Partner
Platform Freaks
Manila, Philippines
Budget
- $0-$500
- $500-$2000
- $2000-$5000
- $5000+
eCommerce Platforms
- Shopify
- Shopify Plus
- Magento 2
- BigCommerce
Services
- Gorgias Onboarding
- Gorgias Implementation and Optimization
- Customer Support Outsourcing
- Customer Support Strategy
- Platform Migration
- System Integration
- Help Center Optimization
About Platform Freaks
What we do:
Audit customer service process and workflows, set up helpdesk automations, manage support teams, and design systems that reduce noise and improve efficiency.
Design automations and workflow logic to improve response speed and accuracy
Set up and optimize team structures, roles, and daily workflows for clarity and accountability
Manage and train CS agents to align with brand voice, KPIs, and customer expectations
Integrate tools like Shopify, Klaviyo, Social Media and other platforms to build seamless support systems
To date, we’ve worked with 70+ eCommerce brands and consistently maintained a 5.0 star rating on Upwork. (https://www.upwork.com/freelancers/platformfreaks?mp_source=share)
Clients
Reviews
Write a review
A Game-Changer for Our Customer Support Team
Apr 24, 2026
We partnered with Platform Freaks when our customer service queue became hard to manage. Their team quickly understood our needs and provided strong support. Communication has been smooth and proactive, and within months we saw clear improvements in ticket handling, response times, and resolution rates. They truly helped transform our support operations. I highly recommend them.
Platform Freaks: A Game changer
Apr 23, 2026
Working with Platforms Freaks and Aris’s team has been a genuinely transformative experience for our business. From the outset, they took the time to deeply understand how our customer service, technical support, and sales operations functioned—not just on paper, but in real-world execution. What stood out immediately was their ability to identify inefficiencies and replace them with streamlined, scalable systems. The improvements weren’t just incremental; they were dramatic.
Excellent Gorgias Support Partner
Apr 17, 2026
We’ve had a great experience working with Platform Freaks for our customer service through Gorgias. The team is reliable, responsive, and consistently delivers quality support. Aris is especially great to work with—professional, proactive, and always on top of things. Highly recommend their services.
Great Team!!!
Jul 22, 2025
I worked with Platform Freaks recently for our Shopify, CRM, Integration, and reporting stuff. They’ve been such a game-changer for the business. From the start, Aris was super responsive and really took the time to understand what we needed, not just what we thought we needed. Thank you Aris for all your help 💛🧡❤️
Second Time Using Aris - Highly Recommend!
Jul 17, 2025
This was our second time using Aris and he was exceptional as always! Fast, efficient and friendly, I would highly recommend him to anyone looking to upgrade their Gorgias system.
Thorough, Detailed & Efficient
Jun 02, 2025
We loved working with Aristotle at Platform Freaks. He was incredibly efficient and had an incredible system for optimising our Gorgias account. I couldn't recommend him highly enough. Thank you Aristotle!