What we do:

Build and optimize Gorgias AI Agent. We write the Guidances, Skills, and Support Actions, then tune the handover rules so the AI resolves what it should and escalates what it should not.

Run ongoing AI Agent QA audits so automated resolution climbs without CSAT dropping.

Audit customer service processes and workflows, then set up the automations, rules, and macros that cut handling time and reduce noise.

Set up and optimize team structures, roles, and daily workflows for clarity and accountability.

Manage and train CS agents to align with brand voice, KPIs, and customer expectations.

Integrate Shopify, Klaviyo, social channels, and your other tools into one connected support system.

To date we have worked with 100+ eCommerce brands and hold a 5.0 star rating on Upwork. https://www.upwork.com/freelancers/platformfreaks?mp_source=share

You can visit our website here: https://www.platformfreaks.com