Certified Partners
For Your Marketing, Web Development,
and Support Center

custo.tech is the world’s first agency fully specialized in Gorgias, helping ecommerce brands scale CX through automation 🤖, conversion 🛒, and retention 🔁. We combine technical execution with CX consulting to turn support into a growth engine. With over 100 projects delivered and 10+ years in digital support, we bring deep industry know-how. Our bilingual teams in Barcelona and Buenos Aires offer full setup, AI Agent training, and BPO coverage. Official Gorgias partners 🥇 awarded Best European Partner 2024

💌 At In Social, you can count on us to be your outsourced marketing department We're a full-service, Shopify Expert, digital marketing agency that acts as the outsourced marketing department for our clients. From website design and development, organic and paid social media management, Google ads, email marketing and automation, influencer marketing, branding and design, online (North American based) customer service support, order fulfilment, digital strategy, and everything in between, we strategically assess, recommend, and implement strategies that ensure our clients succeed online, wherever they exist.

AthariCommerce ist die Shopify Experts Agentur für Lebensmittel-, Mode- & Lifestyle Marken. Wir sind zudem die einzige deutsche Gorgias Certified Services Partner Agentur. mybacs x Gorgias: https://www.gorgias.com/customers/mybacs Wir helfen, ganzheitliche E-Commerce Lösungen zu schaffen – dazu gehört auch Customer Support. Das haben unsere Kunden zusagen: Langfristige Zusammenarbeit Wir sind extrem zufrieden mit der Geschwindigkeit und Quality, mit der AthariCommerce – ausgehend von Verpackungsdesign und Print Materialien – einen gut performenden Shopify Shop aufgesetzt hat. Während der langfristigen Zusammenarbeit begleiten sie uns in vielen Digitalfragen, von dem Set-Up unseres ERP Systems bis zur Anbindung zum Logistiker und dem Aufbau unserer B2C & B2B Shops.Wir können AthariCommerce mit gutem Gewissen jederzeit weiterempfehlen! * Nicolas Hartmann | CEO vly Ganzheitlicher, strategischer Blick auf unsere Marke Wir arbeiten nun seit mehreren Monaten mit AthariCommerce zusammen, sind sehr zufrieden und können die Zusammenarbeit empfehlen. Andre und sein Team arbeiten sehr gewissenhaft, schnell und bemüht. Andre berücksichtigt einerseits immer den ganzheitlichen, strategischer Blick auf unsere Marke. * Filip Mierzwa | CEO STUR

Are you a Shopify merchant fighting to increase the growth of your store? Keep reading. Maybe you’re at a stage where you’re noticing that CRO alone isn’t enough. It’s not giving you everything you need to take on the competition who are, like you, fighting the Conversion Rate fight. You know your brand has potential, but now you need ideas that go beyond best practice. An idea that can blow your preconceived notions out of the water is Customer Value Optimisation (CVO). A simple principle that our team will implement, test, and improve your store’s performance. The only difference is that instead of just focusing on conversion alone, we’ll drive revenue and retention for the long term and boost your Customer Lifetime Value. On top of the usual best practices, we’ve got a range of Qualitative and Quantitative tools to generate more ideas based on what your true best customers want. We’ll then help you use this to bring in even more customers who have the potential to spend with you for longer. We’re different to the other agencies, but you’ll still get the strategy, design, development, and marketing experts you’d expect from a top-tier Shopify Plus agency. We’ve also sought out the best tools to fully personalise the customer experience and drive your retention and revenue. With your knowledge of your business and our expertise, we’ll make a strong team to fend off your competitors. While we’ve got the awards you’d expect from a leading Shopify Plus agency, we’re low on BS and showmanship. Instead, we’re high on impact, helpfulness, and building for the future, not just the present. Ready to see if we can partner with you?

Who We Are Compass Experience Labs is a dedicated, global, outsourcing partner that helps companies deliver world-class Customer Experience, Tech Support, Sales Ops, and Recruiting Solutions. We build dedicated teams that act as an extension of our clients' businesses; scaling with them as they grow. We specialize in working with DTC brands, retail, subscription services, Saas, and food-based businesses that are ready to level up their customer operations. Whether it’s boosting agent productivity, reducing overhead, or turning CX into a profit center, we bring structure, data, and care to every partnership. What We Offer Compass Core – Scalable CX for Small Businesses Compass Core is our streamlined solution designed specifically for small and scaling brands. It's perfect for founders or lean teams that need expert support but aren’t ready for a full enterprise engagement. What’s Included in Compass Core: * a small team of 1 to 4 full time, dedicated, trained, support agents * Live chat, email, and social response coverage * Support and resources to create brand playbooks tailored to your brand voice and policies * Simple, flexible pricing with no long-term contracts * Fast onboarding—go live in days, not weeks * Gorgias optimization and AI Agent training This model is ideal for brands doing under $15M in revenue or navigating seasonal spikes in support volume. Compass Enterprise – Custom Teams for Fast-Growing Brands Compass Enterprise is our white-glove, high-touch solution for mid-market and enterprise-level brands that need fully dedicated teams and operational support to scale. We partner with rapidly growing companies to build and manage entire CX, tech support, sales, or recruiting operations—providing the tools, structure, and strategy needed to drive performance and customer satisfaction. What’s Included in Compass Enterprise: * Dedicated agents, team leads, QA analysts, and WFM specialists * Real-time performance tracking and coaching through SherpaCX, our proprietary ops platform * Support across any and all channels - including voice, chat, email, SMS, and social * Deep operational partnerships, with structured reporting and continuous improvement * Custom hiring, onboarding, and training tailored to your brand * Global delivery (U.S., Latin America, Asia-Pacific) with flexible team structures Compass Enterprise is ideal for companies looking to scale sustainably, improve CSAT and SLAs, or turn CX into a revenue-generating function.

SupportNinja helps companies scale by turning growing pains into opportunities to flourish. We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. Created in 2015, SupportNinja was founded to help successful companies solve for scale. By connecting your team with a wider world of talent, you’ll be able to free up resources, extend capacity, and accelerate growth. We're Innovative - Your goals are our North Star. We adapt to where you are right now, and to what your plans are. We’re Hybrid - Both office and remote work are great – for different people. We recognize that. We’re Sustainable - You worked hard on your business. We’re here to safeguard your efforts long-term. We combine cutting-edge technology with value-centricity to foster high-performing, reliable teams that turn growing pains into efficient pathways to profitability. Our customized, agile, AI-enabled solutions don’t just deliver cost savings — they also help you achieve key business outcomes. We work closely with you to continually adjust strategies, realize efficiencies, and drive scale according to your unique needs. Plus, flexibility is baked in from day one, so you’re never locked into rigid, long-term contracts.

Welcome to Radikal, based in the dynamic city of Antwerp, Belgium. We're in the business of supercharging Shopify stores with expert customer retention strategies and a sprinkle of Gorgias prowess. At Radikal, it's not just about making sales. We’re committed to creating lasting customer connections. Our approach intertwines top-notch customer service with insightful Gorgias tools, ensuring every interaction with your store is a positive and memorable experience. As your store grows and your needs evolve, we're right there with you. Providing training and support, we empower your team with the knowledge and skills to keep your e-commerce strategy sharp and effective. We believe in not just delivering solutions but also in equipping you with the expertise to sustain and build upon them. If you're looking for a partner who understands the importance of customer relationships and continuous learning in e-commerce, let's connect. With Radikal, your journey toward an exceptional online presence is in capable hands

¿Necesitas ayuda para implementar e optimizar Gorgias? ¡Nos sabemos todos los caminos para que tu equipo pueda ser lo más eficiente posible. ¿Quieres ir un paso más allá? Con 10 años de experiencia en el mundo del Customer Service, apasionados por poner el cliente en el centro de todas las decisiones, podemos ayudarte a rentabilizar y crecer basándote en la fidelización de los clientes que ya confían en tí. ¿Hablamos?

Customer service teams for start-ups. wrrk.com provides dependable and empathetic, USA-based and Philippines-based, customer service by email, chat, phone, social, etc, that scales with your business.

Open Late Collective is a boutique fractional CX partner for DTC and CPG brands. We embed inside your team to optimize the entire customer experience, from the support inbox out to the operational gaps that create tickets in the first place. Our focus is making CX work harder for the business. We audit and tune your Gorgias setup, rebuild workflows and macros, and dial in your AI Agent and automations to get the most resolution out of them without losing the human touch. We keep a human in the loop where it matters, so automation handles volume while your team owns the moments that build loyalty. We also turn voice of the customer signal into changes that actually stick. The result is a support operation that resolves faster, costs less to run, and keeps more customers coming back. We work with a deliberately small roster so every brand gets senior strategic attention, not a ticket queue. Think of us as an extension of your team rather than an agency bolted on after the fact.

What we do: Build and optimize Gorgias AI Agent. We write the Guidances, Skills, and Support Actions, then tune the handover rules so the AI resolves what it should and escalates what it should not. Run ongoing AI Agent QA audits so automated resolution climbs without CSAT dropping. Audit customer service processes and workflows, then set up the automations, rules, and macros that cut handling time and reduce noise. Set up and optimize team structures, roles, and daily workflows for clarity and accountability. Manage and train CS agents to align with brand voice, KPIs, and customer expectations. Integrate Shopify, Klaviyo, social channels, and your other tools into one connected support system. To date we have worked with 100+ eCommerce brands and hold a 5.0 star rating on Upwork. https://www.upwork.com/freelancers/platformfreaks?mp_source=share You can visit our website here: https://www.platformfreaks.com

At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.

Steady Customer Care is Professional Platinum Rated Customer Service. Since 1996 our goal has been to provide steady quality support to online retailers. If there is an issue, our customer service staff are ready to help you over email, live chat, text, or a phone call. We provide affordable, multilingual (English/Spanish/French/Italian) Multichannel Support. Steady Customer care is a partner with Abakus Link DOO. We care about your brand as much as you do!

Influx builds flexible support teams to deliver consistently high-quality customer experiences. Scale up fast with 24/7 teams working on demand. Hire a complete operation that grows with you and improves automatically.

Meet DataSauce, a global full-service Performance Marketing Agency that does it all, based in Melbourne, Australia. Equipped with a wealth of omnichannel knowledge backed by results and endorsed by some of the largest global brands, the DataSauce team has your back no matter which area of digital marketing you need help with 🤝 Committed to pushing boundaries together (that is, internally and across all our partnerships), our services include: * Paid Socials - Facebook, Instagram, TikTok, Pinterest, YouTube, LinkedIn... Anything that keeps your customers scrolling and shopping 🛍 * Paid Search - Google Ads, or Bing too if you're feeling experimental 😉 * Email Marketing | CRM - SMS, Email Campaigns, Automations & Flows... The list goes on. * Content Creation - Videos, Statics (e.g. Social Ads), Webpage Designs, EDMs, Organic Social Media, TikToks, UGC, Photography, AdRoll Banners. Our in-house creative team is gold tier 💯 If you can dream it, they can design it 💭 * Data Science | Analytics - Reporting made easy 📈 We've got expert analysts to collect, clean and consolidate all your datasets into live, bespoke dashboards. * CRO, CX Marketing | SEO, 3PL Solutions - Audits, Landing Page & Search Engine Optimisations, CDXP Tech, Customer Service Integrations, Logistics Management. ✅ As partners of some of the eComm world's leading players (incl. Klaviyo Platinum Master, Google Premier Partner, Meta Business Partner, TikTok Marketing Partner, Gorgias Elite Partner), we extend the benefits, intel, and prioritised service to all our clients 🌏 DataSauce is an extension of your marketing team. Tell us your goals or KPIs, and we've got the tools, experience, expertise AND contacts to get you growth like you've never seen 🚀 This applies to a wide range of verticals. We've worked on heaps of accounts – ranging from fashion to food to finance to festivals; DTC to B2B to events and real estate! Sound too good to be true? 👀 Check out some case studies below ⤵️

We’ve been doing this for quite a few years now and we’ve never had a customer churn, customers come to us because they’re churning from their previous partner, and even potentially from Gorgias. We’ll get you right! And now the formal blurb: Dedication Agents is a managed customer service for E-commerce brands of all sizes because of its unique ability to scale up and down as the merchant’s business continues to evolve. Built by a team obsessed with servicing customers, we have spent over 7 years and hundreds of thousands of dollars on building and running customer support for over 30 e-commerce brands in order to come up with the perfect formula on how customer support should be operated for an online store. Our team specializes in working with stores hosted on Shopify and Magento, leveraging Gorgias as their help desk. Our staff come pre-trained ready to work which means onboarding a store typically takes us around 48 hours. We take on as much or as little is required to manage a merchant’s customer support: from setting up policies and automations for the store to managing customer orders, communicating with shipping companies, and ensuring refunds and chargebacks are managed efficiently, our team functions as the end to end support a E-commerce owner needs so that they can focus on other elements of their business.

We are a boutique staffing firm built specifically for startups and emerging businesses. Providing hand-picked employees hired at a fraction of the cost to the US-based equivalent. Our employee-led approach to the classic BPO model is exactly what makes us different. In a great way. We actually encourage you to start just with one amazing hire. Pricing is simple. We start at flat hourly rate per associate. Completely all-in pricing billed once per month at the end of the month for the hours worked. That's it. Plus, all agents are paid over 200% more than your average BPO leading to a far more genuine and longterm 1:1 relationship between the agent and your brand. Our employees are seasoned, energetic, and interested associates based in the Philippines. Our WFH model is what unlocks such a positive relationship for both the brand and associate. Roles: * Customer Experience * Sales Associates * Entry-Level Admin Tasks * Social & Community Coordinator * Data Entry Key Differentiators: * No minimum commitment. Not locked in for any time. * Start with one dedicated employee for as little as 25 hours per week. * We recruit for specific shifts (times/days) based on your needs that complement your team. * We do not overlap employees and clients. We hire dedicated resources for your brand and your brand only. * Recommend you only start with one employee! Building a people process first. * This is a boutique service. You're working directly with me to build the relationship.

Call Center Guys provides new-age customer experience that fuels the world’s greatest companies through the partnership of awesome people and crazy-cool technology. We provide the perfect mix of seriously good outsourcing, business process augmentation, and industry expertise to deliver trendsetting customer experience. Outsource your customer support, sales, online-chat, email and whatever else you can throw at us. Let's come together and augment your customer experience. Together we’ll change the world!

We're Preface. The Australian team delivering premium customer service and social care to leading ASX, Multinational and eCommerce brands. We offer comprehensive Customer Service and Social Media solutions that build meaningful connections with your audiences and turn your customers into raving fans. Our services include: - Omnichannel Customer Support Outsourcing with our Australian associates - Social Media and Community Management - Social Media Monitoring and Online Reputation Management - Digital Marketing services Working seamlessly within your team, we offer decades of specialist expertise and the latest tools, without any of the pitfalls of hiring internally. Want to know what it's like having Preface on your side? Contact our team today.

Support M8 provides high-quality support to manage your customer support across all channels. Our agents are trained to act as an extension of your business, whilst also driving revenue through your support channels. We are also 'Gorgias Managed Services Certified', meaning we can onboard, manage and maintain Gorgias accounts. We only work with D2C eCommerce brands, and we specialise in Gorgias specifically.

CertainlyCX is a women-owned business with extensive experience building and managing exceptional teams, from start-ups to mature eCommerce companies. We know if you could talk with every customer, you would, but we are certainly the best option as your business grows. Certainly provides your customers consistent, high-quality red carpet care using your brand voice, email, phone, chat, SMS, and social media.

Launched in 2020, with the aim to serve the best in the entire Advertising & Marketing industry, Mavenwit partnered with over 100+ global brand partners in it's first year, of inception, and entered in the market to offer the highly demanded advertising services, with all the essentials under one roof. Mavenwit is one of the Full-Time Global Advertising & Marketing Company. Our mission is to 10X the growth of every business through the right marketing strategy. We serves various professional services including - Strategy, Paid Media, E-Commerce, Commercial Ads, Creative, Copywriting, Production, Influencers, Branding. Additionally, we also offer Programmatic Advertising, Consulting Solutions to skyrocket the growth of any Business. Mavenwit revolutionized the advertising space in India, by enabling the standardization of the services, acquisition, retention in such a way, to maximize the ROI in every ad spent.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Kentucky, Ukraine, Philippines, Germany and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Morph is a high performance BPO company based in Belgrade, Serbia. We create and manage eCommerce support systems and build support teams made up of fully dedicated, native-level English speaking and fiercely motivated people. To have an outsourced team properly represent your brand and your values, it must be your team, all of the time; so we don't do agent-sharing, and we don't do hourly rates. We do top-level execution for our clients, and we turn their ideas and plans into successes.

Achille is a customer service BPO specialized in e-commerce. We offer merchants a flexible and scalable outsourcing solution through a network of experienced human agents. Our human agents are empowered by AI to deliver fast, personalized, and brand-aligned support across all channels. Whether you need full outsourcing or just extra coverage during busy periods, Achille ensures seamless and high-quality customer service.

At Untangl (Formerly KandaCX), we provide CCaaS and BPO/call center services tailored to e-commerce brands, and Gorgias is central to how we deliver efficient, multichannel support. We currently support email, voice, chat, social media (Facebook, Instagram, TikTok), and review monitoring across multiple brands. Our team handles thousands of tickets monthly across Gorgias and external platforms, integrating tools like Shopify (Plus, Advanced, Grow), ChannelReply (Walmart & Amazon Seller), SMS via Attentive and Postscript, TikTok Shop, Loop, and Reviews.io. We also manage “extra work” outside of Gorgias such as Amazon reimbursements, Flexport claims, and influencer outreach, ensuring a comprehensive support solution for our clients.

We're a South African based BPO run by e-commerce founders. We deliver really awesome outsource outcomes which scale. This means we know how do delight customers, as well as have the fries and coke conversation at the same time. Our mission, is to create 10,000 meaningful careers in Sub-Saharan Africa. We find, train, and accredit youth in Africa before partnering them with amazing brands. Our office and our people We've included a few pictures of our office below as well as a couple of videos of our colleagues (we often get asked what South African accents sound like... we promise we're not Martians!) Pricing - and our one month money back guarantee We know we're a little more pricey than some of the outsourcing options. We're not the $5 / hour 'body shop'. Like our customers, we demand nothing less than excellence of ourselves. That's why if we don't deliver for you, we don't charge. General pricing (in USD): * $1,500 per agent per month (minimum 2 years experience in service / inside sales) * $2,000 per team leader per month. We introduce team leaders when your agent pool grows to a certain size; rostering, escalations, quality assurance, and all the 'theatre' that comes with managing a team of agents (minimum 5 years experience, including 2 years in managing a team)

We are an eCommerce service agency, dedicated to providing you with exceptional quality eCommerce Solutions. The talent, passion, and creativity of our specialized designers and developers are demonstrated in every project we take on. Visit us at: https://www.avidbrio.com

Maximize the potential of Gorgias with our superhero customer service agents. We're small-business friendly and flexible to your growing needs: from pay-per-ticket to 24/7 dedicated agents. As a Partner, we also help you with the ins and outs of Gorgias, including macros, rules, automations, updating orders, and responding quickly to your most common issues like “where’s my order?”; plus, our flexible pricing is perfect for any sized business and meant to grow with you. Let us put our years of experience to service your customers. Get started in 7 days.