What we do:
Build and optimize Gorgias AI Agent. We write the Guidances, Skills, and Support Actions, then tune the handover rules so the AI resolves what it should and escalates what it should not.
Run ongoing AI Agent QA audits so automated resolution climbs without CSAT dropping.
Audit customer service processes and workflows, then set up the automations, rules, and macros that cut handling time and reduce noise.
Set up and optimize team structures, roles, and daily workflows for clarity and accountability.
Manage and train CS agents to align with brand voice, KPIs, and customer expectations.
Integrate Shopify, Klaviyo, social channels, and your other tools into one connected support system.
To date we have worked with 100+ eCommerce brands and hold a 5.0 star rating on Upwork. https://www.upwork.com/freelancers/platformfreaks?mp_source=share
You can visit our website here: https://www.platformfreaks.com
Thorough, Detailed & Efficient
We loved working with Aristotle at Platform Freaks. He was incredibly efficient and had an incredible system for optimising our Gorgias account. I couldn't recommend him highly enough. Thank you Aristotle!
Very professional
Aristotle is a very intelligent, professional service provider who knows his craft. I highly recommend him. He has a fantastic work ethic also!
High Recommend Aristotle
Aris goes above and beyond to deliver exactly on what is promised. He worked closely with our customer service team in the Gorgias onboarding process, and his communication, knowledge and attention to detail was amazing. Aris speaks fluent english and was instrumental in rolling out our new customer service strategy. 5 stars all round! Great work Aris.