Premier & Services Certified
Ridgeline Agency
Houston, TX, United States of America
Budget
- $0-$500
- $500-$2000
- $2000-$5000
- $5000+
eCommerce Platforms
- Shopify
- Shopify Plus
- BigCommerce
Location/Region
- Australia
- Canada
- Mexico
- New Zealand
- South America
- Spain
- United States
- United Kingdom
Services
- Gorgias Onboarding
- Gorgias Implementation and Optimization
- Customer Support Outsourcing
- Customer Support Strategy
- Platform Migration
- System Integration
- Help Center Optimization
Language
- English
- Spanish
About Ridgeline Agency
We are a consulting and service implementation agency that's dedicated to helping your company deepen its relationship with your customers. We're help desk superheroes and Gorgias is—without a doubt—our favorite help desk for fast-growing e-commerce businesses. Whether it's a help desk audit, assistance getting started, a custom integration, or training—we're here for you and your team!
RidgelineRemote is our full-service solutions group, complementing our consulting work with customer service/support and sales team members.
Clients
Reviews
Write a review
Ridgeline to the rescue
Nov 25, 2024
Matt Hodge, Starpack
Robert and the Ridgeline team were fast and efficient at fixing our urgent connection issues across 2x brands in the single Gorgias interface. We had been left in it by a previous contractor and upon reaching out to Ridgeline Scott quickly established a Slack chat and they got to work and fixed within a day or 2. Very reasonable cost for the engagement and super friendly to boot. Highly recommend for Gorgias
Ridgeline Agency has been a lifesaver!
Nov 07, 2024
Amy Maestri, Homebody
Ridgeline has been handling all front line Customer Service tickets and managing a lot of operational needs/fulfillment for us as well. Michelle, Nathalie, and Miguel are all rockstars. The onboarding process was incredibly quick & easy, and they were up to speed faster than I could have imagined. They are always willing to help and go the extra mile and have been an amazing addition to our team. They, along with the management team there are fun to work with, friendly, and very professional.
Exceptional Gorgias Optimization Across Brands & Countries
Aug 28, 2023
Carmen Nuche, Samsonite Latam
Our experience with Ridgeline agency has been awesome!!!
Excellent professionals, very talented. It has been a pleasure to work with them. They always have great ideas to give us solutions to all our need with a positive attitude and commitment.
So easy to work with and they made integrating Gorgias really easy
Aug 22, 2023
Caleb Fox
We moved from Zendesk to Gorgias and they made it really easy. They answered all of our questions and integrated with our team via Slack so we could have real time dialogue to discuss all of the steps it took. They are really responsive and take time to understand needs and use cases.
Reliable and Efficient
May 16, 2023
Briana McKellery
Ridgeline has been very helpful in optimizing our team's workflows and creating custom views in Gorgias to fit our needs as an on-demand service company. Very communicative and fast!
A god sent 🙌
Apr 21, 2023
Mariana Fernandez, Happy Mammoth
Ridgeline has truly revolutionized our customer care operations with their expert consulting on Gorgias. Their insights and optimizations have resulted in faster response times, improved tags and macros, and a more efficient workflow. Working with Ridgeline has made managing customer inquiries a breeze, and we highly recommend their services for any business looking to elevate their customer care performance. Highly recommend Ridgeline to any business looking to get the best results from Gorgias