Partner
Proventus/Steady Customer Care
Irvine, CA, United States of America
Budget
- $0-$500
- $500-$2000
- $2000-$5000
- $5000+
eCommerce Platforms
- Shopify
- Shopify Plus
- Other
Location/Region
- Australia
- Canada
- Mexico
- New Zealand
- South America
- United States
Services
- Customer Support Strategy
About Proventus/Steady Customer Care
Steady Customer Care is Professional Platinum Rated Customer Service. Since 1996 our goal has been to provide steady quality support to online retailers. If there is an issue, our customer service staff are ready to help you over email, live chat, text, or a phone call. We provide affordable, multilingual (English/Spanish/French/Italian) Multichannel Support. Steady Customer care is a partner with Abakus Link DOO. We care about your brand as much as you do!
Clients
Reviews
Write a review
Helpful, professional and human-centered.
Dec 13, 2022
Very nice team, helpful, in all the ways. They helped and help us a lot, are very fast, professional people as well as kind and human centered. Thank you!
A good long-term relationship
Dec 13, 2022
They are doing such great job and the team is great !
I can only recommend them with eyes closed.
Seamless Integration
Jun 16, 2021
The steady team joined our company at a pivotable time for our growth. We were growing incredibly quickly and also challenged to grow our internal team and systems at the same rate. We were able to onboard and work alongside this amazing team to implement the gorgias system, educate on brand tone and voice as well as processes in a matter of only a couple of weeks. We check in weekly and have an escalation process to support them that provides a seamless experience to the customer and our internal teams.
Steady Customer Care is Top Notch!
Jun 14, 2021
We've worked with Steady Customer Care for a little over a year now. It isn't easy to onboard several team members in the middle of a pandemic but the SCC team made it as seamless as possible. Their team members are really friendly, intuitive, and extremely quick learners. They are as much a part of our internal team as the rest of the team. They're communicative, informed, and truly 100% supportive. We're excited to have a partnership with them!
A Team Asset
Jun 14, 2021
Steady Customer Care has been a huge asset to our team. They are incredibly knowledgeable considering how technical our products are. With their help, we are able to provide our customers with quick and concise responses. We truly do appreciate all their hard work!
Feels like a Part of your Team
May 21, 2021
We have been working with Steady Customer Care for about a year now, and they truly make you feel like they are a part of your internal team. We have extremely technical product information, and their agents have seamlessly stepped in to learn and understand the in's and out's of how our products and business work.
They have helped us tremendously with making sure our customer service is speedy and top notch, especially since our business grew 400% during their first year with us. Their entire team is friendly, professional, and easy to work with. Highly Recommend!