We are a consulting and service implementation agency that's dedicated to helping your company deepen its relationship with your customers. We're help desk superheroes and Gorgias is—without a doubt—our favorite help desk for fast-growing e-commerce businesses. Whether it's a help desk audit, assistance getting started, a custom integration, or training—we're here for you and your team!
RidgelineRemote is our full-service solutions group, complementing our consulting work with customer service/support and sales team members.
Ridgeline to the rescue
Robert and the Ridgeline team were fast and efficient at fixing our urgent connection issues across 2x brands in the single Gorgias interface. We had been left in it by a previous contractor and upon reaching out to Ridgeline Scott quickly established a Slack chat and they got to work and fixed within a day or 2. Very reasonable cost for the engagement and super friendly to boot. Highly recommend for Gorgias
Ridgeline Agency has been a lifesaver!
Ridgeline has been handling all front line Customer Service tickets and managing a lot of operational needs/fulfillment for us as well. Michelle, Nathalie, and Miguel are all rockstars. The onboarding process was incredibly quick & easy, and they were up to speed faster than I could have imagined. They are always willing to help and go the extra mile and have been an amazing addition to our team. They, along with the management team there are fun to work with, friendly, and very professional.
Exceptional Gorgias Optimization Across Brands & Countries
Our experience with Ridgeline agency has been awesome!!! Excellent professionals, very talented. It has been a pleasure to work with them. They always have great ideas to give us solutions to all our need with a positive attitude and commitment.
So easy to work with and they made integrating Gorgias really easy
We moved from Zendesk to Gorgias and they made it really easy. They answered all of our questions and integrated with our team via Slack so we could have real time dialogue to discuss all of the steps it took. They are really responsive and take time to understand needs and use cases.
Reliable and Efficient
Ridgeline has been very helpful in optimizing our team's workflows and creating custom views in Gorgias to fit our needs as an on-demand service company. Very communicative and fast!