Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
(0)
Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
(0)
Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)

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Premier Partner

Kintsugi Digital

We help DTC brands grow through full-funnel marketing, engineering scalable biz results. 📈 We have the resources to facilitate production and distribution of engaging digital content that aligns with a brand's aesthetic, growth strategy, and culture. Our data-driven approach creates a framework based on education of tactics, analysis of channel performance, and transparency of results.

Premier Partner

TopOut Group is a full-service digital agency specializing in pay-per-click advertising and web development. We focus on hands-on, fully collaborative management and utilizing our proprietary software solutions to optimize your brand's ads. With expert account managers, you'll always be in good hands and never leave optimization opportunities on the table. We simplify reporting, so the information you need is easily accessible and transparent. Elevate your brand with us today.

Premier Partner

The design-led, human-centered creative commerce agency. We bring digital harmony across brand, user experience, and engineering - creating connected, converting and performant experiences. Driver Digital is a Shopify partner agency.Clients include: Hanky Panky, Hairstory, Foundrae, Avara, Lapointe, The Salon at Bergdorf Goodman and more. Services include: Web Design & Development / Ecommerce – Shopify & Shopify Plus / Ecommerce Optimization Strategy / User Experience / User Interface Design / Migrations & Replatforming / Email Marketing / Project Management / ADA Compliance/Agentic Commerce

Premier Partner

Sharma Brands, Inc.

Sharma Brands team is comprised of digitally-native operators with strengths in revenue optimization and growth strategy. We work with founders and executives to enhance their vision and unlock potential for scale.

Premier Partner

We help transform customer data into growth. Our experts create and deploy marketing automation strategies that maximise performance in Klaviyo. Reach the right customer, with the right message, at the right time. We work with you to understand your objectives for the channels, how it fits within your overall business objectives and then make strategic recommendations on how best to meet those objectives. Tech agnostic, PAASE work with a variety of marketing leading platforms to help customers drive increased revenue from channels such as email and SMS. Working collectively with our customers as an extension of your internal teams, we cut through the industry noise and use our extensive enterprise experience to help you maximise your investment in marketing automation technologies driving increased revenue and improved ROI. Our website can be found at www.paase.co.uk, or why not email us on hello@paase.co.uk

Premier Partner

Elephant Room is a performance-driven digital agency that seamlessly blends technology, creative, and marketing to accelerate eCommerce growth. We build online experiences, eCommerce stores, and systems that connect your business to new audiences and opportunities. We help grow businesses by putting their best foot forward in the right place, at the right time through proven strategies. We look forward to discussing how we can add value to your business.

Premier Partner

Electric Eye Agency

Electric Eye is a boutique agency focused on helping brands grow their online sales. We are certified Shopify Experts who provide well-designed, data-driven solutions, allowing our clients to worry less about technology, and focus on running their business. The agency was founded from our passion to help solve problems. Our process starts with site optimization through design and development, followed by marketing & automation efforts to accelerate growth. Clients appreciate our dedication, and the results we provide through tangible revenue. Electric Eye is a small agency by choice. This allows their tight-knit team to work directly with key decision makers to quickly generate ROI for their clients.

Premier Partner

Coldsmoke Creative is a leading Shopify Experts partner, creating the highest-performing e-commerce stores for the most forward-thinking brands.

Premier Partner

At FAV Solution, we are more than just a web development agency - we are eCommerce experts. As a top 1% Shopify Plus Partner worldwide, we provide unparalleled services to our clients, including full website builds and platform migrations, as well as Conversion Rate and Speed Optimization. By partnering with leading venture capital, marketing, and PR agencies, we support some of the most successful and fast-growing direct-to-consumer brands in the market.

Premier Partner

At MageMontreal, a certified Adobe Commerce (Magento) company we specialize in: 1) Websites Creation, with a specialization in e-commerce (Magento exclusively) 2) Web Strategy Consulting 3) Creating custom creative E-commerce website designs 4) We now offer PWA Integrations 5) ERP system integration in the Magento platform We reinvest each year in Magento R&D to make sure you have access to the latest technologies and trends. Anything Magento we can do! Contact us now to discuss your needs.

Premier Partner

Guidance builds highly customized ecommerce websites and applications for brands, retailers, manufacturers and distributors in both B2C and B2B. With industry leading practices in commerce strategy, mobile optimization, CX, website development, systems integration and analytics, flagship companies have relied on Guidance’s expertise to facilitate more than $50 billion in GMV. For over 25 years, brands such as Fitbit, King Arthur Baking, Orange Aluminum, HeartMath, Santa Monica Seafood, CareerStep, Farmer Boy and many others have engaged Guidance to build hundreds of world-class omni-channel websites and applications that accelerate growth and provide differentiated digital customer experiences.

Premier Partner

Prosper Digital

We’re on a mission to create some of the worlds best Shopify Plus websites.

Premier Partner

Thails helps ambitious brands build and optimize their websites on Shopify and Shopify Plus, adding value and driving growth as if the business was theirs. * Shopify Consultancy and Strategy - You share your goals and challenges, and we provide you with actionable insights to improve them - data-driven and personalized. * Shopify Conversion Rate Optimization - We thoroughly analyze your website's customer experience from the homepage to checkout - implementing changes to improve your conversion rate, your average order value, and revenue. * Shopify Design and Development - To make your webshop stand out from the crowd, we design it into a unique and user-friendly experience - with all the features you could wish for. * Migration/Replatforming to Shopify - Are you not on Shopify yet? No worries, that's on us. Let's leave your old platform behind and migrate your webshop. * Ongoing Support Retainers to help you grow with a proactive approach where we can play a role as an extension of your internal team.

Premier Partner

Days Ahead Digital

The Father Figure on your business journey. As a creative growth marketing agency, our team of seasoned pros make scaling your business a walk in the park. We foster a unique blend of consultation, marketing and content creation which enhances brands’ profitability. Goodbye, regular marketing agencies. Hello DAD.

Premier Partner

Integration Kings

There's a better way to do business. Integration Kings provides a holistic, hands-on approach to business consulting, empowering you with the tools you need to take better control of your business. Our trusted advisors look at all aspects of your business operations and implement processes and cloud-based systems that work harmoniously. We look after clients globally and provide full end to end support on a lot of applications that integrate directly into Gorgias as well.

Premier Partner

CQL is a digital commerce agency with a 25+ year history of creating commerce experiences and solutions for inspiring brands and people who love them. CQL’s unparalleled technical expertise and experience design has helped retailers and manufacturers drive record on-line revenue, build new channels, and envision world-changing ideas.

Premier Partner

We’re a passionately curious group of strategists, writers, designers, and technophiles who like big, actionable ideas. We never settle for “good enough.” We help you navigate the complexities and constant change of the digital landscape so you can attract more qualified prospects, convert more leads and close more sales. We help small and medium-sized eCommerce and B2B Businesses compete with giants like Amazon.

Premier Partner

Founded in 2008, Redstage specializes in eCommerce web design, development, growth, and strategy, driving the evolution of digital commerce across the planet. Our award winning agency provides support for a multitude of diverse market demands for B2B and B2C companies, with scalable services for any size enterprise. With 10 years of eCommerce excellence and more than 700 eCommerce sites worked on, Redstage is the most experienced agency in the industry. As a Fulcrum company, our global team spans 5 continents and 800+ members. This alliance empowers us to offer extensive digital transformation services. Redstage's capabilities enable the agency to build profound eCommerce experiences and conquer even the most unique B2B challenges for clients. Redstage is proud to be a BigCommerce Elite Partner, Magento Enterprise Partner, and Shopify Plus Partner.

Premier Partner

Velstar is an award-winning Shopify Platinum Partner agency delivering high-impact commerce solutions for ambitious brands. As a 360 degree agency and true end-to-end partner, Velstar provides a fully integrated service across the entire eCommerce lifecycle. With over 120 specialists and deep experience across both D2C and B2B, the agency helps clients unlock the full potential of Shopify and scale effectively. Velstar has a strong track record supporting a wide range of businesses and continues to be a trusted partner for brands seeking to grow through tailored, scalable solutions.

Premier Partner

We create high impact and high value Shopify & Shopify Plus websites, focused on converting consumers to your brands product and service. Our Strategy & UX/UI combined with modern development technology and approach, ensures we deliver you the best results. Our development process is always backed up by the latest knowledge in Shopify & Shopify Plus. We build robust, future-proof e-commerce stores, that improve functionality, and can evolve with time. Taking all of the strategy and UX research and applying our beautiful hand crafted UI to the frontend to create engaging store fronts and converting websites. Here’s some of what we can offer… * Frontend Website Development * UX Strategy * UI Design * Shopify & Shopify Plus * Custom Built Shopify Apps

Premier Partner

As a strategic partner we craft digital-first brand programs, interactive experiences, and e-commerce flagships that differentiate and resonate in today’s consumer-centric, ever changing business environment.

Premier Partner

We are an ecommerce agency based in London. As experts in Magento (Adobe Commerce), Shopify Plus and BigCommerce, brands come to us looking for bold strategies that put growth first. Brands stick with us because they need a trusted team in a fast-moving ecommerce landscape. At Unified, quality development, beautiful design and forward-thinking go hand-in-hand. We’re one Unified team, with one Unified goal - to show every brand how far we can grow together. When you work with us, you are part of one team - with collaboration, support and listening at its core. We encourage the push and pull dynamic that builds strong, lasting partnerships.

Premier Partner

We Make Websites

We Make Websites are the smartest, fastest and most effective Shopify design and development agency. We create enviable e-commerce experiences for ambitious brands, blending technical excellence and e-commerce expertise to create engaging Shopify stores that sell more. With almost 10 years experience and over 1000 projects completed, we've worked with more household name brands than any other Shopify agency.

Premier Partner

Vonnda is more than just another web agency from San Francisco. Yes, we create clever digital strategies, design attractive websites, and develop web solutions that are fast, reliable, and secure. We also build and maintain digital solutions for clients of all sizes that yield measurable growth. But that’s just a portion of what we’re all about and the most important component is you. Your business, your goals, and your aspirations are what drive us. Focusing on results. Our partners trust us to deliver top-quality digital solutions that drive growth and boost their confidence in the scalability of their businesses. Creating locally. No outsourcing, third-party vendors, or code farms. All of the planning, strategizing, researching, meeting, designing, coding, bad joke-telling...you name it, it’s done in-house by our trusted team. Helping you succeed. It’s all about helping you reach your goals and grow your business. That’s why we do what we do.

Premier Partner

Onepilot makes Customer Care Outsourcing simple and flexible. Our clients use Onepilot in the most flexible way to handle all or part of their customer support. We provide a 100% human, instant and 24/7 answer to their end-users. Powered with Onepilot tech, our agents turn into support heroes and efficiently solve all kinds of tickets for our clients, across all channels: chat, mail, phone or social networks. Set up in 48 hours. Offices in Paris and London. +200 clients such as Qonto, Jonak, Adore Me by Victoria Secret, Dash Water, Sézane...

Premier Partner

We’re Proof3, Experts in Data Driven Growth. We are dedicated to empowering eCommerce businesses with data, insights and solutions for growth and scale. In the biggest revolution for decades, data will critically define the success of businesses, customers and their respective markets. Our mission is to use this super power to drive positive change within our client’s businesses – better data, smarter decisions, faster growth. So, using our many collective years of eCommerce experience and analysis of customer buying behaviour, we’ve developed proven solutions that transform data into more traffic, customers and profitable sales. When you work with Proof3, you get direct access to a team of highly qualified specialists with an open, honest mindset and a burning desire to exceed expectations.

Partner & Services Certified

Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.

Partner & Services Certified

Ridgeline Agency

We are a consulting and service implementation agency that's dedicated to helping your company deepen its relationship with your customers. We're help desk superheroes and Gorgias is—without a doubt—our favorite help desk for fast-growing e-commerce businesses. Whether it's a help desk audit, assistance getting started, a custom integration, or training—we're here for you and your team! RidgelineRemote is our full-service solutions group, complementing our consulting work with customer service/support and sales team members.

Partner & Services Certified

vlbpo is a nearshore outsourcing partner. We give clients the flexibility, responsiveness and creativity needed to navigate today’s customer experience challenges with peace of mind. Through our BPO outsourcing services, we offer the best of nearshore, offshore, and work-at-home solutions for all your needs, using robust and cost-effective delivery models that give your business a competitive edge. What truly sets us apart is the way we partner with our clients to deliver service that is flexible and customized to each client’s industry and unique needs. We’re helping businesses across the globe to fulfill their customer support needs by providing a fully managed and structured Support/ Team for some of the best prices currently.