Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
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Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
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Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)

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Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

Springs Digital

We're reinventing e-commerce by working at the intersection between physical and digital retail. We strive to come up with new ways to drive purchases, work on interfaces that cleverly links the information along the customer journey, and develop digital solutions that makes selling more scalable. Our sphere of activity is not just the website, but the entire customer lifecycle. Our work begins wherever the customer has not yet landed on the website. Ultimately, we want to simplify every single transaction with our digital solutions.

MAK Digital Design

MAK Digital is an award-winning full-service web design & development agency with over twenty years of experience. We specialize in creating a unique experience around your brand, separating you from the competition. MAKDigital is prepared to handle any ecommerce platform including but not limited to BigCommerce, Shopify, Volusion, WooCommerce and many more!

Flowium is a full-service Email & Lifecycle Marketing Agency and Klaviyo Elite Partner. We help ecommerce brands grow through performance-driven retention marketing. Email sits at the center of everything we do as it delivers the strongest ROI of any retention channel. It’s the fastest, most cost-efficient way to increase repeat purchases and customer lifetime value. Based on your needs, we also activate additional lifecycle channels—SMS, WhatsApp, RCS, Instagram DM automation, push notifications, and direct mail—to reach customers across all key touchpoints and boost conversion. Together, these channels create a stronger retention system that turns more customers into repeat buyers. Our core email service includes: * Klaviyo account setup and optimization * Full email strategy (abandoned cart, browse recovery, welcome series, and more) * Campaign content calendar and planning * On-brand copywriting that connects with your customers * Mobile- and dark-mode-optimized email design * Technical setup and ongoing maintenance * Continuous testing and optimization Every Flowium team member is an expert in their field, whether that’s copywriting, design, brand strategy, or the Klaviyo software, working together to bring you top-tier results. 🤝 Trusted by 1000+ brands 💎 30%+ Average Email Marketing Revenue 🔥 $352M Email Revenue For lifecycle marketing that drives real, predictable growth, get in touch with our team. ⭐ Discover our top client success stories. Check them out here: https://flowium.com/new-case-studies/

Brand Growth Experts

Growing an ecommerce business is hard. Brand Growth Experts makes it easier. We’ve helped 397+ established store owners, marketers, and freelancers unlock massive growth in their businesses while freeing up more time to do what they love. In 2018, we launched the Ecommerce Coalition, an exclusive membership where you get one-on-one private coaching from Brand Growth Experts CEO Austin Brawner, as well as access to all of our expert-led training and courses, and a community of 220+ top ecommerce business owners, marketers and experts. Austin has worked with businesses like MVMT Watches, Four Sigmatic, and Tecovas Boots to help them grow and increase profitability. We’ll help you implement a marketing strategy that will drive sales, scale up your advertising, and hire the right people that will take your business from 6 to 7-figures and beyond.

Future Holidays

Future Holidays is a digital brand experience agency with an e-commerce focus. They're a certified Shopify partner with 20 years of experience helping brands build a legacy through smart design and immersive digital experiences. Brands looking to scale with a heavy hitter in the e-comm space who will level them up several notches while providing white-glove service will find the right partner in Future Holidays. Creatively led, Future Holidays is hyper-focused on the visual experience of the user and promoting the brand essence. They are highly adept at translating brand experience to the digital world by optimizing their digital presence, user experience, brand positioning, email automation and design.

Smarte Digital Inc.

Smarte Digital Inc. is a retention and growth marketing partner for modern DTC brands headquartered in Toronto, Canada. We are a full service retention marketing agency passionate about helping DTC brands scale profitably, faster and efficiently. Our mission is to enable DTC entrepreneurs launch and scale their DTC stores sustainably. The retention marketing services we offer are ecommerce strategy consulting, email marketing, SMS marketing, customer experience optimization, personalization services and subscription marketing services. We service DTC stores in United States and Canada.

Ecom Nation is an integrated ecommerce growth agency. Founded by a crew of DTC veterans with decades of experience working with the hottest brands, we partner with online retailers to grow and scale their business. Sitting at the intersection of strategy, branding and technology, we deploy best-practice ecommerce solutions across performance media, CRM & loyalty and UX/UI to help retailers reach their full potential.

Jaques Cilliers is the owner of We Got Grid. He made his start as a Freelancer late 2010 and haven't looked back since. You can be assured of top quality work that is well planned and meant to convert visitors into willing buyers. I offer a range of business services within the eCommerce space. As a Shopify expert, I am able to assist in setting up payment integration, email campaign, google ads set up, and Gorgias for expert customer integration. Get in Touch to Ask Me How I can Help You

iWeb are a full-service Magento Commerce Enterprise, Akeneo Gold Partner and Gorgias Premium Partner Agency with over 25 years experience designing and developing eCommerce websites. From B2C to B2B to hybrid B2C2B, we’ve got great experience working with clients from all sectors, including Jaguar Land Rover, JCB, Game Retail, Portwest, Raleigh Bikes, Travis Perkins, Tile Giant and British Heart Foundation.

Rockaway Digital

Shopify & eCommerce Marketing Agency. Shopify Experts. We drive online sales through Facebook & Google advertising, SEO and Email Marketing. Get in touch for a free quote today!

Shopify partner agency based in Paris empowering fashion, beauty and lifestyle brands. We have specialized in digital commerce solutions build on Shopify Plus.

Krish TechnoLabs

Krish TechnoLabs is a globally recognized, full-service digital commerce agency with offices in the USA, UAE, UK, and India. We are a team of 200+ eCommerce technocrats who strive to deliver excellence in diversified areas of expertise. We believe in creating mesmerizing digital commerce experiences by leveraging the superpowers of varied eCommerce platforms. We have dedicated 17+ years in empowering brands to expand their sales channel and realize their goals. Being an end-to-end eCommerce agency, we take pride in providing pragmatic solutions to our partners and customers alike.

Equinox Agents is the leading provider of 24/7 live chat teams for support and sales for eCommerce and software companies with more than 25 employees. We will help you increase conversions and lower your churn while spending much less. Equinox is HIPAA, GDPR, ISO 27001 compliant and has completed over 1 million high-quality chat conversations. We are passionate about helping businesses deliver personalized human interactions through the entire customer journey at scale. Unlike your in-house teams who may need to handle communication via multiple channels, we deliver the same or better quality at a drastically reduced cost given our laser focus on the chat experience. Unlike global outsourced body shops, we have high-quality dedicated technical teams that only work with eCommerce and Software companies.

We are driven by our passion for design & results. Pacific IQ works exclusively with brands that sell on Shopify. At the core of our boutique studio is custom theme design and development. Having a beautiful site designed to convert is the foundation from which we then launch other connected services to boost AOV and LTV

Despite their playful name, Classy Llama could not be more serious about the level of integrity, excellence, and commitment they bring to their clients. Classy Llama’s team of eCommerce veterans brings an unmatched level of experience and insight to merchants' most important challenges. Digital Marketing by formula produces inconsistent and often mediocre results. Classy Llama leverages strategic creativity, data analysis, and intuition to develop solutions that fit your unique business and customer group.

SmartSites operates as a full-service digital marketing agency that specializes in SEO, PPC, Email Marketing, Social Media Management, and Web design. Since our start in 2011, we’ve managed $500M in paid search, won 30+ design awards, received 1k+ 5-star reviews, and have worked with almost every industry imaginable. What sets us apart? * Competitive Pricing: Low management costs. Free setup. No hidden fees. We’ve kept this industry-low price for over 10 years. * Reputation: Over 1,000 5-Star reviews: Google, Upcity, G2, Clutch, Hubspot, Yelp, BestCompany * Results: We have dozens of case studies across every industry and service. See our results here: https://www.smartsites.com/work/

30Acres are a trusted Shopify Plus partner agency, with over 13 years experience working with brands looking to take their eCommerce to the next level. We love a challenge and have the technical skills and strategic thinking to deliver amazing websites and omni-channel growth for your brand. Our specialised, cross-functional team spans UX, development, and marketing, providing expertise in Strategy, SEO, CRO, CX, retention, loyalty, and Paid Media. Based in Byron Bay, Australia we have sustainability as our core value, we are a proud member of 1% for the Planet and are on our way to being B Corp certified.

We're a team of US-based customer service experts, getting your customers onside and resolving problems as only a local can. Being local matters. We're all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as a niggle or being too fussy or just totally misunderstand. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many resolutions we generate across how many messages. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. No need to recruit and train VAs and work out what to do when they're away - or leave! Total peace of mind, 365 days a year! PS 70+ Trustpilot reviews say it better than us!

Blayzer Digital

Blayzer is the digital transformation agency with powerful solutions for your ecommerce store, website, marketing strategy, and more. We provide completely customized, integrated solutions and services that deliver results and help your business grow. We work with all the top ecommerce and CMS platforms, plus dozens of integrations, back-office software, and marketing tools to build a strong technology stack. Our experts know what it takes to grow sales, revenue, and efficiency online. Whether you’re starting from scratch or looking to grow, Blayzer Digital is the solution you need.

We help Shopify brands grow fast by optimizing the entire customer journey: from discovery to purchase and far beyond. We have a cumulative 20 years experience at 5 top performance marketing agencies. If you're a Shopify merchant looking to drive growth fast - we can help. We've spent over $100m on paid media, and have expertise driving growth for companies of all sizes, from new startups to global brands.

Human-focused tech and data-driven creative for the world's most influential brands. 01 System Integrator Implementing platforms and 3rd party integrations utilizing the most popular ecom and cms systems, and our proprietary platform, at all price points and service models. 02 Creative User-centered, thoughtful design, appealing to the customer’s emotion – attractive and unchallenging, effective and frictionless, representing an aspirational quality and character. Data-driven. 03 Marketing All aspects of digital marketing strategy, execution and optimization to meet ROI targets along with customer acquisition and engagement, pre and post-launch. 04 Digital Strategy An extension of your own in-house eCommerce team. We are a team of digital strategists, eCommerce managers, and UX specialists ready to roadmap, optimize, and grow your business. 05 Products Embedding R&D with client services spawns the development of tools to accelerate business intelligence, site performance, and accessibility.

Needle Movement

Needle Movement provides done-for-you SMS, Messenger and email marketing services for emerging eCommerce brands. As a remote agency, we strive to both knock it outta the park in terms of ROI while providing affordable services to all clients. We get it. Conversation commerce is white-hot right now but smaller brands can't afford five-figure monthly agency costs on every exciting new marketing channel that crops up. Our ideal match is brands making somewhere between $500,000-$5 million online annually. Ask us today for a free growth audit to determine how much additional revenue your brand can make from email and SMS.

A fully integrated digital agency delivering exceptional online experiences. WE DESIGN, BUILD, LAUNCH AND CONVERT. Over the past 20 years, our work has relied on expertise, flexibility and a willingness to find the best solutions. Our cross-disciplinary team of designers, developers, strategists and product managers work with our clients for the entire product lifecycle and after. We amplify visibility and improve conversions on behalf of our clients with holistic strategies and services based on unique consumer insights. Our data-driven approach enables us to constantly deliver best-in-class digital solutions. We deliver on all areas of digital, including: UX Research & Strategy UX & UI Design Website Design & Development WordPress Development Shopify & Shopify Plus Audits & Optimisation Search Engine Optimisation PPC/SEM Social Media Marketing Online Content Copywriting Digital Marketing Strategy & Consultancy Integrated Strategy Insights & Reports Tagging & Tracking Conversion Rate Optimisation Workshop Trainings & Guidelines

Think of WebTmize as an extension of your marketing team. We’ll be there to help you drive customers to your business at every level of the buying cycle. WebTmize leverages data analytics in the optimization of all aspects in online marketing including but not limited to search engine optimization, website and app development, content and social media marketing, email marketing, graphics and paid marketing performance strategies. Our team consists of highly skilled paid media professionals, search engine optimization specialists, creative graphic designers, web developers and social media experts who are eager to take on new challenges and address all of your digital marketing needs and make your business visible to millions of potential customers surfing the web everyday.

When it comes to Gorgias we deliver Customer Service (CS) team members who can work independently, or as scalable teams, working 24/7 on pre and post sale customer service through Gorgias email ticketing, live chat, instant messenger and calls.

At The GM Agency We Cultivate Brands Through Digital Strategy, Marketing, Public Relations and eCommerce.

Shopify Design, Development & Klaviyo Email Marketing Experts We are NOT your traditional ecommerce agency. We offer a powerhouse of knowledge to help our clients on their Shopify & Klaviyo eCommerce journey. We focus on building a solid foundation for your brand to get online, grow online and skyrocket your business! A no BS Approach to Shopify, Design, Klaviyo and ecommerce success! Here's our Jam: 🚀 Specialising in SHOPIFY Website Creation and Rebuilds for Entrepreneurs and Start-Ups. 🚀 Create your own Shopify Build package to suit your needs and budget. 🚀 Tailored Store Improvement Services to Increase Conversions and Improve User Experience. 🚀 Theme Customisation and Development tasks of any size. 🚀 Monthly Store Support and Management. 🚀 Klaviyo Email Marketing Set up, management and training. 🚀 Graphic Design and Artistry - Assets for your Shopify Store and Klaviyo Email Marketing

Calashock Commerce

Calashock is a specialist ecommerce agency based in London, United Kingdom, Toronto, Canada, and Tallinn, Estonia. Since 2009 Calashock has worked with BigCommerce, offering design, development and optimisation services for our customers - producing robust and secure eCommerce stores with beautiful designs and user experience at its core. Our fundamental aim is to create a store with the aesthetics and the foundation to allow your business to succeed in one of the largest, continually growing markets - eCommerce - and it is for this reason we have chosen BigCommerce as our primary platform and solution for our customers. We also partner with the best and most trusted platforms out there, to deliver fantastic ecommerce solutions to our clients.

The Commerce Shop

The Commerce Shop develops world-class eCommerce websites that enable our clients to meet their business goals.