Ridgeline has truly revolutionized our customer care operations with their expert consulting on Gorgias. Their insights and optimizations have resulted in faster response times, improved tags and macros, and a more efficient workflow. Working with Ridgeline has made managing customer inquiries a breeze, and we highly recommend their services for any business looking to elevate their customer care performance. Highly recommend Ridgeline to any business looking to get the best results from Gorgias
We began using Gorgias 3 years ago and my customer service manager set it up at the time, which was fine enough but got really inefficient as we grew. After a terrible experience with a previous agency, I found Ridgeline Agency. Hands down, the most professional and knowledgeable consultants that I've worked with in my 8 years in business. They have completely overhauled our Gorgias, from the Views to the Tags to the Automations. In a matter of weeks we are seeing MAJOR improvements.
The team at Ridgeline has been instrumental in enabling ZH successfully integrate Gorgias. They took the time to learn our business, our customers and how our internal teams operate and as a result, were able to deliver outstanding support to facilitate the ability of our team to become adept at using Gorgias. We have been so impressed with their support, that we have since outsourced 85% of our customer care function to Ridgeline.
We have had the pleasure of working with Ridgeline Agency for a little over a year now. I could not speak more highly of this company or recommend them enough. As a small startup, we could no longer process customer inquiries on our own. Ridgeline has gone above and beyond to help us automate & manage CS. We could not be more happy with the service Ridgeline provides to our business and to our customers. They are experts, professional, service oriented and great communicators. Highly recommend!
Our companies experience with Ridgeline was nothing short of amazing! From start to finish, we were informed on all aspects of our projects progress. The team at Ridgeline truly went above and beyond in completing our project in the most timely and efficient manner possible! Our company processes have been streamlined and procedures automated. I would strongly recommend working with Ridgeline!
