Certified Partners
For Your Marketing, Web Development,
and Support Center

Gorgias works with Shopify, Magento and BigCommerce marketing agencies across the world. Contact one of our agency partners for your marketing & web development needs or to help you outsource customer support agents.

Become a Partner

Premier & Services Certified
omnie
omnie helps top DTC and ecommerce brands deliver outstanding customer support around the clock, without the overhead of building an in-house team. Based in North America, our agents support customers across voice, SMS, email, contact forms, live chat, social media, and messaging platforms, backed by AI automation that resolves routine tickets instantly and frees your team for the conversations that actually need a human. omnie is trusted by brand-conscious ecommerce businesses across 22 countries, including the US, Canada, and Europe, with a commitment to deliver exceptional customer service. omnie builds and maintains all of the customer service technology behind your support desk, from Gorgias configuration to help center content to SOPs to AI agent design, so companies can redirect their resources to growth instead of infrastructure. Whether you're covering seasonal volume, launching your first outsourced support team, or replacing a vendor that's stopped delivering, we move fast. Our clients have gone from signed contract to a fully trained team in as little as two weeks. Here's what our customers have to say: "...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..." * FRYE "omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need omnie accommodates." * Koi Footwear "Working with omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
5.0(77)
Elite & Services Certified
Springboard
Springboard is the first CX agency designed to empower stay-at-home parents, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions, ensuring the best CX experience possible. Springboard is reimagining what CX can be, building expert teams, creating meaningful connections, and supporting talented parents who are redefining what it means to work from home.
5.0(105)
Elite & Services Certified
TalentPop
TalentPop helps fast growing e-commerce businesses manage their customer service for them by pairing together businesses with dependable, trustworthy talent for as low as $6 an hour. As a Los Angeles based Customer Service Management Agency, our goal is to turn your customer service from a cost center to a profit generator. By working with TalentPop you get access to both your dedicated customer service agent as well as your Customer Success Manager that’s here to assist you with on-boarding your agent, re-developing your customer service process and also building out your automations and macros on Gorgias to provide your customers with the best level of customer service that we can.
5.0(37)
Partner
Hire Horatio
At Horatio, we redefine outsourcing by providing dedicated teams tailored to each brand we partner with. We believe that true scalability shouldn't come at the cost of quality or brand immersion. That's why, unlike traditional outsourcing models, we focus on creating teams that seamlessly integrate with your brand's unique identity and values. Our approach combines top-tier talent, cutting-edge technology, and genuine empathy. This unique blend ensures that every Horatio team member acts as an extension of your own, delivering proactive, human-first service that not only meets but exceeds your customers' expectations. By building a dedicated team for your brand, we empower you to scale efficiently while maintaining the authentic, high-quality customer experience your customers expect. Horatio offers a comprehensive range of services, including: * Customer support outsourcing: Omnichannel support across chat, email, voice, and social platforms. * Back-office support: Administrative and operational tasks such as data entry, CRM maintenance, and process documentation. * Trust and safety: Moderation and risk management services to maintain community standards and prevent abuse. * Fraud and compliance: Monitoring and prevention solutions to protect customer data and ensure adherence to industry regulations. * Quality assurance: Evaluation and optimization of support interactions to ensure consistency and high service standards. * Consulting: Strategic advisory services to help brands optimize their CX workflows, integrate technology, and scale efficiently. * AI & automation integration: Leveraging cutting-edge AI tools to enhance support efficiency and reduce response times. * Tech support: Tier 1 and Tier 2 technical support services for software, hardware, and platform-related issues.
5.0(7)
Elite Partner
Vervaunt
Vervaunt is an eCommerce and paid media consultancy, work with premium and aspirational brands from all over the world. We specialise in replatforming projects (scoping and consultancy), customer experience projects, on-site optimisation and managed paid media (all paid channels). Examples of recent Vervaunt clients include This Works, Bulletproof, Sunspel, The Conran Shop, David Austin Roses, Lulu Guinness, MUJI, Self Portrait and Toteme.
(0)
Partner & Services Certified
Aventus
Aventus is an innovative customer experience partner trusted by brands of all sizes. We don’t just manage your customer service, we transform it into a powerful, revenue-generating engine that fuels loyalty, retention, and growth. With a blend of domestic, nearshore, and offshore agents in addition to AI agents, Aventus delivers seamless, omnichannel support across Voice, Live Chat, Email/Ticket, SMS, and Social Media. Whether you need a single dedicated agent or a full-scale team, our team is eager to elevate your customer experience. At Aventus, you gain more than just agents. You gain a passionate team of CX professionals committed to your brand’s success. From quality assurance audits and tech stack optimization to scalable staffing solutions during peak periods, we manage every aspect of the customer journey with precision and care. Your goals are our mission. When you succeed, we succeed.
5.0(26)
Partner
CatalyzeX
CatalyzeX is a next-gen BPO, acting as a catalyst to transform commerce-based customer service teams into hybrid AI/human agent teams in a rapidly changing CX environment. We specialize in the combination of AI-driven services and human agent support optimization. On the AI front, we enable brands to reach 30-50% automation rates and up to 4.95 AI CSAT utilizing the Gorgias AI Agent. We implement, monitor, train, and constantly iterate Gorgias' AI agent to achieve best-in-class results from an automation and CSAT standpoint. We also utilize our proprietary AI tools to deliver operational excellence. Notably, our Talk to Your Tickets "TTYT" proprietary tool acts as a voice of the customer, enabling customer service leaders to simply ask AI any questions about their historical tickets. This uncovers operational insights that would have otherwise gone unnoticed prior to our TTYT tool. On the human front, we are led by former in-house commerce CX leaders. This includes the former #2 Honest Company customer service lead and the former Head of CX at Skylar. We hire the best agents in the Philippines, and when necessary, across various countries in LATAM. We hire 1 out of every 700 candidates and incorporate a 5-step interview process to ensure only the best. Our attrition rate is lower than 5%. We encourage our partners to interview team members themselves to hand select those they will be working with.
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Let us match you

Gorgias will do all the work to match you with the best Service Partners.

Meet Elisha, your Service Partner matchmaker.

Digital Eagles works with small, medium and large businesses all across Australia. We are a performance agency, so we only care about the results for our clients. Our mission is to be Australia’s leading digital marketing provider. By leveraging our expert team, proven systems and demonstrated results, we seek to develop the most trusted and transparent experiences for businesses in the digital marketing world. The services we specialise in are: - Search Engine Optimisation (SEO) - Paid Search (PPC) - Social Media - Email Marketing - Web Design If you want to soar like an Eagle and ramp up your marketing, then ask us today about our Traffic and Revenue KPI performance strategies on how we can grow your business.

Top Growth Marketing

Our job as a partner is to profitably scale your eCommerce brand with paid ad acquisition and email/sms retention. We deliver outstanding strategy, reporting, copy, creative, ads, email, and SMS in order to do this. Acquisition Ads - we manage all platforms with a team of experts by channel that work closely with the creative and copy team to perfect hook, hold, and conversion rates. Retention Email/SMS - we make sure to find the perfect balance of brand + conversion and performance for your list to thrive. We also handle list growth with pop-up optimization, lead ads, gamified contests, waiting lists, etc.

Lemonade Creative

INSPIRED BY ART & TECHNOLOGY, WE DESIGN AND EXECUTE DIGITAL BRAND STRATEGIES. CONTENT, DESIGN, DEVELOPMENT, E-COMMERCE, ERP, CRM, AND ALL THE THINGS THAT YOU DIDN'T THINK OF.

We're an ecommerce studio based in Toronto. We design brand identities, build modern Shopify stores and help new and existing brands navigate their ecommerce growth. I almost forgot... we also make Shopify apps. Easypop (https://easypop.app/) is our all-in-one popup solution for Shopify brands.

The Bureau is a progressive digital studio. We specialize in design, user experience, e-commerce, and business growth primarily in the Sports and Outdoor Industries. We are not a traditional public relations firm or traditional marketing consultants. We focus on fast-growth, customer acquisition, and customer retention. We take digital marketing strategies and use them in unique ways to captivate and grow your audience.

At it works we understand how your online store will effect every part of your business. From business operations to online marketing strategy. We are omni-channel retail specialists that provide expertise and knowledge to your organisation. We work closely with our clients to deliver measurable results that improve efficiency, reduce costs and provide a solid foundation to enable eCommerce sites to reach their full trading and profit potential. We'll show you how to make a profit on-line. No jargon, nothing mysterious, just plain speaking and a transfer of knowledge from us to you. We are experienced online retailers so we talk your language and understand the challenges and opportunities specific to the retail industry.

We are an established eCommerce agency and we do our best to partner with better-life brands: businesses that enrich the lives of their customers by offering products and experiences that enhance feelings of well-being. If your brand hopes to create a positive impact of any kind, let’s talk.

We are brand-led digital marketing and e-commerce partners based in Tāmaki Makaurau, Auckland. We specialise in providing a human-centred approach to digital marketing for e-commerce brands, creating and implementing bespoke digital strategies that amplify the vision of a brand while reaching commercial objectives.

Based in New York City, SupportOps is consulting business focused on building beautiful experiences in Gorgias. With over ten years of experience in customer service and operations, we're confident that our experts deliver solutions that your end-users, agents, and administrators will love.

bot•hello is a Customer Experience (CX) Optimisation Agency. We empower brands with agent-driven, self-service, and proactive support and sales experiences that supercharge customer satisfaction and retention. How? ⚡️ Happier customers through faster resolutions. 🤝 Build stronger connections for customer retention. 🎯 Increase sales and lead generation with conversational experiences. 📈 Use data-driven strategies for better ROI. 😍 Stand above the rest with memorable experiences that delight. Working with Australia's most innovative brands to digitally transform their CX. Get in touch with us 👉 email@bothello.io

Plug Digital is a web development agency with a modern service offering. We are strategists, creatives, producers and technologists who share a passion for creating progressive branding and digital marketing ideas. We bring these solutions, not services, to life for your brand or business to impact your bottom line.

The difference with us? It’s not just our future-proofed design, integration and speed. It’s our ability to build loyal relationships. As a discerning ecommerce expert, we understand that creating something bigger than business means your decisions today are for the long term. We are developers who understand design and designers who care about the user. A team that focuses on consumer and conversion to solve problems and grow businesses that stand the test of time. Our clients include industry leaders in Retail, Financial, Utility, Technology, Real Estate, Beauty, and more. At Raak, we optimise your ecommerce solutions to make sure your business advances too. That’s the Raak way.

ECOM DEPARTMENT

Founded by longtime childhood friends Ben Lau and Bill Uechi, we are a full-service agency specializing in e-commerce support and growth. Cultivating genuine relationships with our clients is top priority here, and we take an individualized approach to everything we do. For over 15 years, we’ve been dedicated not only to marketing, design, and web development, but also to creating an exceptional team that always puts the client first. We know how important it is to choose the right partners in order to help your business grow. With our extensive experience working as an agency and internally at contemporary brands, you won’t just benefit from the expertise we’ve gained in building teams, scaling businesses, and operating in fast-paced environments—you’ll also find a flexible, attentive agency that strives to develop an authentic connection with you and adapt to your unique needs. We’ll be with you every step of the way on the journey to achieving your goals in the e-commerce and digital realm.

Digital Autopilot

We help businesses like yours to rapidly generate leads & sales using measurable, data-driven strategies that leverage the latest in automated marketing technologies.

We launch & scale new direct to consumer products through data driven crowdfunding & e-com marketing. Our clients often go from product prototype to 7-figure sales in a matter of months. Our team and software stack helps clients move quickly from crowdfunding to Shopify without losing momentum. Our partnership with Gorgias allows our clients to keep customers happy while focusing on product delivery and scaling their business.

Concert 8 Solutions Inc.

Specialize in providing staffing for customer service, tech support and back office support.

Nelson and Co Solutions

Building CS & CX Infrastructures For Startups & Evolving Companies- We advise, consult and lend ourselves as resources to accelerate your results. Get end to end customized CS and CX framework that will work for a team of 1 or 100 and continue to work as you scale. We work with your existing team to roll out a customer experience that elevates your company’s position in the market. Don’t let customer service be a pain point in your business - we're a message away!

Common Thread Collective

Common Thread Collective is an online sales agency focused on helping scale brand's e-commerce revenue with the overarching mission to help entrepreneurs achieve their dreams. The agency is made up of paid media services, content production, web development, branding, and influencer marketing and takes a holistic approach to develop a pathway for direct to consumer growth.

Inspired Digital

Provides a wide range of eCommerce services for small and medium sized companies including business planning, digital marketing, site design & development, roadmaps, partner management and analytics

Onward, your new work team. We have the first Plug and Convert Center in LATAM, from where we manage your entire customer service operation: agents, administration, and reports, so you can focus on growing your company. If you feel overwhelmed by the number of people contacting your brand, at Onward we have a specialized operations center with the best Customer Service agents in all of Mexico. We take care of responding to all interactions quickly and efficiently, allowing us to have a response time of just minutes and problem resolution time significantly lower than the market standard. Onward, tu nuevo equipo de trabajo. Contamos con el primer Plug And Convert Center en LATAM desde donde gestionamos toda tu operación de servicio al cliente: agentes, administración, reportes para que puedas concentrarte en el crecimiento de tu compañía. Si te sientes rebasado por la cantidad de personas que contactan a tu marca, en Onward contamos con un centro de operación especializado que tiene a los mejores agentes de Customer Service de todo México, nos encargamos de dar respuesta a todas las interacciones de forma rápida y eficiente, esto nos permite tener un tiempo de respuesta de solo minutos y una resolución de problemas con un tiempo reducido en comparación al estándar del mercado.

Process Creative

> Process are the industry leading ecommerce pioneers that create killer online experiences that convert! > > Brands like yours deserve better than cookie cutter solutions. We work closely with you to communicate your brand narrative through cutting-edge development and bespoke design. > > We’re relentlessly focused on maximising growth, are results driven and never settle for mediocre.

Virid is an agency that has the technical expertise of a software company and the results oriented support of a professional service group with over 20 years of experience in ecommerce. They are here to help you understand the gaps in your ecommerce site and how to best solve them. Whether your site needs a rebuild, design changes, or optimizations, Virid has a wealth of expertise in all aspects. Virid is a Certified Shopify Plus Partner, that knows how to develop a site that is the best fit for your business. Find out more at www.virid.com.

Are you making little or no money with Facebook? Well, not for long ! You’ve just found a team whose sole objective is to generate profitable sales for you on Facebook. J7 Media is more than a mere advertising agency. Here before you is your partner in growth. We will be just as determined as you, day after day, so that your business gets more visibility, more customers, and more sales by using Facebook.

FiltaGlobal Pty Ltd

We help businesses build high-performance eCommerce & digital global teams with our areas of specialty in Development, Creative Design & Marketing, Digital Marketing, Search & Social, ICT Support, Commercial Accounting and Administrative & eCommerce Support. We do this through: Offshoring Want a full-time solution that’s distinctly yours? Let us help you build an offshore team that actually works. Outsourcing You bring the strategy, we’ll provide the implementation. Try out a global team on a project or hourly basis. Local Full-Time Recruitment - Have a role that has to be done onshore? Access a team of global recruiters that will help you find the right person, anywhere in the world.

We help entrepreneurs and businesses build highly efficient and cost-effective remote teams. Our virtual assistants help entrepreneurs with tasks such as: * Inbox management * Bookkeeping * Project management * Market research * Meeting scheduling * Customer service * Database upkeep * Report preparation We have successfully served hundreds of clients and have over 500 VAs deployed across the globe.

chorus collective

chorus is a collective of the very best independent minds in eCommerce growth marketing who collaborate together as one to grow your bottom line. We specialise in growth strategy & data, social & search advertising and lifecycle marketin. We work with a range of fast-growing eCommerce clients including Nimble Activewear, juliette hogan, Sans Beast, Hommey and Kat The Label.

Accorin is a full-service e-commerce agency that crafts captivating e-commerce websites for B2B and B2C clients of all shapes and sizes, from sophisticated start-ups to large enterprises. With a technical mastery of the most popular platforms on the market —like Magento, Shopify, and BigCommerce— and a command of all things creative, Accorin has the expertise to help you build, grow, and transform your brand’s e-commerce approach.

Polaris Growth 🚀

🚀 2x your revenue with our 3 levers of Growth! At Polaris Growth we understand growth using your owned media channels. That's why we only do Klaviyo & Conversion Rate Optimization! Knowing which lever to turn and when and executing on these are how we've helped a lot of ecommerce merchants find their path to growth. The Polaris – North Star – has been used for centuries to navigate the open seas. With a clear dot on the horizon, it ensures that your ship does not strand and that you continue sailing the right course. Every entrepreneur has that dot on the horizon. By keeping focus on your Polaris, we realize systematic growth for your business through Conversion Optimization and Marketing Automation.

Hopkins-Lefevre Marketing

Hopkins-Lefevre Marketing is a food & drink specialist marketing consultancy, founded by Ben Hopkins-Lefevre, who has spent more than 20 years building e-commerce and subscription food & drink brands. After four years at Virgin Wines, he co-founded Naked Wines in 2008. Both were Norfolk-born businesses, and between them he helped over 800,000 customers to find and buy wine online. Since 2013, Ben has helped drive growth for many well-known names in food & drink, including Hotel Chocolat, Beer52, HelloFresh, Cafepod and Gousto, guiding their marketing strategy and growth plans, and building brand and commercial partnerships. Today, that experience is available to brands of every size, from established online retailers to whisky brands, independent bottlers and vineyards. Hopkins-Lefevre Marketing is built on three areas of expertise: * Email marketing and automations, creating clear, regular communications that drive revenue and customer growth * Partnerships strategy, opening up new customers at scale * Subscription models, to deepen customer loyalty and create lasting stakeholder value We work with leadership teams to grow sales through regular, automated email marketing and to identify and launch scalable new growth opportunities. For business owners, we also offer one-to-one mentoring from someone who has been there, done it, and can help you find the best path for your business Your first consultation is free. We'll move to a paid relationship only when it makes sense and is valuable to both of us. "Two of my biggest successes were Norwich-based drinks startups. Now I want to share that experience with other owners and founders, to help them unlock the true potential of their businesses. There's likely another Naked Wines waiting to be found and grown – I want to find it." Ben H-L Find out more at www.hopkinslefevre.com