaS and BPO/call center services tailored to e-commerce brands, and Gorgias is central to how we deliver efficient, multichannel support. We currently support email, voice, chat, social media (Facebook, Instagram, TikTok), and review monitoring across multiple brands.

Our team handles thousands of tickets monthly across Gorgias and external platforms, integrating tools like Shopify (Plus, Advanced, Grow), ChannelReply (Walmart & Amazon Seller), SMS via Attentive and Postscript, TikTok Shop, Loop, and Reviews.io. We also manage “extra work” outside of Gorgias such as Amazon reimbursements, Flexport claims, and influencer outreach, ensuring a comprehensive support solution for our clients.

Media

Clients

Society Brands
ClubEarlyBird.com
Wolf Tactical
Active Chairs
Damn Near Kilt 'Em
Yankee Toybox
Reviews
5
3 reviews

Highly Recommend!!

Working with KandaCX has been incredibly easy for us, from the seamless onboarding process to our daily activities. Their constant communication and feedback make everything smooth and efficient. Their regular updates and monthly reports have built the confidence we need in their company. All of their Customer Service Representatives have excellent communication skills, are well-trained, and are highly adaptable to any situation they encounter. We highly recommend working with them if you are st

Awesome Experience!!

It's been a great experience working with KandaCX this past year. The team is highly knowledgeable and knows what they are doing! While committed to providing excellent customer satisfaction, they also seek the best solutions for our company. All of their Customer Service Representatives are well-trained, have excellent communication skills, and possess strong problem-solving abilities. We've had a fantastic experience, and we are confident KandaCX will continue to impress us in the future.

Exceptional Customer Service

The customer service team at KandaCX is fantastic. After working with other companies, we are pleased to have found one that provides everything we need and meets our high expectations daily. We know dealing with irritated customers is no easy task, but their representatives make it look effortless. Overall, KandaCX has exceeded our expectations, and we are here for the long run.