Influx builds flexible support teams to deliver consistently high-quality customer experiences. Scale up fast with 24/7 teams working on demand. Hire a complete operation that grows with you and improves automatically.
Partnering with Influx has been a great solution
Partnering with Influx has helped decrease our ticket volumes and drastically reduced our response time from 48 hours on average to 8.5 hours response times. For us, one of the best benefits is that they are working while we are sleeping. They have made all the difference in our metrics and our customer satisfaction, it’s been a great solution.
We are so happy to have Influx as part of our support team
My first year at CASELY was tough. We had just experienced a seriously high-growth holiday season and were finding it a challenge to respond to customers fast enough. Partnering with Influx has been a game changer! Within our first month, we were able to reduce our response time from 10hrs. to 1hr. CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level. We are so happy to have Influx as part of our team!