Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
(0)
Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
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Let us match you

Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

Whiskey River Media

Distilled Digital Marketing. We are specialized in branding, design, web development, marketing, SEO, paid social, organic social, post sale strategy and NFT development for brands. Our clients are our partners and their success is our success. They include mid-size to publicly traded companies, and span verticals of nutritional supplements, real estate, hospitality, professional services, consumer products, multi-media, and technology based products.

Cambridge Commerce

CambridgeCommerce has been in the payment processing industry since 1999. We are experienced at building sales and brands to success using partnership, service and value. Our partnership philosophy means that we take each client’s company and its performance personally. We have a customer service team that provides high-quality proactive support to ensure that each of our clients is always running at peak performance. To us, value is not just having competitive rates and fees but also making sure that risk factors remain low to reduce costs. By combining partnership, service and value, we assist our clients in becoming a success.

Monkedia is a digital agency specializing in high-performance advertising and business growth strategies. We leverage proprietary marketing AI and machine-learning tech, alongside our best-in-class digital strategy, to scale companies to higher revenues at better profit ratios — enabling faster and smarter growth for brands of all sizes. As an industry leader in driving ROI through mass iterative micro-targeting, ever-evolving predictive algorithms, and our creative digital advertising approach, Monkedia is focused on helping brands achieve their goals by creating actionable ROI through innovative social and digital marketing implementation. Monkedia has become one of the fastest growing companies in the country, ranking 67 and 173 in consecutive years in the INC. 500.

Needle Movement

Needle Movement provides done-for-you SMS, Messenger and email marketing services for emerging eCommerce brands. As a remote agency, we strive to both knock it outta the park in terms of ROI while providing affordable services to all clients. We get it. Conversation commerce is white-hot right now but smaller brands can't afford five-figure monthly agency costs on every exciting new marketing channel that crops up. Our ideal match is brands making somewhere between $500,000-$5 million online annually. Ask us today for a free growth audit to determine how much additional revenue your brand can make from email and SMS.

Bluelambda Private Limited

Bluelambda is a boutique multi-channel, cross-border eCommerce growth agency. We help online stores who have hit a growth ceiling to grow to new paid media channels, as well as expand internationally.

Accelerate the impact of your investment with Gorgias by selecting a marketing partner that reflects your customer service values along each step of the buyer journey. VirtualAd is an eCommerce ad agency that empowers brands to build profitable customer relationships from the first touch to the umpteenth purchase. Our specialty is full-funnel strategies, which consist of multichannel traffic strategies, high converting ad creative, sequenced retargeted messaging, landing page design, email marketing, and tech stack integrations (Shopify, Klaiviyo, Gorgias, Google Tag Manager, Analytics, and more)! You've just invested in the best customer experience tool, now make sure you invest in a marketing partner to attract the best customers.

Optimization.my

We are Optimization.my, Malaysia’s latest home-grown, value-led, quality-focused, relationship-engaged, and solution-based full-service digital marketing agency. We offer top-notch professional omnichannel digital marketing services targeted at helping you and your organization meet your goals and effectively navigate an ever-evolving global digital landscape. Our services and solutions are customized to cater to your specific needs, from the individual to the organizational level, and for both content providers and clients looking for the highest quality.

Are you making little or no money with Facebook? Well, not for long ! You’ve just found a team whose sole objective is to generate profitable sales for you on Facebook. J7 Media is more than a mere advertising agency. Here before you is your partner in growth. We will be just as determined as you, day after day, so that your business gets more visibility, more customers, and more sales by using Facebook.

ECOM DEPARTMENT

Founded by longtime childhood friends Ben Lau and Bill Uechi, we are a full-service agency specializing in e-commerce support and growth. Cultivating genuine relationships with our clients is top priority here, and we take an individualized approach to everything we do. For over 15 years, we’ve been dedicated not only to marketing, design, and web development, but also to creating an exceptional team that always puts the client first. We know how important it is to choose the right partners in order to help your business grow. With our extensive experience working as an agency and internally at contemporary brands, you won’t just benefit from the expertise we’ve gained in building teams, scaling businesses, and operating in fast-paced environments—you’ll also find a flexible, attentive agency that strives to develop an authentic connection with you and adapt to your unique needs. We’ll be with you every step of the way on the journey to achieving your goals in the e-commerce and digital realm.

Based in New York City, SupportOps is consulting business focused on building beautiful experiences in Gorgias. With over ten years of experience in customer service and operations, we're confident that our experts deliver solutions that your end-users, agents, and administrators will love.

Underground Ecom

Underground Ecom is a leading global eCommerce email marketing agency that regularly helps brands generate 20%-40% more revenue consistently through email marketing. Our team of expert designers, copywriters, strategists, and account managers confidently handle everything to do with your eCommerce email marketing end to end and turn it into a dominant marketing channel for your business. Book a free audit call with us using the link below; https://calendly.com/matt-undergroundecom/underground-ecom-email-marketing-audit

About Irish Titan Irish Titan builds and grows ecommerce channels, using only Titans (otherwise known as employees...no contractors, freelancers, or offshore resources) to deliver “Business First. Online Second.”℠ solutions. Our clan includes marketing, creative, and engineering Titans, providing our clients with a high-touch “Partnerships, Not Transactions” experience. Our Approach to Your Business We've never been accused of being quiet BUT we love to listen. We learn about your business, listening for pain, potential obstacles, and your exact goals for the project. Then it's time for some action. Outlining, drafting, ideating, that kind of stuff. We bring our full suite of designers, engineers, and ecommerce strategists to execute that plan. Successful launch, no snags, then we start growing the kingdom.

Since 2015, we have been going beyond being “just a web design company” and worked with our clients as their digital partners. Our clients come to us to craft websites that will build their brand, as well as increase traffic and conversion -- our business acumen, consultative approach, and ecommerce expertise always allow us to deliver results. We strive to collaborate and grow with our clients throughout our seamless project delivery process -- from project planning to site launch, and beyond.

A DTC eCommerce branding & marketing agency who helps luxury lifestyle & fashion brands grow faster with the right strategies and solutions

360&5 is a Shopify Plus partner and Shopify expert in Singapore. We aim to make the world a better designed place, one brand at a time.

www.dotcomweavers.com

For the past 14 years, DotcomWeavers has been committed to providing a highly personalized approach to eCommerce development. Every day our talented teams of designers, developers, project managers, analysts, and digital marketers create and strategize to turn client visions into digital realities.

E-Custmr (Customer Advocacy)

Serving to merge the gap between online retailers (DTC brands) and the consumer by curating a seamless customer journey that builds unbreakable bonds that last forever. In turn, allowing organizations to address the customer high demands by managing customer expectations while empowering employees to deliver consistent, fluent, and personalized digital-first experiences that keeps LTV and profitability as the focus. Known for an innovative and comprehensive approach to the Customer Experience through proven old school strategies (experience in BPO’s + Call Centre) with new aged systems, gathered over the past 5 years in the DTC space a very efficient pace, helping brands all over the word.

Pact is a design led, development driven studio that creates digital experiences. We like to help interesting brands tell their stories. We are focused on forging long-term partnerships with our collaborators – allowing our work to be guided by the natural evolution, insights and learnings that come with running a startup.

We are driven by our passion for design & results. Pacific IQ works exclusively with brands that sell on Shopify. At the core of our boutique studio is custom theme design and development. Having a beautiful site designed to convert is the foundation from which we then launch other connected services to boost AOV and LTV

Alt & Dot is a full-service digital agency providing strategy, design, and development services to Shopify merchants. We work with clients, large and small, to deliver strategic solutions that solve real business problems, drive revenue, and scale with you as your business grows.

Main Event Digital

Main Event Digital is a boutique Digital Marketing Agency located in the Chicagoland area. Our team is stacked with 35 experts in Marketing Automation, Social, Web Design, SEO, Content Creation, E-Commerce Strategy, Digital Advertising and more. We extend your digital marketing and e-commerce capabilities by understanding your needs, identifying opportunities for growth and executing on our shared strategy.

Our mission is to help great brands unlock explosive revenue growth. We are a full-service eCommerce growth team with over 25 years of experience growing the revenue of some of the world’s largest and fastest-growing global brands such as Old Spice, P&G, Walmart, Nike, Lenox, Dr. Axe, Tony Robbins & more. Our team uses data to design stores, run digital marketing, create email campaigns, & optimize site conversions. If your brand sounds like a fit we'd love to talk to you. Contact us today!

Leaf is a technology and data science company delivering performance intelligence solutions for next-gen ecommerce brands. Through a hybrid of hands-on expertise and our solutions Signal & Answers, we power superior decision-making and paid media spend efficiency for brands like ThruDark, SURI and DASH Water. We’re headquartered in the UK with a remote team that extends from Costa Rica to Jakarta, giving us 24hr coverage, many languages & glocal knowledge.

Brynley King is a results-driven eCommerce Marketer specialising in Advanced Email Marketing (Klaviyo Master Platinum Partner) and eCommerce Growth Strategy. Based on the Gold Coast, Australia, Brynley is the 2018 Australian Women in Digital - Digital Marketer of the Year and Top 102 International Pioneers of Chinese juggernaut Alibaba.com’s B2B platform. After ten years of working hands-on in the eCommerce industry, Brynley brings a new approach to working in the eCommerce space, working with a select number of eCommerce brands each year and personally working on their overall eCommerce strategy and implementation. Bryn has personally worked with over 70 Australian based brands such as Naked Harvest Supplements, Infamous Swim, Ugg Since 1974, Sans Drinks, Tesalate, Velour, Evolve Skateboards, VANI-T Tan & Makeup, Seed & Sprout and The Digital Picnic just to name a few.

Inspired Digital

Provides a wide range of eCommerce services for small and medium sized companies including business planning, digital marketing, site design & development, roadmaps, partner management and analytics

Tidal Commerce is an outcome-focused eCommerce engineering firm helping merchants build and manage their digital store infrastructure, optimize customer experience and convert traffic to sales more efficiently. Founded in 2019 in Toronto, Tidal Commerce is an elite certified Shopify Plus Partner serving mid-market and enterprise clients in Canada and the United States. Services Include: Managed Services > We Manage You Grow. Ongoing support to manage, maintain, optimize, and support your online store and digital infrastructure, so you can focus on growing your business. Migration Services > Upgrade To Scale Up Planning, design, development, and platform migration services so you can scale your business and delight your shoppers with a differentiated brand experience. Marketing Services > Sell More Efficiently. Personalized Email and SMS marketing support informed by customer data so you can engage, acquire, retain, retarget, upsell or cross-sell to increase revenues. Consulting Services > Future Proof Your Business Understand your customers and competition, discover insights with data analytics, develop strategies, and identify technologies and automation to plan and build for the future. We don’t just build and manage digital infrastructure. We help you grow. At Tidal, Only The Outcome Matters. Work With The Tide.

We are shopify and shopify plus experts. We specialize in providing online businesses with a range of services including visually appealing and user-friendly Shopify stores, comprehensive business evaluations, data-driven marketing plans, and top-notch applications, to help them break free from the ordinary and achieve e-commerce success. As a full-service digital agency, we have assisted numerous ambitious brands in surpassing their objectives with our exceptional e-commerce solutions. View our work here: https://xgentech.net/blogs/our-work

Exhibea — An eCommerce agency for luxury, fashion and lifestyle brands. Exhibea is a full-service web design, development, and e-commerce agency in Los Angeles. We specialize in luxury, fashion and lifestyle, working with some of the biggest and fastest growing brands on Shopify. Our team is comprised of cutting-edge designers, developers and brand architects with proven success. Award-winning eCommerce strategy, design, development + branding for top brands. Shopify Experts since 2014. Starting a new project? Tell us about it. We focus on customer experience, conversion, retention, scalability, and ease of use. Demands for eCommerce evolve quickly and our team ensures you stay ahead of your customers. We're passionate about creating beautiful, highly-converting and engaging Klaviyo email flows and campaigns for our Shopify eCommerce clients.

Shop2App is a modern mobile app development platform that enables eCommerce brands to deliver a high-performance mobile app to their customers. It boosts the marketing stack by integrating with Email Marketing Providers(like Klaviyo, Omnisend) and providing Universal Link Attribution via Branch.io. Shop2app enables brands to launch one-click integrations with their favorite Loyalty Programs(Yotpo, Smile.io), increase lifetime value, and reduce churn by using Push Notifications(Airship, One Signal) and Geo-Fencing solutions.