Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
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Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
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Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)
Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)

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Let us match you

Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

E-Custmr (Customer Advocacy)

Serving to merge the gap between online retailers (DTC brands) and the consumer by curating a seamless customer journey that builds unbreakable bonds that last forever. In turn, allowing organizations to address the customer high demands by managing customer expectations while empowering employees to deliver consistent, fluent, and personalized digital-first experiences that keeps LTV and profitability as the focus. Known for an innovative and comprehensive approach to the Customer Experience through proven old school strategies (experience in BPO’s + Call Centre) with new aged systems, gathered over the past 5 years in the DTC space a very efficient pace, helping brands all over the word.

Renaissance Marketing

Renaissance is a full-service digital marketing agency providing intelligent solutions that catapult fast-growing e-commerce brands into enterprise market leaders.

With more than 15 years of experience, our team can provide you with practical knowledge and experience, with a focus on results that bring increased sales and profits. The Alta Solutions team consists professionals who have been solving problems and challenges of various types of business for more than 15 years. The practical approach and ability to make quick decisions, which we applied in the companies in which we worked, always brought results. Alta Solutions is your choice if you want to improve your company in the following areas: business consulting, strategic consulting, management consulting, operational consulting, e-commerce development, digital marketing, Google advertising, Facebook advertising, Instagram advertising, SEO optimization and website development.

A team of experts who specialise in growing eCommerce brands. Punch Buggy was created by a team of passionate individuals who live and breathe web technologies. With their specialist experience and ability to deliver, they have what it takes to grow eCommerce brands. With their ability to embrace the creative side of brands, and their energetic professional values, they turn tactical ideas into thriving executions. Punch Buggy are also Shopify, Klaviyo, Facebook, HubSpot and Google Partners. www.punchbuggy.com.au +61 2 8911 3849

Gloross Shopify Experts

Gloross is official Shopify Partner and Experts team: https://experts.shopify.com/gloross We work exclusively with Shopify and Shopify Plus specializing in UI/UX design, development, page speed and conversion rate optimization (incl. A/B split testing). Our team has helped multiple 7-8 figure stores to scale their businesses across various industries by running continuous tests, developing new features, building growth strategies, creating in-store personalizations and taking a deep dive into data analytics.

The premier Shopify Plus eCommerce agency, our roots are firmly in retail - and this sets us apart. We see and think differently. Simply put, we get eCommerce. Merging retail understanding with technical ability, we create meaningful online connections between brands and consumers. Our background underpins everything we do, from research to design to development and optimisation. As a trusted partner to leading brands including NEOM Organics, Hotel Chocolat, Taylors of Harrogate and Slendertone, we deliver eCommerce websites backed by real retail experience. Based in Leeds and with over 20 years’ retail experience, Statement are an idhl connected agency, proud to be one of the award-winning specialists that form this growing Group.

A DIGITAL STUDIO COMMITTED TO CREATING THOUGHTFUL USER EXPERIENCES FROM BRAND TO WEB. EVERY BRAND SHOULD REFLECT THE PEOPLE THAT COMPRISE IT AND TOUCH THE PEOPLE THAT INTERACT WITH IT. WE ARE A MULTI-DISCIPLINARY GROUP OF CREATIVES IMMERSED IN THE EXPLORATION OF CREATIVITY AS IT INTERSECTS WITH TECHNOLOGY. WE CRAFT INTENTIONAL DESIGN EXPERIENCES FOR YOUR BRAND AND E-COMMERCE STORE.

At it works we understand how your online store will effect every part of your business. From business operations to online marketing strategy. We are omni-channel retail specialists that provide expertise and knowledge to your organisation. We work closely with our clients to deliver measurable results that improve efficiency, reduce costs and provide a solid foundation to enable eCommerce sites to reach their full trading and profit potential. We'll show you how to make a profit on-line. No jargon, nothing mysterious, just plain speaking and a transfer of knowledge from us to you. We are experienced online retailers so we talk your language and understand the challenges and opportunities specific to the retail industry.

Growth MarkeTeam

Performance Agency with a Strong Background in Growing Digital Businesses. Our Mission is to Build a Customized Strategy for your Brand to Increase your Revenue and ROI. * PERFORMANCE CREATIVES. * PAID TRAFFIC AND EMAIL STRATEGY. * WEBSITE OPTIMIZATION AND DIAGNOSIS. CRO AND UX. * DATA STRUCTURE FOR YOUR BUSINESS.

We Create Engaging E-Commerce Experiences That Sell. We have extensive experience managing, building, and maintaining infrastructure and marketing systems for multi-million-dollar e-commerce companies. We collaborate with your team to develop custom data analysis solutions, integrations with 3rd party APIs, and leverage top product marketing SaaS tools like Gorgias, Shopify, Recharge, ActiveCampaign, Klaviyo, Zapier, and dozens more to improve ROI, business analysis, and analytics. Visit gizio.co to see our work, testimonials, and schedule a free 30 minute strategy call.

Growth Gurus develop and implement eCommerce strategy that helps medium to large merchants find, keep and grow customers. We are leading service partners for Justuno and Klaviyo across North America and Australia/New Zealand, powered by a global team of data lovers, strategists and creatives hungry to help merchants find growth.

Shop2App is a modern mobile app development platform that enables eCommerce brands to deliver a high-performance mobile app to their customers. It boosts the marketing stack by integrating with Email Marketing Providers(like Klaviyo, Omnisend) and providing Universal Link Attribution via Branch.io. Shop2app enables brands to launch one-click integrations with their favorite Loyalty Programs(Yotpo, Smile.io), increase lifetime value, and reduce churn by using Push Notifications(Airship, One Signal) and Geo-Fencing solutions.

Exhibea — An eCommerce agency for luxury, fashion and lifestyle brands. Exhibea is a full-service web design, development, and e-commerce agency in Los Angeles. We specialize in luxury, fashion and lifestyle, working with some of the biggest and fastest growing brands on Shopify. Our team is comprised of cutting-edge designers, developers and brand architects with proven success. Award-winning eCommerce strategy, design, development + branding for top brands. Shopify Experts since 2014. Starting a new project? Tell us about it. We focus on customer experience, conversion, retention, scalability, and ease of use. Demands for eCommerce evolve quickly and our team ensures you stay ahead of your customers. We're passionate about creating beautiful, highly-converting and engaging Klaviyo email flows and campaigns for our Shopify eCommerce clients.

ZISSU LTD was established to enable every business to set up a customized online store, to make the special code changes for it by branding, differentiation and marketing that will generate sales.

We build future-proof brands. We believe that future-proof brands all have one thing in common: a clear and undisputable purpose. Your purpose is what ties everything about your brand together and pulls people in - in other words, the center of your brand universe. That's why at GoodKarma, we put your brand at the center of everything we do. We create brands with purpose, to create purpose. And do it differently, to make a difference. At whatever point your brand is in its lifecycle. Whether you exist yet or not. We don’t just build new brands or give existing ones a second life…we create future-proof brands. We don’t just build Shopify websites…we build on future-proof tech stacks. We don’t just run campaigns…we develop future-proof growth plans.

Accelerate the impact of your investment with Gorgias by selecting a marketing partner that reflects your customer service values along each step of the buyer journey. VirtualAd is an eCommerce ad agency that empowers brands to build profitable customer relationships from the first touch to the umpteenth purchase. Our specialty is full-funnel strategies, which consist of multichannel traffic strategies, high converting ad creative, sequenced retargeted messaging, landing page design, email marketing, and tech stack integrations (Shopify, Klaiviyo, Gorgias, Google Tag Manager, Analytics, and more)! You've just invested in the best customer experience tool, now make sure you invest in a marketing partner to attract the best customers.

Blue Owl is a modern Shopify Headless Commerce Agency, specializing in Headless Commerce and Progressing Web App design & development. We are the team of very different personalities and characters, but we share a common passion. We have created the Blue Owl Shopify Headless Commerce Agency because we believe that by combining our extensive business and marketing knowledge with high technological competence, we are able to help many great people and companies to achieve their business goals. For over 10 years, we have been providing stunning eCommerce solutions for the customers from all over the world. Let us share our knowledge and skills with you. Together we will fulfill the most ambitious visions! Our tech stack: * Shopify & Shopify Plus * Hydrogen * Shogun Frontend * Liquid Our main services: * eCommerce strategy * UX/UI Design * Headless Commerce development * Replatforming * Conversion Rate Optimization (CRO) * Performance enhancement * Shopify integrations * Support and maitenance * Shopify custom app development Our clients include large, small and medium companies and startups from the United Kingdom, United States, European Union, Switzerland, New Zealand, Israel, Belarus, Ukraine and Russia.

Brain & Code Solutions Inc.

Brain & Code is a Vancouver-based web design agency led by partners with 20+ years combined experience in helping B2B and B2C companies achieve their eCommerce goals by building and supporting their web initiatives. We provide eCommerce consultation, business analysis, website design, and development, specializing in Magento, Shopify, and WordPress implementations.

HigherRing is a proud certified B Corp and member of 1% for the Planet specializing in savvy operations support to companies who want turnkey coached and managed expert people resources without the headache. Need a small amount of help each day? Our affordable fractional model is for you. Need a full call center or operations team? We're your company. We live and breathe customer service, application support, ecommerce operations support, social media operations, business operations, sales+marketing operations and financial/bookkeeping ops. We especially love working with clients using their business for good (and nonprofits). How can we help you optimize your operations?

Call Center Power

Call Center Power is a professional services firm that builds, manages, scales and outsources call centers of excellence by leveraging vetted partners, experienced staff, and proven expertise. Having spent more than three decades building and managing contact centers, Call Center Power has built a global network of vetted outsource partners. Using Call Center Power to connect with an outsource partner is an easy way to get the information you need without the hassle of the search. Minimize the risk. Maximize the results. Led by a team with over 30 years of experience, Call Center Power has assembled an elite group of contact center experts, ready to jump into any challenge. Their diverse expertise and experience covers every functional element of the contact center space. Training, technology, workforce management, quality, operations and so much more. Call Center Power can help with any problem in your call center.

Since 2015, we have been going beyond being “just a web design company” and worked with our clients as their digital partners. Our clients come to us to craft websites that will build their brand, as well as increase traffic and conversion -- our business acumen, consultative approach, and ecommerce expertise always allow us to deliver results. We strive to collaborate and grow with our clients throughout our seamless project delivery process -- from project planning to site launch, and beyond.

Verbal+Visual creates compelling digital commerce experiences fueled by emotion and driven by sense. We’re a combination of strategic consultancy + implementation partner, utilizing customer-first strategy to design, build and scale DTC experiences on the Shopify Plus platform. Verbal+Visual has helped shape over one hundred industry-leading brands, including brands such as Carhartt WIP, Jonathan Adler, Faherty, and Andie Swim, consistently delivering 3x-10x returns on investment. To explore more, visit vpv.co. 1. 15+ years in business. Founded in 2009, we’re well known as one of the best boutique e-commerce agencies around 2. 100% delivery success rate. Over our 15 years in business, we’ve never failed on a client launch. Ever. 3. A decade with Shopify Plus. After building one of the first 10 sites ever on Shopify Plus (2014), we’ve now built over 100 4. 25+ senior practitioners. Our model prioritizes senior talent that can fundamentally drive engagements and outcomes 5. 100% YoY client retention rate. From 2023 to 2024, despite economic headwinds, all retainer clients renewed for ‘24 6. 10 out of 10 clients ratings. Many clients have said they would “10 out of 10 refer us every time.” References available on request.

Defiant is a strategic Customer Value Optimisation (CVO) agency. We perfectly integrate with your current acquisition, design and dev, retention and marketing agencies, making sure that you get the maximum ROI from your budget. No need to switch providers. Working alongside your current set up, every month we deliver a clearly defined plan to help you hit targets in both the short and long term. You’ll get clarity around the metrics that really matter, and confidence in the results we can deliver. CVO gives you a holistic view of all your numbers and metrics, removes silos, and shows how your metrics impact each other. Most importantly, CVO makes sure profit is at the top of the list. That way you know the impact your next move will make to your business. All from day one.

A fully integrated digital agency delivering exceptional online experiences. WE DESIGN, BUILD, LAUNCH AND CONVERT. Over the past 20 years, our work has relied on expertise, flexibility and a willingness to find the best solutions. Our cross-disciplinary team of designers, developers, strategists and product managers work with our clients for the entire product lifecycle and after. We amplify visibility and improve conversions on behalf of our clients with holistic strategies and services based on unique consumer insights. Our data-driven approach enables us to constantly deliver best-in-class digital solutions. We deliver on all areas of digital, including: UX Research & Strategy UX & UI Design Website Design & Development WordPress Development Shopify & Shopify Plus Audits & Optimisation Search Engine Optimisation PPC/SEM Social Media Marketing Online Content Copywriting Digital Marketing Strategy & Consultancy Integrated Strategy Insights & Reports Tagging & Tracking Conversion Rate Optimisation Workshop Trainings & Guidelines

Power Digital Marketing

Power Digital is a tech-enabled growth firm––at the intersection of marketing, consulting & data intelligence––igniting revenue and brand recognition for leading and emerging companies around the world. At the heart of Power Digital is proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. Managing billions in media, Power Digital’s dynamic team––of consultative marketers, creatives, analysts and technologists––challenges traditional ways of planning, execution and measurement through meticulous testing and data science across each milestone of the customer journey.

Trellis is a full-service eCommerce solution provider that specializes in providing eCommerce services for businesses of all size. Our capabilities allow us to plan and design a solution that not only meets your specific goals and budget today, but will also scale with you as you grow. Once a website is launched our in house business analyst, technical, and marketing team stick side by side with our clients to help them with ongoing improvements to the site which allows them to grow their customer base every month.

The Commerce Shop

The Commerce Shop develops world-class eCommerce websites that enable our clients to meet their business goals.

Ranosys Technologies

To thrive in today’s digital landscape, it is integral for an organization to curate solutions that simplify complex processes, automate routine tasks and integrate the fragmented workflow on a unified platform. We, at Ranosys, understand the market wave and deliver tailormade digital solutions backed by the power of automation and integration. Established in 2008 with a vision to reimagine excellence, we are now an emerging global leader in digital consulting with a mission to achieve growth that is truly borderless and inclusive – in terms of technology, talent and global presence. Headquartered in Singapore with 3 delivery centers in India and offices in the US, UK and UAE, we are all set to reinvent digital solutions with our client-centric approach and innovative strategies.

Our mission at Fuel Made is to help ecommerce companies grow on Shopify and Klaviyo. We do this by creating beautifully designed, conversion-focused website experiences, offering growth strategy consulting, and providing full-service email and SMS marketing. Shopify Design, Development, and CRO: Combining data and strategy with beautiful web design, our web design and development services build the foundation for a customer experience that converts and retains. And we’ll continue to optimize and improve your KPIs post-launch. Full Service Email and SMS Marketing: For a turnkey solution to your email and SMS marketing needs, our team of strategists, copywriters, designers, and developers work together to uncover the biggest opportunities in your business and build out your revenue growth strategy. We care about the work we do and the people we work with, and we’re especially passionate about ecommerce—our results reflect that. When you hire us, you get personal, devoted attention from our talented team who are actively working to help you achieve your goals.