Certified Partners
For Your Marketing, Web Development,
and Support Center

Hello. Bonjour. Ciao. We transform brands from funnel to flywheel by integrating and operationalizing the customer voice across the entire business to accelerate sustainable growth, fuel retention, and cut OpEx. We craft custom strategies and tactics that seamlessly integrate CX principles across the entire customer journey, removing the silos that often hold brands back. Drawing on years of experience, our niche is scaling CX for startups in the health & wellness, food & beverage, beauty, and tech space.

Founded in 2014, Convert Digital is a leading digital e-commerce agency working, building content and commerce solutions for some of the best brands globally. With teams in Melbourne, Sydney and Brisbane. We combine innovative design with your ideal tech stack to create scalable, high-converting Shopify and commercetools experiences your customers will love. Our solutions are built to stack up layer by layer, delivering not just a beautiful website but seamless customer experiences and real business growth.

We are MindArc, an Australian based Digital Agency in Surry Hills and we create beautiful ecommerce experiences for you and your customers. Our focus is on delivering high-quality, high-performance commerce implementations for international retailers that are conversion focused, highly integrated and scalable for your business.

Monumental makes Shopify websites do what they were meant to do. From strategy to design, development, testing, improvement, marketing, and support—our clients' websites resonate with visitors, turn them into customers, then loyal fans.

At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr is a customer service outsourcing company offering top-notch, flexible and affordable contact center solutions for premium brands without the sneaky practices of the old school BPOs/offshore call centers. We support pre-sale, post-sale and sales support for email, chat, SMS and other inbound channels and are compatible with most help desks and billing/shipping platforms. Simplr helps brands like YETI, Allbirds, and Steve Madden: - Increase Revenue: drive more conversions and provide experiences that drive more repurchases - Improve Customer Satisfaction: provide rapid responses and top-notch resolutions that turn customers into fans - Engage Customers: 24/7/365 - Decrease Resource Planning: always be ready, without the arduous preparation and forecasting - Eliminate Inefficiencies: choose what’s best for customers, without breaking the bank

Panagora believes in unique brand experiences and high performing e-commerce stores. Even if that means running the extra mile for our clients to exceed their expectations. By working in cross-functional and data driven teams of specialists that can deliver best in breed solutions. We create your new digital flagship store on Shopify with a 100% focus on conversion, site performance, hype commerce, brand desirability and awareness. Panagora lead, develop, design and test your new digital flagship store on Shopify. By working proactively we have become recognized for long term partnerships with our clients and best in breed partners. We prefer to work with entrepreneurial driven brands with a clear value proposition that can eventually become global category winners within their niche. Our vision to build the perfect online store never ends.

Simplistic is a top-rated Shopify Expert and an original member of the Shopify Plus Partner Program (Shopify's enterprise version). We work exclusively on the Shopify platform, and specialize in the following services: UX Design Web Design Front End (Theme) Development Migrations Subscription Commerce Systems Consulting

Domaine is the leading Shopify partner for global brands. We specialize in large-scale migrations to Shopify and building unified commerce systems, grounded in award-winning experiential design. From mid-market to complex enterprise brands, we connect strategy, creative, technology, and marketing to simplify operations and drive faster, scalable growth.

Since 2018, we’ve built deep roots with Shopify and the top app partners in the ecosystem. As a boutique Shopify Platinum Partner, we help brands succeed and scale on Shopify Plus. Whether it's migrating off a legacy platform, a technical re-architecture, a re-theme design, or ongoing retained CRO services, our Commerce Intelligence approach combines merchant data, AI-assisted analysis, and deep Shopify expertise to ensure that merchant time, technology, and resources deliver the greatest commercial impact. We specialize in: 🔄 Subscription brand migrations 🧩 Headless-to-headed consolidations 👬 Multi-brand and multi-site businesses 🎯 Hybrid DTC/B2B merchants 🤖 Agentic readiness Some of the brands we've supported: Dollar Shave Club, Herschel Supply Co., ONNIT, Fox Factory, Vega, Mammoth Brands, Zwift, and Balance of Nature. Boutique in size. Big on impact.

The Working Party design and build best-in-class eCommerce websites on Shopify Plus for retailers with complex technical requirements, who value brand and seek rapid growth through innovation. Our clients are market leaders — pushing boundaries and capitalising on opportunity at home and abroad. Our brand-side experience and empathy for the retailer are unparalleled in the Shopify Plus agency space. We work with brands like yours to accelerate your online sales on Shopify Plus, the world’s best eCommerce platform — but we are not your standard eCommerce agency. After refining our process leading high visibility digital and design transformation projects to create websites millions use every day, we turned our focus to eCommerce - applying the same rigorous process and flawless execution. Our leadership and cross functional team have a wealth of in-house, retail expertise, after working brand side for leading Australian retailers. The culmination of this experience, consolidated in our projects for leading retailers JB Hi-Fi, KOOKAÏ, Assembly Label and Lovisa, speak to our ability to profoundly impact the brands we partner with.

Wir sind eine dynamische IT-Agentur mit Sitz im Großraum Hannover und lieben es, unsere Kunden bei der Automatisierung ihrer IT-Prozesse (RPA) sowie bei der Umsetzung und Projektbegleitung von EDI-Schnittstellen zu unterstützen. Mit unserer Expertise im Bereich SAP-Interfaces und ERP-Komplettlösungen bieten wir individuelle Lösungen für Point-of-Sale-Systeme, Warehouse-Management und ganzheitliche Online-Vertriebskonzepte - alles aus einer Hand. Als zuverlässiger Partner begleiten wir Sie von der Beratung bis zum Support und sorgen dafür, dass Ihre IT-Systeme reibungslos funktionieren. Sie haben eine Herausforderung in der IT-Welt? Wir finden die perfekte Lösung. Kontaktieren Sie uns und lassen Sie uns gemeinsam Ihre IT-Prozesse optimieren.

Go Fish is a marketing agency built for the future with a powerful promise—simplify complexity and unify fragmentation. That promise comes to life through synchronized teams treating marketing as a connected system rather than a set of disparate parts. Thoughtful strategists, sharp creatives, and media and SEO experts collaborate to shape decisions, refine ideas, and deliver results. Supporting their work is Barracuda, a proprietary AI platform, which powers insight, coordination, and accountability across every stage. By treating integration as an operating model, Go Fish helps brands move faster, reduce friction, and build marketing solutions that are easier to manage, easier to measure, and more effective as they scale.

SUNNY ROAD, an award-winning Shopify Plus agency, turns digital challenges into strategic, results-driven success. We exist to illuminate the path to digital success by turning complex challenges into bright, effortless solutions. Guided by a sunny, can-do spirit, we empower businesses to grow online and foster a culture of genuine human connection, always delivering work that sparks both results and delight. Visit us at sunnyroad.co to learn more about our work.

Rebuild Girl is a leading fashion, beauty project management and ecommerce consulting agency based in New York. Services include: * Ecommerce consulting and project management for large scale migrations * Project Management for agencies & development teams * Design & Build websites using Squarespace & Shopify Clients include: WHP Global (Anne Klein, Joseph Abboud), L'Objet, ICPerfumes (Creed), Phoebe Jonas, The Salon Bergdorf (with Driver Creative), bliss, Happy Place Shop and more.

Everyone’s talking about Shopify. We make sure it actually works. * 150+ migrations and relaunches on Shopify Plus * 10–20% conversion uplift after launch * Up to 70% reduction in ongoing development effort NICCOS is the leading partner for complex migrations to Shopify Plus in the DACH region. For over six years, the team has been supporting e-commerce brands in the structured transition from systems such as Shopware, Magento, or Oxid—efficiently and without chaos. The focus is on clean data migration, stable architecture, and well-designed integrations for ERP, PIM, and B2B. The result: scalable setups with measurable conversion uplift that teams can continue to develop independently after go-live. Brands such as Groundies, MyCR7, Gusti Leder, and Sirocco rely on NICCOS as their technical partner for sustainable growth and seamless internationalization.

Wir haben es uns zur Aufgabe gemacht, spannende E-Commerce Marken rasend schnell zu skalieren und dabei alle Grenzen der herkömmlichen Methoden zu sprengen. Dabei arbeiten wir als aktiver Partner an der Seite unserer Kunden und unterstützen vollumfänglich im Wachstum. Wir selbst betreiben eigene Shops und haben in den letzten Jahren mehrere E-Commerce Unternehmen erfolgreich auf 7-8-stellige Jahresumsätze skaliert.

Our consulting service is focused on helping businesses succeed by taking a collaborative and data-driven approach. We understand that every business is unique and has different needs, goals and challenges. That's why we work closely with our clients to understand their business, their customers and their industry. We are only results-driven, focusing on key business metrics when working with clients.

omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"

Building CX That Drives Retention We partner with fast-scaling eCommerce brands to transform customer experience into a long-term growth lever - not just a support function. We go beyond tickets to help you understand, automate, and elevate the moments that shape customer loyalty. From advanced tagging systems to embedded support teams, we design CX operations that scale without compromising quality. As Gorgias specialists, we optimize your existing setup to unlock faster response times, sharper insights, and higher retention - all with a focus on operational consistency and brand tone. If your CX goals include better retention, fewer escalations, and a team that performs like an extension of your brand - let’s talk (contact@atidiv.com).

As a Gorgias Managed Services Partner with 25 years of support experience, I help Shopify brands – primarily in the DACH region – build, automate, and scale their customer support operations professionally. My background: Trained IT specialist, 10 years in international enterprise support and presales, Head of Customer Support experience, and expertise in coaching and mediation. I think in structures and know how to build support from scratch. Since 2020, I've specialized in Gorgias: Migrations, new setups, AI Agent configuration, rules and view optimization, integrations with Aircall, Billbee, 8Returns and more – all tested safely before going live. I work hands-on and adapt to your needs: whether it's a one-off optimization, long-term strategic sparring, or a temporary support lead role during transitions. What my clients appreciate most: a holistic perspective, a proactive mindset – and knowledge that is truly transferred, not just tasks completed. --- ⭐️ Trusted by: reisenthel, Paperlike, Hensslers Schnelle Nummer, femdisc, buah, VIBAe & more. --- 🇩🇪 Als zertifizierte Gorgias Managed Services Partnerin mit 25 Jahren Support-Erfahrung helfe ich Shopify D2C-Brands, ihren Support professionell aufzubauen, zu automatisieren und skalierbar zu machen. Mein Hintergrund reicht vom Frontline-Support bis zur Head-of-Support-Rolle, ergänzt durch eine Ausbildung zur Fachinformatikerin sowie Expertise in Coaching und Mediation. Diese Kombination ermöglicht mir, technische Lösungen zu liefern, die auch im Alltag funktionieren – weil das Team dahintersteht. Meine Wurzeln liegen in der IT: Mit ca. 10 Jahren im Enterprise-Support und Presales auf internationalem Niveau denke ich in Strukturen, Prozessen und SLAs. Ich habe Support-Teams aufgebaut und weiß, was es braucht, damit Support nicht nur funktioniert, sondern skaliert. Seit 2020 spezialisiere ich mich auf Gorgias: Migrationen, Neuaufbauten, AI-Agent-Konfiguration, Regeloptimierung sowie Integrationen mit Aircall, Billbee, 8Returns, Chatarmin und mehr – alles sicher getestet, bevor es live geht. Ich arbeite hands-on und passe mich euren Bedürfnissen an: Einmalige Optimierung, strategisches Sparring oder temporäre Support-Lead-Funktion. Was meine Kunden dabei besonders schätzen: die ganzheitliche Blickweise, das proaktive Mindset – und dass Wissen wirklich transferiert wird, nicht nur Aufgaben erledigt.

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We provide omnichannel inbound customer and technical support, tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered agentic solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. Why Companies Outsource Their Customer Support to Us: * Over 16 years of experience * Over 1300 professionals on a team * Over 120 operational languages * PCI/DSS Certified Level L1 and Level L2 Service Provider * ISO/IEC 27001 certification * GDPR-, CCPA-, and HIPAA-compliance * Refined processes of onboarding, learning, and human development * Customer-focused consultants with exceptional language skills We Offer a Wide Range of Services, Including: * Customer support (Front desk, Tier 1) * Technical support services (Tier 1-3) * IT support services * Social media customer services * CX services * AI-powered support teams * System setup and Integration * Helpdesk Integration & Migration * Reception desk services * Back-office services (data entry, content moderation & enrichment) * KYC & ID verification * Data annotation Our AI Solutions: SupportYourApp's Support Intelligence Hub combines agentic AI and human expertise in one stack: SupportBrain assists agents, SupportResponse resolves routine chat and email tickets independently, SupportVoice handles calls in multiple languages, and SupportCRM unifies data and compliance across channels. Whether it’s live chat, or email, or call center outsourcing, we don’t believe in one-size-fits-all solutions. Instead, we take a personalized approach, recognizing that every client has unique business needs. Our team creates a tailored plan designed to address those needs and support our clients in reaching their goals. We support. You grow. AI scales it all.

Your CX Strategy and Innovation Partner SupportZebra is your trusted Call Center Partner for your customer service needs. Combining the power of humans and artificial intelligence, we deliver tailor-fitted solutions to provide the best level of customer experience to your valued clients. Omni-Channel Support We support ALL the Customer Channels that you work in. Phone, Live Chat, Email, Social Media. You get a tailor-fitted customer support team that provides a white-glove service to your customers. AI Strategy and Implementation We scope, train, implement, launch, and manage your AI strategy and implementation. CX Strategy We work with you to optimize your tech stack, team performance, and workflows, as well as create all your CX and training playbooks.

Barrel creates commerce experiences for CPG brands that drive customer engagement and sales across channels. We’re a globally distributed team driven by a shared mission: to help our clients succeed through thoughtful, customer-centric solutions. We believe in the positive impact a brand can have on people’s lives, and approach every project from the perspective of the customer. Lucky for us—our clients are often are favorite brands. Our goal is to create experiences that resonate, add value, and help brands build lasting connections with their communities.

Artisans of Digital Commerce Absolute Web is a full-service ecommerce agency that helps brands design, build, optimize, and grow high-performing digital commerce experiences. Since 1999, we've partnered with startups, mid-market businesses, and enterprise brands to create scalable ecommerce solutions that drive measurable business results. Our team combines strategy, UX/UI design, development, systems integration, conversion rate optimization, and growth marketing under one roof, allowing us to support clients throughout the entire ecommerce lifecycle. Whether launching a new storefront, migrating platforms, modernizing existing experiences, or improving performance through ongoing optimization, we focus on delivering solutions that increase revenue, improve customer experience, and support long-term growth. We specialize in leading ecommerce platforms including Shopify (as a Shopify Platinum Partner), Adobe Commerce (Magento), BigCommerce, and WooCommerce, while also designing and developing fully custom ecommerce platforms and headless commerce solutions tailored to complex business requirements. Our platform-agnostic approach ensures every client receives the technology stack that best aligns with their goals, operational needs, and future growth. With offices in Miami, Los Angeles, and Lisbon, Absolute Web has successfully delivered hundreds of ecommerce projects across industries including fashion, beauty, health & wellness, food & beverage, luxury, B2B manufacturing, automotive, and consumer goods. We are recognized as a trusted partner for leading commerce technologies and have been named to the Inc. 5000 list of America's fastest-growing private companies multiple times. Our Expertise * Strategy & Ecommerce Growth * Custom Web Development * Replatforming & Data Migration * UI/UX Web Design * Conversion Rate Optimization (CRO) * B2B Ecommerce * AI Services for Ecommerce * SEO & LLM Discoverability * Email & SMS Automation * Paid Media Marketing * Ongoing Support & Growth At Absolute Web, our mission is simple: build exceptional ecommerce experiences that help ambitious brands scale with confidence.

Hyghstreet is a Shopify Platinum Partner creating bespoke commerce experiences for ambitious consumer brands worldwide. We combine strategy, design, technology, and customer experience to build Shopify and Shopify Plus ecosystems that not only perform, but differentiate. We believe exceptional ecommerce goes far beyond standard templates and transactional shopping experiences. Every brand has its own identity, audience, and story and we design digital experiences that reflect exactly that. From fast-growing D2C brands to established international companies, we help businesses create scalable commerce experiences that strengthen customer engagement, drive conversion, and support long-term growth. Our expertise spans the full ecommerce journey, including strategy, UX/UI design, Shopify migrations, custom development, international expansion, retention and lifecycle optimization, and ongoing growth support. By combining deep Shopify expertise with a strong understanding of branding and user behavior, we create online stores that are built around both performance and brand experience. At Hyghstreet, we see ecommerce as more than a sales channel. It is a powerful extension of a brand. Every store we build is designed to tell compelling stories, create emotional connections, and deliver measurable business impact. As a long-term commerce partner, we work closely with brands to continuously evolve and optimize their digital experience in an increasingly competitive ecommerce landscape.

Gapstow is a US-based Shopify Design and Development agency dedicated to empowering eCommerce brands. As Shopify Partners, Experts, and Enthusiasts, we serve as an extension of your eCommerce team, offering both strategy and execution to help you achieve your eCommerce goals. Our focus is on unlocking your best conversion rates through the design, development, and growth of your Shopify store. We leverage a blend of innovation, expertise, and a deep understanding of digital commerce to transform your online presence and elevate your brand. At Gapstow, we are committed to delivering exceptional Shopify solutions that drive success and redefine the eCommerce experience. Our mission is to empower each client to emerge as a leader in their industry, guiding them through every step of their journey from development to growth.

We're Underwaterpistol, the Shopify Plus agency that empowers ecommerce brands to disrupt, dominate and scale at pace. With over two decades in the business, we know exactly what it takes to build and optimise high-converting online stores that captivate customers and drive revenue. As a Certified Gorgias Services Partner, we offer Gorgias onboarding and optimisation services to help ecommerce merchants elevate their customer experience. Our passion for innovation and unrivalled blend of technical and creative expertise allow us to push the boundaries of what's possible in ecommerce, helping challenger brands compete with industry giants. Get in touch to discuss how we can help you do the same.

InteractOne is a full-service eCommerce agency specializing in website development, digital marketing, and conversion rate optimization for online retailers. Our agency focuses on platforms like Shopify, Magento, and BigCommerce, helping businesses build, maintain, and grow their eCommerce presence. Our services include: * eCommerce Website Development (Custom design, development, and integrations) * Digital Marketing (SEO, PPC, email marketing, social media, and CRO) * Technical Support & Maintenance (Performance optimization, bug fixes, security updates) * Strategy & Consulting (eCommerce growth planning, UX/UI improvements, and platform migrations) InteractOne serves a variety of industries, including automotive, fashion, health & wellness, B2B, and niche retail. Their approach is agile and data-driven, emphasizing ROI-focused marketing and conversion optimization. Our focus is custom, agile development of eCommerce sites built to high standards for usability and speed, along with marketing services that work with the inherent strengths of your brand. We partner with many industry-leading technologies to provide best in class eCommerce solutions. Let our experience work in your favor, fueled by your brand, to optimize your online success.

Adams Acres LLC is a premier BPO specializing in Gorgias and Shopify, delivering expert customer support solutions for e-commerce stores. Our emphasis on exceptional client care ensures that your business receives the attention and expertise it deserves. In addition to providing top-tier systems administration and workflow optimization, we also offer highly skilled customer support teams to manage your store and customer care. Our true customer care experts are dedicated to creating the best possible experience for your customers. **Our Comprehensive Services Include:** - Building and managing customer support departments - Developing and implementing automations tailored to your business - Configuring Gorgias rules, workflows, and leveraging AI for efficiency - Mapping chatbots and linking knowledge bases across platforms - Seamless integrations to enhance operations - Custom views for streamlined workflows - Advanced reporting and analytics - Providing dedicated customer support teams to manage your e-commerce store At Adams Acres LLC, we ensure your e-commerce store thrives by offering unparalleled customer support and expert care. Let’s discuss how we can enhance your operations and deliver the ultimate customer experience!