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SupportYourApp

Wilmington, DE, United States of America
5.0 (4)
Elite Partner
Budget
  • $500-$2000
  • $2000-$5000
  • $5000+
eCommerce Platforms
  • Shopify
  • Shopify Plus
  • Magento 2
  • BigCommerce
Location/Region
  • Austria
  • Australia
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • Greece
  • Slovakia
  • Italy
  • Netherlands
  • Spain
  • New Zealand
  • Poland
  • United Kingdom
  • United States
Services
  • Gorgias Onboarding
  • Gorgias Implementation and Optimization
  • Customer Support Outsourcing
  • Customer Support Strategy
  • System Integration
  • Social Media Management
  • Help Center Optimization
Language
  • English
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Italian
  • Mandarin
  • Norwegian
  • Polish
  • Portuguese
  • Spanish
  • Swedish

About SupportYourApp

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

We provide omnichannel inbound customer and technical support, tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers.

Our AI-powered agentic solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.

Why Companies Outsource Their Customer Support to Us:

  • Over 16 years of experience
  • Over 1300 professionals on a team
  • Over 120 operational languages
  • PCI/DSS Certified Level L1 and Level L2 Service Provider
  • ISO/IEC 27001 certification
  • GDPR-, CCPA-, and HIPAA-compliance
  • Refined processes of onboarding, learning, and human development
  • Customer-focused consultants with exceptional language skills

We Offer a Wide Range of Services, Including: 

  • Customer support (Front desk, Tier 1)
  • Technical support services (Tier 1-3)
  • IT support services
  • Social media customer services
  • CX services
  • AI-powered support teams
  • System setup and Integration
  • Helpdesk Integration & Migration
  • Reception desk services
  • Back-office services (data entry, content moderation & enrichment)
  • KYC & ID verification
  • Data annotation

Our AI Solutions:

SupportYourApp's Support Intelligence Hub combines agentic AI and human expertise in one stack: SupportBrain assists agents, SupportResponse resolves routine chat and email tickets independently, SupportVoice handles calls in multiple languages, and SupportCRM unifies data and compliance across channels.

Whether it’s live chat, or email, or call center outsourcing, we don’t believe in one-size-fits-all solutions. Instead, we take a personalized approach, recognizing that every client has unique business needs. Our team creates a tailored plan designed to address those needs and support our clients in reaching their goals.

We support. You grow. AI scales it all.

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Reviews
5.0 (4)
Write a review
Seamless support, measurable results, and a trusted partner
5.0
Jan 14, 2026
Working with the SupportYourApp team has been fantastic. They manage training and consultant onboarding seamlessly, and with one dedicated and one shared agent, our FRT and CSAT have significantly improved. The team is reliable, proactive, and easy to work with. We’re very happy with the partnership and recommend them to any company looking to elevate their support operations.
Over 2 years of good service
5.0
Jul 08, 2024
We've been making use of SupportYourApp's services for over two years, and they've been a professional and reliable partner who has been able to satisfy our growth and flexibility requirements.
Working more than 2 years with them - very good service
5.0
May 16, 2024
From the moment I reached them out, I was met with prompt, professional, and genuinely helpful assistance and they understood our needs exactly. Communication is always exceptional and they manage always to help us and get through all our requests. Agents are working well and I managed to create a very confident CS team.
An essential customer support provider for us
5.0
Apr 22, 2024
SupportYourApp has been our customer service provider for more than five years, and we've achieved this milestone thanks to the team's motivation and conscientiousness. They are a vendor that has become a true partner, with a drive to improve their metrics and deliverables that goes above and beyond! They are experts with Gorgias.