What we do:

Audit customer service process and workflows, set up helpdesk automations, manage support teams, and design systems that reduce noise and improve efficiency.

Design automations and workflow logic to improve response speed and accuracy

Set up and optimize team structures, roles, and daily workflows for clarity and accountability

Manage and train CS agents to align with brand voice, KPIs, and customer expectations

Integrate tools like Shopify, Klaviyo, Social Media and other platforms to build seamless support systems

To date, we’ve worked with 50+ eCommerce brands and consistently maintained a 4.9–5.0 star rating on Upwork. (https://www.upwork.com/freelancers/platformfreaks?mp_source=share)