Gorgias is powerful. Getting every ounce of value out of it is where most teams stall. That’s where we come in. Smart Instinct is a Gorgias Managed Services Partner that’s spent 16+ years and 400+ implementations turning support queues into clean, automated, revenue-driving machines. AI that actually deflects tickets (we push chat deflection from under 35% to 50-65%, not the fantasy numbers other agencies promise). Clients range from scrappy DTC and B2B brands to AAA game studios to Ivy League universities, which means we’ve most likely seen your problem before and already have a fix for it.

What we do: Gorgias onboarding, migrations from whatever helpdesk you’re moving from, Gorgias health checks/audits, AI Agent and Flows buildouts, Rules and Macros that don’t break, integrations, and managed admin so you never have to touch a settings page again.

Most projects wrap in 2-6 weeks. Available Monday through Friday, 9am to 6pm EDT, with after-hours coverage if your tickets don’t sleep. Book a free 30-minute consult. Worst case, you get free advice. Best case, you finally get the Gorgias setup you were promised.