Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
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Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
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Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)

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Let us match you

Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

S&P Data delivers Premium Digital Sales and Customer Care through experiences that delight customers at every interaction, by using top diverse talents, technology, and flexible business models. WE ARE A TRUE PARTNER: With decades of management expertise, we understand the Industry and how to proactively manage the customer lifecycle. WE DELIVER QUALITY & EXPERIENCE: Drive revenue and NPS (Net Promoter Score), acquisition, stimulation and retention experts with a focus on the first and the last mile. WE DELIVER HIGH YIELD: Best in class operating model. We have tough and disciplined contact center processes that maximize performance but handle interactions with soft hands, and personable approach that differentiates us from traditional outsourced partners SPEED & SCALE: When timing is of the essence S&P Data has proven that by virtue of privately held and nimble corporate structure, we can accelerate programs, without compromising on quality, to deliver proof of concept and bring measurable ROI to the table. S&P Data can also provide language-based services in English, French and Spanish. "We have available capacity, the skill, and the workforce that can be ramped up quickly to support you and your team through transformational times" - Dan Plashkes, CEO

Most website development companies deliver business sites that lack interactivity and connection with the customer’s necessities. MKMage’s website development team recognizes the value of solid information architecture design and integrative branding that engages the customer from the first time they land on your site. Behind our perfect design lies website development that contains solid coding and web application design with targeted features that will help you grow your business. As long as your goal is to build something that is totally awesome, we are here to help.

You might be in 2023, but we're thinking about 2056. Fifty Six is your e-commerce, marketing, and creative agency leading brands into the next generation of the internet. After spending nearly two decades in-house at brands, Fifty Six began as the first female-founded agency that prioritizes flexibility and future thought leadership in everything we do. Whether we are developing your brand strategy, or providing you with data-driven insights to optimize your highly converting campaigns and site, we know what brands want. A world where marketing is easy to understand, and growth is inevitable.

Growth MarkeTeam

Performance Agency with a Strong Background in Growing Digital Businesses. Our Mission is to Build a Customized Strategy for your Brand to Increase your Revenue and ROI. * PERFORMANCE CREATIVES. * PAID TRAFFIC AND EMAIL STRATEGY. * WEBSITE OPTIMIZATION AND DIAGNOSIS. CRO AND UX. * DATA STRUCTURE FOR YOUR BUSINESS.

Parkfield Collective

Parkfield is an eCommerce design, development, and full-service digital marketing agency. We help brands translate complex data metrics into sophisticated customer experiences that convert.

We are a design and development agency specializing in Shopify and Shopify Plus. We offer services for merchants to design, build and grow their business; and conquer the world* *ok, maybe not that far.

Underground Ecom

Underground Ecom is a leading global eCommerce email marketing agency that regularly helps brands generate 20%-40% more revenue consistently through email marketing. Our team of expert designers, copywriters, strategists, and account managers confidently handle everything to do with your eCommerce email marketing end to end and turn it into a dominant marketing channel for your business. Book a free audit call with us using the link below; https://calendly.com/matt-undergroundecom/underground-ecom-email-marketing-audit

Whiskey River Media

Distilled Digital Marketing. We are specialized in branding, design, web development, marketing, SEO, paid social, organic social, post sale strategy and NFT development for brands. Our clients are our partners and their success is our success. They include mid-size to publicly traded companies, and span verticals of nutritional supplements, real estate, hospitality, professional services, consumer products, multi-media, and technology based products.

P3 Media has officially been recognized as a Platinum Partner by Shopify! They are a full-service ecommerce agency whose only mission is to grow our clients’ online businesses quickly and sustainably. We’ve spent over 15 years building holistic expertise at the intersection of beautiful design, innovative technology, and responsive marketing. We apply that expertise with an integrated, data-centric lens that allows us to create commerce solutions that are tailored to our clients’ unique needs, and proven to raise sales and engagement. P3 Media’s revenue growth services include Shopify migrations, Conversion Rate Optimization (CRO), Unified Commerce, and Paid Media Acceleration. P3 has helped hundreds of enterprise brands in virtually every DTC vertical achieve scalable growth across channels.

BlueSwitch doesn’t just build websites, we build businesses, and we’ve been doing it since 2000. Our team will take your new or existing business to the next level by building a website that engages customers and drives sales. Our design team will help choose and personalize the right theme, our developers will share and use their knowledge to best customize your site and our marketing strategists will use their experience to drive traffic, create a larger customer base and increase conversions.

L'agence parisienne d'Experts Shopify qui accompagne les marchands Shopify de la création de leur boutique en ligne jusqu’à l'exécution de leur stratégie web marketing.

We are a one-stop (Tako) shop. At Tako, we can take your e-commerce business from start to finish with expert branding, superior Shopify & Woocomerce design & development, experienced copyediting, and even marketing strategy and execution. We are hyper-focused on our customers’ success and are dedicated to helping you scale and grow your business. We can address any necessary customization that you need with ReCharge. We have worked with their Theme Engine and API to create beautiful experiences.

Pocket Square is an Auckland, NZ-based agency focused on delivering exceptional customer experience for retail brands across all channels, creating one unified brand experience. We are one of Australasia's most experienced Shopify Plus partners, trusted by high growth, high volume brands. We offer services in custom Shopify and Shopify Plus UX design, web development, integration and tech stack solutions, CRM and eCommerce strategy.

Stream Commerce

We're a full-service consultancy that ideates, strategizes, and executes growth marketing solutions for our clients. We partner with people and brands we believe in, to create websites that are deeply committed to the user experience and that drive omnichannel digital transformation. We increase your bottom line sustainably by delivering a customer experience that's true to your brand. At Stream Commerce, we understand that technology and human connection are constantly evolving. Consumer habits and needs are diversifying, and life as we know it is shifting and reshaping. That's why we create digital environments that prioritize continuous growth, support, and adaptation. Our team of industry experts allows us to make informed and strategic decisions quickly. As the world changes, we listen, and we deliver world-class e-commerce websites on Shopify Plus.

Accelerate the impact of your investment with Gorgias by selecting a marketing partner that reflects your customer service values along each step of the buyer journey. VirtualAd is an eCommerce ad agency that empowers brands to build profitable customer relationships from the first touch to the umpteenth purchase. Our specialty is full-funnel strategies, which consist of multichannel traffic strategies, high converting ad creative, sequenced retargeted messaging, landing page design, email marketing, and tech stack integrations (Shopify, Klaiviyo, Gorgias, Google Tag Manager, Analytics, and more)! You've just invested in the best customer experience tool, now make sure you invest in a marketing partner to attract the best customers.

Moustache Republic

We're a team of business minds, creatives, and technology junkies working together to deliver exceptional ecommerce solutions for businesses that want to succeed online both locally and globally.

We are a premier Shopify Plus agency designing and building for some of Shopify's top brands since 2007. Our work has been featured by Tim Cook, Justin Trudeau, & Shopify.

Milk Bottle Labs

Shopify. We get it. With close to a decade of practical, professional experience with the platform, we understand the challenges you’re experiencing – and we’re ready with the solutions. Shopify Experts since 2014, Milk Bottle Labs are Ireland's only fully dedicated Shopify agency. From running our own stores to building them for an international client base, you’ll find us with our sleeves rolled up, quietly delivering outstanding results. Businesses all over the world rely on Milk Bottle Labs’ expertise. Whether you’re looking to migrate to Shopify Plus, or simply get your Shopify store firing on all cylinders, we’ll make it happen.

As a top-rated Shopify Plus Agency, Ambaum helps clients of any size leverage the world’s most powerful platform to build and scale their digital businesses. Whether you are a bootstrapped startup building your first eCommerce website, an SMB replatforming, or a high-flying venture-backed CPG brand, Ambaum empowers you with expert-crafted and scalable ecommerce solutions.

At it works we understand how your online store will effect every part of your business. From business operations to online marketing strategy. We are omni-channel retail specialists that provide expertise and knowledge to your organisation. We work closely with our clients to deliver measurable results that improve efficiency, reduce costs and provide a solid foundation to enable eCommerce sites to reach their full trading and profit potential. We'll show you how to make a profit on-line. No jargon, nothing mysterious, just plain speaking and a transfer of knowledge from us to you. We are experienced online retailers so we talk your language and understand the challenges and opportunities specific to the retail industry.

Since 2015, we have been going beyond being “just a web design company” and worked with our clients as their digital partners. Our clients come to us to craft websites that will build their brand, as well as increase traffic and conversion -- our business acumen, consultative approach, and ecommerce expertise always allow us to deliver results. We strive to collaborate and grow with our clients throughout our seamless project delivery process -- from project planning to site launch, and beyond.

Top Growth Marketing

Our job as a partner is to profitably scale your eCommerce brand with paid ad acquisition and email/sms retention. We deliver outstanding strategy, reporting, copy, creative, ads, email, and SMS in order to do this. Acquisition Ads - we manage all platforms with a team of experts by channel that work closely with the creative and copy team to perfect hook, hold, and conversion rates. Retention Email/SMS - we make sure to find the perfect balance of brand + conversion and performance for your list to thrive. We also handle list growth with pop-up optimization, lead ads, gamified contests, waiting lists, etc.

Aeolidia is a web & graphic design agency that works exclusively for creative businesses with a penchant for design. Whether it be brick & mortar shops or indie designers, we have been creating successful ecommerce experiences for over a decade and a half. The custom Shopify websites we create have a reputation for transforming businesses, taking them to the next level, and resulting in substantial improvements to ecommerce conversion rates and online sales. We also create logo and brand identity design, and support these services with stats analysis, product photography, copywriting, business naming, marketing strategy, and SEO.

We are an award-winning Shopify & Shopify Plus agency who help ambitious brands across the world make profitable ecommerce websites. As Shopify experts, we craft ecommerce solutions that engage customers and build with cutting edge Shopify technology to help merchants reach their strategic objectives.

Ematic Solutions

Ematic Solutions is a marketing & technology consultancy on a mission to help brands in Asia scale their digital growth with the right expertise and tech solutions. Our team consists of over 190 Martech enthusiasts (and growing!), who believe that making effective Martech investments should be easy. That's why we build our expertise in all aspects of Martech - from strategy planning and vendor selection to integration and performance optimization- to help our clients along their journey. We have served more than 500 active client engagements spanning different industries and business stages in 10 markets - Singapore, Malaysia, Taiwan, Hong Kong, Indonesia, Thailand, Philippines, Vietnam, Bosnia, and the UK. For Gorgias, Ematic can help you with Gorgias onboarding consulting services, connection implementation, or technical health checks. Whether you need assistance in the buying process or you need a push to get everything set up and running properly, they’re ready to help with account setup, connect your data, and provide a dedicated Account Manager for ongoing support for platform maintenance. Looking to expand your e-commerce platform to the next level? Ematic can also seamlessly connect Gorgias to other martech tools they’re partnered with. Contact Ematic directly to explore more integration options.

Crimson Agility

Crimson Agility is a full-service digital innovations firm with an in-depth knowledge of the Magento (Adobe Commerce), BigCommerce, and Shopify platforms, a broad set of design, development, integration, and marketing skills, as well as years of industry experience, and successful implementations. At Crimson Agility, we are not only dedicated to helping all our clients achieve positive outcomes, but to being a collaborative trusted partner. Our team is trained and certified as experts when it comes to working with and implementing e-commerce.

E-Custmr (Customer Advocacy)

Serving to merge the gap between online retailers (DTC brands) and the consumer by curating a seamless customer journey that builds unbreakable bonds that last forever. In turn, allowing organizations to address the customer high demands by managing customer expectations while empowering employees to deliver consistent, fluent, and personalized digital-first experiences that keeps LTV and profitability as the focus. Known for an innovative and comprehensive approach to the Customer Experience through proven old school strategies (experience in BPO’s + Call Centre) with new aged systems, gathered over the past 5 years in the DTC space a very efficient pace, helping brands all over the word.

The genuine passion of our people endears clients to Reload, but it’s their investment in achieving commercial growth which keeps them. "A true extension of our team” We’ve heard this a lot since launching in 2010. Integrated Reload-client teams work closely to deliver joined-up marketing, based on a deep understanding of the clients’ customer, product, market & business. In fact, this is one of the reasons we’re still working with our very first client, 10 years on. We are a modern blend of consultancy & agency. The old agency model is out-dated, with a lack of transparency & commercial thinking making clients worried about their ROI. At Reload we combine the marketing research & strategic thinking of an inquisitive consultancy with the execution & doing of a full-service digital agency. As an independent agency our London team adapts to our clients needs, but we’re also supplemented by a team of 80 Reloaders worldwide. Whether it’s Paid Media, Social, SEO, Email, UX, CX or Digital Tech, we provide a range of skills and thought leadership to global brands & businesses across 20 countries. Retail & eCommerce Winners - Think Global Awards 2020 Search Agency Of The Year - Prolific London Awards 2019

Simple Web Design

Simple Web Design is a Shopify agency based out of Melbourne, Australia specialising with website development, conversion rate optimisation and strategy.