Influx builds flexible support teams to deliver consistently high-quality customer experiences. Scale up fast with 24/7 teams working on demand. Hire a complete operation that grows with you and improves automatically.
Highly recommend
Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.
Influx has had a hugely positive impact on our CX operations
Influx has made all the difference in our metrics and in the satisfaction of our customers. It's a great solution.
Great Partners
Influx allows us to support eCommerce seasonality with confidence. They work closely with our internal operation to provide high-quality support for our customers when we need it, which has allowed us to build out our global operation through all stages of growth.
We’re really happy with our partnership
We started working with Influx to create more of an in-house feel for our customer support operations. We’re really satisfied with the relationship of our dedicated agents and the responsiveness of everyone at Influx.
highly recommend influx for its quick resolution rate and easy set up
Overall, I highly recommend this remote support agency for its quick resolution rate, easy set-up, and flexible plans, but would encourage them to invest more in agent training and vetting to improve their service quality. They solved our tickets efficiently, allowing us to focus on other areas of our business. However, there is a high churn rate for agents and some concerns about their support qualifications.