Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
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Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
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Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)

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DialedIn Solutions

We provide contact center and strategic insights that work under brand umbrellas to provide five-star customer experiences. We provide world-class sales and service by becoming an extension of our clients’ teams. We work with e-commerce companies to keep retention rates high and drive revenue growth. We represent our clients' companies as effectively as in-house teams without the required maintenance or expense. Our clients get the strategic thinking of our customer-experience experts, the analytical skills of a data guru, and the commitment of working with their team to create innovative, on-brand experiences for customers that drive profitable growth results. Spanish-speaking representatives are available. For information on how we can help teams, visit us at www.thinkretention.com or call (800) 311-8115.

Get expert help to evolve your ecommerce marketing and customer service. Independent, direct-to-consumer brands have turned to us since 2000 to get better at ebusiness. We’ll help you level up your people and systems to a new standard. Our Attuned Marketer and Attuned CX programs ground our results with clients, yielding sales growth rates among the Top 1% of Shopify merchants in 2020. Maybe you’re new to selling online, or your old system isn’t keeping up? We’ll help you build, or rebuild, your ebusiness. We work to improve the income side, the people and parts that talk to customers. It’d be incomplete to say we’re a marketing firm. We believe your next order may just as likely come from an existing customer rather than a new prospect. Or it ought to! So we prioritize customer service, the relationship that extends after the purchase. Some call this ‘CX’ for Customer Experience. Regardless, we’ve learned costs go down, and profit goes up, when you build a long-term customer

We are an eCommerce service agency, dedicated to providing you with exceptional quality eCommerce Solutions. The talent, passion, and creativity of our specialized designers and developers are demonstrated in every project we take on. Visit us at: https://www.avidbrio.com

Prismfly is an eCommerce growth partner specializing in Conversion Rate Optimization (CRO). We pair strategy with best-in-class design and development to create leading digital experiences. A unique value-added offering cannot equate to conversions alone. To fully unlock revenue, the customer journey must be friction-free. CRO is the systematic process of increasing the percentage of website visitors who take a desired action. The CRO process involves understanding how users move through a site, what actions they take, and what's stopping them from completing your desired action. Prismfly's team is comprised of world-class full-stack engineers, data scientists, and CRO analysts. Their team spends 8 hours per day, 365 days a year, focusing on two key metrics: CVR & AOV.

Maximize the potential of Gorgias with our superhero customer service agents. We're small-business friendly and flexible to your growing needs: from pay-per-ticket to 24/7 dedicated agents. As a Partner, we also help you with the ins and outs of Gorgias, including macros, rules, automations, updating orders, and responding quickly to your most common issues like “where’s my order?”; plus, our flexible pricing is perfect for any sized business and meant to grow with you. Let us put our years of experience to service your customers. Get started in 7 days.

Your Stuff Made

Founded in Melbourne, 2020, by a team of successful artists and technology experts on a mission to improve a traditionally unethical industry. The Your Stuff Made Group is the global leader in ethical manufacturing and physical products. Taking on an agency approach, YSM is a Turn Key solution to ideate and execute our clients' creative visions. With over 145+ ethically certified artists and suppliers internationally we have the capacity to power the events and marketing teams of global brands and small businesses alike, with our team's expertise and versatility. Your Stuff Made group allows clients to reach their potential by focusing on their strengths. To date, they have consulted for and worked with icons such as Adidas, Uber, Netflix and Riot Games to bring their creative visions and campaigns to life.

Catch Consultants

We're a South African based BPO run by e-commerce founders. We deliver really awesome outsource outcomes which scale. This means we know how do delight customers, as well as have the fries and coke conversation at the same time. Our mission, is to create 10,000 meaningful careers in Sub-Saharan Africa. We find, train, and accredit youth in Africa before partnering them with amazing brands. Our office and our people We've included a few pictures of our office below as well as a couple of videos of our colleagues (we often get asked what South African accents sound like... we promise we're not Martians!) Pricing - and our one month money back guarantee We know we're a little more pricey than some of the outsourcing options. We're not the $5 / hour 'body shop'. Like our customers, we demand nothing less than excellence of ourselves. That's why if we don't deliver for you, we don't charge. General pricing (in USD): * $1,500 per agent per month (minimum 2 years experience in service / inside sales) * $2,000 per team leader per month. We introduce team leaders when your agent pool grows to a certain size; rostering, escalations, quality assurance, and all the 'theatre' that comes with managing a team of agents (minimum 5 years experience, including 2 years in managing a team)

The Run Digital

We're an eCom Web Agency that delivers exceptional shopping experiences for B2C & DTC brands. Our small team comprises expert developers, designers, and marketers. We aren't only good at coding; we walk the extra mile to understand your business model, marketing strategy, target market, etc., to build a website that best fits your brand. Clients we love: - eCommerce merchants and brands (DTC, B2C, B2B, Wholesale & Retail) - Subscription-only merchants - Entrepreneurs with long-time goal - Businesses who have internal marketing team/marketing knowledge - Already successful brick-and-mortar businesses planning to go online Services we offer: - eCommerce design & development (Shopify/WooCommerce/Etc) - Platform change/migration - Custom software integration - Headless Commerce - Shopify storefront development (React/NextJS + Sanity CMS) - Strategy & Optimization (increase AOV, conversions, retention, etc.) - Unlimited development (monthly) We are eCom Agency partners of: - InstantCommerce - Storyblok - Sanity - Okendo - Gorgias - Shopify - Etc.

Marketing is hard, but it doesn’t need to be hard for you. We are a multi-channel, digital marketing, strategy, and creative development agency located in Los Angeles, CA. With our deeply rooted partnerships with most major platforms, including Shopify Plus, Google, Meta/Facebook, TikTok, and Snap, we provide our clients with not only the breadth of expertise to execute strategies at the highest levels, but also the relationships with the systems we work most frequently in. We are built on the belief that with the right development base and marketing mix, we can help build any business and reach their full potential. We are your trusted digital experts. We are Slicedbread.

Gorgias is powerful. Getting every ounce of value out of it is where most teams stall. That’s where we come in. Smart Instinct is a Gorgias Managed Services Partner that’s spent 16+ years and 400+ implementations turning support queues into clean, automated, revenue-driving machines. AI that actually deflects tickets (we push chat deflection from under 35% to 50-65%, not the fantasy numbers other agencies promise). Clients range from scrappy DTC and B2B brands to AAA game studios to Ivy League universities, which means we’ve most likely seen your problem before and already have a fix for it. What we do: Gorgias onboarding, migrations from whatever helpdesk you’re moving from, Gorgias health checks/audits, AI Agent and Flows buildouts, Rules and Macros that don’t break, integrations, and managed admin so you never have to touch a settings page again. Most projects wrap in 2-6 weeks. Available Monday through Friday, 9am to 6pm EDT, with after-hours coverage if your tickets don’t sleep. Book a free 30-minute consult. Worst case, you get free advice. Best case, you finally get the Gorgias setup you were promised.

YourStoreMatters

We help Shopify stores scale to 7 & 8 figures annually without relying on ads. We specialize in CRO and retention, crafting digital stores that drive conversions and increase customer loyalty. Let us help you achieve unparalleled success and unlock your full potential. We specialize in: * eCommerce Growth Strategy & Consultancy * Shopify Design & Development * Conversion Rate Optimization * Replatforming / Migrations * Customer Retention: Subscriptions & Loyalty Programs * Direct Response Marketing & Automations We are Certified: * Shopify Plus Experts Partner (shopify.com/partners/directory/partner/yourstorematters) * Klaviyo Master Silver (connect.klaviyo.com/yourstorematters) * ReCharge Partner (partners.getrecharge.com/yourstorematters) * TrustPilot Partner (business.trustpilot.com/partners/agencies/yourstorematters) Our Awards: * Top eCommerce Web Design Company 2023 by Clutch * Top Shopify Company 2023 & 2024 by Clutch * Top Conversion Rate Optimization Company 2023 & 2024 by Clutch * Accredited Agency 2022 & 2023 by DesignRush * Top Rated Agency by Sortlist 📅 Schedule a free Discovery Call here 👉 yourstorematters.com/contact

Not Quite Round

A true 360 marketing and ecommerce agency specialised in helping sustainably focused premium and luxury brands reach their full direct to consumer potential. Not Quite Round was created by founder Olivier Van Laer to assist brands identify untapped growth areas from within. Acting as an extension of your team, Not Quite Round, helps identify a carefully curated combination of customer acquisition and retention to ensure your brand achieves business critical growth and is able to maintain and nurture these hard-earned customers. With loyalty, CRM and conversion rate optimisation as key focus areas, we offer a "kick the tires" approach where we identify gaps in your marketing and ecommerce strategy and help fill these with affordable, yet effective strategies.

We are brand-led digital marketing partners based in Tāmaki Makaurau, Auckland. We provide a human-centred approach to digital marketing, creating and implementing bespoke digital strategies that amplify the vision of a brand while reaching commercial objectives. We are passionate about growing purposeful brands in a considered way and love connecting with anyone who shares this vision.

Magneto IT Solutions

Magneto IT Solutions is a global, AI-driven Digital Commerce and Growth Marketing Partner leading how ambitious B2C, D2C, and B2B brands build, scale, and grow high-performance digital commerce ecosystems. Operating across North America, the United Kingdom, Europe, MENA, Australia, and Asia, we partner with brands at a strategic level - owning commerce growth outcomes, not just execution. Our work spans enterprise commerce platforms, composable and headless architectures, AI-driven personalization, and performance-led growth strategies built for global scale. We act as a strategic extension of our clients’ leadership teams, collaborating closely with CXOs, digital, technology, and marketing leaders to align commerce initiatives with measurable business objectives. Our approach is consultative, data-led, and outcome-driven - ensuring every investment is tied to growth, efficiency, and long-term impact. By seamlessly integrating strategy, commerce engineering, customer experience, and growth marketing, Magneto IT Solutions enables brands to scale globally with confidence, clarity, and control - building future-ready commerce ecosystems in an increasingly competitive digital world.

Artikuno provides various services to Shopify stores making between 300k - 10 million in annual sales, including managing, optimising & automating their CRM.

Emma42 is an agency that consists of a team of Shopify developers. Our experts have several years of experience in working in the same domain with specializations in Design, Development, & Support.

Thriftizer Solutions

Whether you're a startup or an established brand, your business is likely brimming with untapped potential. We will help your business into measurable ROI and will help to get your products to convert more customers at a much faster rate. Call us on +91 8861324254 About us. We have 8 year experience You can view our profile and testimonials about us. https://experts.shopify.com/thriftizer-solutions

Outsourcing for companies that care about quality, performance, and people. Don't ever let bad customer experience keep you from making a sale. Our specialty is designing high-quality, high retention, operationally smart custom teams for innovative brands, from early-stage startups to publicly traded industry leaders. No matter your support volume, we can design a program to meet your needs. Whether you need a dedicated team to meet rapidly scaling demand or seasonal help to tackle a one-time spike, we've got you covered.

Glint is your partner in building sustainable and successful e-commerce businesses, working alongside you every step of the way. Whether you’re looking to scale an existing business or start something new, we provide the expertise you need to navigate the challenges of your industry. Our tailored approach allows us to become an integral part of your team, supporting you in achieving your goals. In Italy, we collaborate with over 20 brands, offering strategic and operational customer care support.

With kim, our mission is to make great customer service accessible to all. We are building a customer support outsourcing company, intending to provide great quality customer support at an affordable price of $1/ticket. With kim, you only pay for what you use - so don't worry about the agent being idle. Our key differentiation, as a BPO, is we give you full visibility into the pulse of your customer and we give you trends on what's breaking and where the customers are showering love.

We specialize in Paid Search Advertising for eCommerce brands. We're KaptivAD, a small team of PPC experts who dedicate ourselves to running Google Ads for brands small & large. When you work with KaptivAD, you are getting an agency whose sole focus is Paid Search Marketing. One focus. Unlimited growth. Let's turn wasted ad spend into an opportunity: This detailed checklist uncovers what’s holding your brand back — as well as your biggest opportunities. * Conversion Tracking: Get the correct setup for Google Ads Conversion Tag and Global Site Tag. * Ads, Bid Strategy & Campaigns: Let's dive into your cost-per-click, conversion rate, daily budget, quality score, and ads-to-ad ratio. * Search Engine Results Pages (SERP): Let's uncover the best keywords that will drive the most results for your brand. * Creative: We'll review your Ad copy, Responsive Search Ads, Responsive Display Ads, Dynamic Search Ads, Expanded Text Ads, and YouTube videos. Get your Google Ads Audit Gameplan Today.

Award-winning tech agency Adcore Inc. has been raising expectations and standards across SEM and PPC since 2006 when it was founded in Tel Aviv, Israel. Uniquely placed as both a PPC technology automation company and a performance agency, Adcore is driven to always innovate and exceed results for their clients in Australia, SEA, North America and EMEA.

Jumpstart Commerce

Jumpstart provides a broad range of digital, technology, and operations services to Shopify Plus merchants of all sizes. Its 15 years of industry experience, regional footprint, and digital capabilities in South East Asia, combined with Shopify’s powerful enterprise ecommerce platform, maximises opportunities to help Asia Pacific businesses grow bigger, faster.

Orange Trail is the leading provider of whitelisted agency ad accounts in the advertising industry. If you're struggling with ad account bans and restrictions, you can rely on Orange Trail to provide you complete compliance and advertising support. With partnerships with all major advertising platforms, you can now advertise using Orange Trail's premium tier agency ad accounts for Facebook, Google, Tiktok, Snapchat, Twitter & Pinterest. Benefits of using Orange Trail's agency ad accounts: ✅ Lower Risk of Bans ✅ Unlimited Spend Limits ✅ Faster Ad Approvals ✅ Direct line to reps ✅ Dedicated compliance manager ✅ 24/5 support in Slack Get in touch with Orange Trail today by booking a call at https://orangetrail.io/

Zyber is a leading eCommerce and CRM agency, proudly recognised as a Shopify Premier Partner and BigCommerce Certified Partner. For over 16 years, we’ve been helping global brands and ambitious businesses design, build, and grow digital commerce ecosystems that drive measurable ROI. Our team blends technical expertise with deep commercial understanding to deliver data-driven strategies, seamless user experiences, and scalable integrations across platforms like Klaviyo, HubSpot, Shopify, and BigCommerce. From complex B2B commerce solutions to multi-channel retail environments, we help businesses optimise operations, enhance customer relationships, and accelerate growth. Zyber’s approach combines strategic insight, powerful design, and robust development to ensure every project achieves lasting impact - empowering our clients to grow smarter and faster in an ever-evolving digital world.

Springs Digital

We're reinventing e-commerce by working at the intersection between physical and digital retail. We strive to come up with new ways to drive purchases, work on interfaces that cleverly links the information along the customer journey, and develop digital solutions that makes selling more scalable. Our sphere of activity is not just the website, but the entire customer lifecycle. Our work begins wherever the customer has not yet landed on the website. Ultimately, we want to simplify every single transaction with our digital solutions.

Encyphers: Your Partner for Ecommerce Growth & Innovation | New York, NY Based in the vibrant city of New York, Encyphers is a leading Ecommerce Strategy & Development Agency committed to elevating businesses to their fullest potential. We leverage cutting-edge technologies, tailored development processes, and user-focused UI/UX design to create powerful digital experiences for brands across the globe. With a deep expertise in Shopify Plus, Magento, BigCommerce, and Salesforce, our team is equipped to transform your online presence through custom solutions, API integrations, and seamless replatforming and data migration. We understand that every business is unique, so we deliver tailored strategies that align with your specific needs and goals. Our core services include: * Shopify Plus Development: Certified expertise in building scalable, high-performing online stores. * Magento & BigCommerce Solutions: Powerful platforms for complex eCommerce needs. * Custom Solutions: Unique functionalities that set your store apart. * API Integrations: Ensuring seamless connectivity across your tech stack. * Replatforming & Data Migration: Smooth transitions to new platforms. * UI/UX Design: Engaging, user-friendly designs that drive conversions. * Conversion Rate Optimization (CRO): Strategies to maximize your sales potential. * Email & SMS Automation: Automated marketing solutions for sustained growth. * Search Engine Optimization (SEO): Get found, stay relevant, and drive organic traffic. * Digital Marketing & Paid Media: Reach your target audience with precision. At Encyphers, we don't just build websites—we build long-term partnerships. Our client-focused approach means we're invested in your success, offering a personalized experience at every step of your eCommerce journey. If you’re ready to scale your brand with a trusted partner, let’s turn your vision into reality.

Hire Smart Staff Supercharged with AI We help businesses get more done, with Rockstar Specialists supercharged by AI. Using GuideLayer® AI, delegation is seamless and execution is easy. Get more done in sales, marketing, project management, executive assistance, and more.

Scalable. US-based. Effortless Customer Service. HiOperator is a customer service-as-a-service solution that allows businesses to handle client customer service tickets faster and more accurately through the power of human and Artificial Intelligence technology. By pairing AI technology with its highly empathic, US-based customer service agents, HiOperator can resolve customer service tickets faster, more accurately, and more securely. Its services are cost-competitive, as it charges per ticket and has low monthly minimums. This also allows it to quickly scale to meet client needs during retail's busiest seasons.