Partner
Preface Social Media
Sydney, Australia
Resources
eCommerce Platforms
- Shopify
- Shopify Plus
- BigCommerce
- Other
Location/Region
- Australia
Services
- Gorgias Implementation and Optimization
- Customer Support Outsourcing
- Customer Support Strategy
- Social Media Management
About Preface Social Media
We're Preface. The Australian team delivering premium customer service and social care to leading ASX, Multinational and eCommerce brands.
We offer comprehensive Customer Service and Social Media solutions that build meaningful connections with your audiences and turn your customers into raving fans.
Our services include:
- Omnichannel Customer Support Outsourcing with our Australian associates
- Social Media and Community Management
- Social Media Monitoring and Online Reputation Management
- Digital Marketing services
Working seamlessly within your team, we offer decades of specialist expertise and the latest tools, without any of the pitfalls of hiring internally.
Want to know what it's like having Preface on your side?
Contact our team today.
Clients
Reviews
Write a review
Wonderful team
Feb 12, 2025
Lucky to have a longstanding relationship with the team at Preface. They possess immense talent and a genuine care for our customers and our business.
Exceptional Experience
Feb 11, 2025
I cannot live without this team!!!
My day runs smoothly knowing I have the Preface Team working with me to tackle all enquires, there is no task too difficult for them!
Their professionalism and support are highly valued, and it shows through our customer feedback.
The BEST in the field by far!!
A great team to work with
Feb 11, 2025
Have worked with Preface for a few years now. The team are wonderful - Supportive, knowledgeable, and always delivering fantastic customer service!
Wonderful Experience
Feb 10, 2025
Gorgias has been easy to use and having all the information at my fingertips in the one location has improved our support and communication across all channels.