What we do:
Build and optimize Gorgias AI Agent. We write the Guidances, Skills, and Support Actions, then tune the handover rules so the AI resolves what it should and escalates what it should not.
Run ongoing AI Agent QA audits so automated resolution climbs without CSAT dropping.
Audit customer service processes and workflows, then set up the automations, rules, and macros that cut handling time and reduce noise.
Set up and optimize team structures, roles, and daily workflows for clarity and accountability.
Manage and train CS agents to align with brand voice, KPIs, and customer expectations.
Integrate Shopify, Klaviyo, social channels, and your other tools into one connected support system.
To date we have worked with 100+ eCommerce brands and hold a 5.0 star rating on Upwork. https://www.upwork.com/freelancers/platformfreaks?mp_source=share
You can visit our website here: https://www.platformfreaks.com
A Game-Changer for Our Customer Support Team
We partnered with Platform Freaks when our customer service queue became hard to manage. Their team quickly understood our needs and provided strong support. Communication has been smooth and proactive, and within months we saw clear improvements in ticket handling, response times, and resolution rates. They truly helped transform our support operations. I highly recommend them.
Platform Freaks: A Game changer
Working with Platforms Freaks and Aris’s team has been a genuinely transformative experience for our business. From the outset, they took the time to deeply understand how our customer service, technical support, and sales operations functioned—not just on paper, but in real-world execution. What stood out immediately was their ability to identify inefficiencies and replace them with streamlined, scalable systems. The improvements weren’t just incremental; they were dramatic.
Excellent Gorgias Support Partner
We’ve had a great experience working with Platform Freaks for our customer service through Gorgias. The team is reliable, responsive, and consistently delivers quality support. Aris is especially great to work with—professional, proactive, and always on top of things. Highly recommend their services.
Great Team!!!
I worked with Platform Freaks recently for our Shopify, CRM, Integration, and reporting stuff. They’ve been such a game-changer for the business. From the start, Aris was super responsive and really took the time to understand what we needed, not just what we thought we needed. Thank you Aris for all your help 💛🧡❤️
Second Time Using Aris - Highly Recommend!
This was our second time using Aris and he was exceptional as always! Fast, efficient and friendly, I would highly recommend him to anyone looking to upgrade their Gorgias system.